New Reviewer

Will never buy from them again

When they stop stilling idea from others and stop going after fans and fan works. They should pay back the creator of Alien's, since the tyrranids characters are from his creation.

User's recommendation: buy from other companies that are friendlier to fans.

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ID
#2883588 Review #2883588 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Have not received Order #0159520****

I ordered this item November 14th and have not yet received it. Can you please tell me when I can expect my order?
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ID
#2323528 Review #2323528 is a subjective opinion of poster.
Location
Georgetown, Texas
Preferred solution
Deliver product or service ordered
New Reviewer

No worth it!!

Been playing the GW APP game Legion. Im done after today. Just lost to a deck that had a Custodian as its warlord and the entire deck was CHAOS. That matchup isnt even allowed in any GW game.
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ID
#1729351 Review #1729351 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

No returns on defective products

Games Workshop - No returns on defective products
I emailed Games Workshop asking for replacement parts on a mis-cast (i.e. defective) product and they told me that because I didn't have the receipt they wouldn't replace the part. You can see the damage in the photo and the product 'White Lion Chariot' is available on their website. I can't see why you would ever give their products as gifts when you can't be sure of the quality and there isn't the expectation they will replace defective merchandise (unless you gift the receipt too). The customer service (which I had good experience with several years ago) has clearly changed and they stopped replying after I pointed out there is no mention of needing a receipt and they are obliged under the NZ Consumer Guarantees Act to replace faulty products. Pretty sure an expensive high-quality cast model which has been mis-cast counts as faulty.
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ID
#1231869 Review #1231869 is a subjective opinion of poster.
Location
Ingleburn, New South Wales
Reason of review
Bad quality
Loss
$52
Preferred solution
Replace the faulty parts

Games Workshop - Review in Entertainment category

Bad customer service by the manager of a Gamers workshop on the Northside of Brisbane. I used to be a regular in this particular shop I used to come in and build and paint my models and enter painting competitions as well as having the occasional game of 40k. Lately the store manager has been yelling at me for no reason when I paint my models in front of other customers which is embarrassing and has put me off ever wanting to come back in and continue the hobbie which I enjoy. All I want to do is too be left alone too paint my models without being told I'm holding the paint brush wrong, don't dry brush like that you'll reck the brush and when the store manager says this his screaming at me he even snatched the paint brush out of my hand and threw it in a paint brush tin they have on the table and said I was not able to use it because I wasn't using the paint brush properly. As I was lead to believe staff are supposed to help in a calm manner with problems or difficulties that you may have with building and painting a model not scream at you throw your paintbrush and literally treat you as if your a school kid in school and his a teacher it has put me off ever going back there ever again and I'm not the only person he does it too there are other people who visit the shop regularly who get treated the same way which turns them off going there as well. I understand its all about the business but how on earth is he suppose to get the "business" when he frightens customers even the regulars away with that behaviour screaming at customers instead of calmly helping them and telling them where they went wrong and teaching them the right techniques so they do not make that mistake again so he does not get aggressive, angrey and scream and yell that everyone in the entire shopping centre can hear him I've had enough of being treated like this I have now given up on the hobbie and have gone back to playing tin pin bowling. No affence to the other staff at Chermside Gamers workshop they have been understanding, helpful, supportive, positive and encouraging especially Wesley who understands us people with Aspergers syndrome who regularly visit the shop I appreciate everything he has done for us all and for me thankyou for listening.
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ID
#1014424 Review #1014424 is a subjective opinion of poster.
Reason of review
Poor customer service

Non exsitant store and basically called a liar

i contacted gw because of a store listed on their store locator that didnt exist only to be told it is there, they get deliveries regularly, and they called the store owner. well, here is where it gets interesting, i drove by the location last week, there was a jewelry sore next door to the location but NO i repeat NO game store, gw cs said they called the store owner ( fair enough) but the store hours are listed as closed weekends and open 6 to 8 PM ( oklahoma time) and the call made to the store owner was made are roughly 3:30 ( oklahoma time). so a quick call i get told that the number listed for the store was the owners cell ( excuse me???? i know several people who looked into getting a gw store or gw products in their store and they were told they could NOT use a cell it had to be a business listed land line phone). so in a nut shell GW policies and the treatment by gw customer service has put me off of their company and products and i would really encourage others into gw get out, or if you are looking at getting into it DONT. cost is to high and customer service is a complete joke factor that in with the policies forcing you to go to a gw store/retailer or buy online directly through GW makes for a HUGE headache. the gw policy alone is pushing a lot of small retailers away from GW so soon you wont have any choice but buy direct and the prices are high enough now without that.
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ID
#853039 Review #853039 is a subjective opinion of poster.
Location
Ardmore, Oklahoma
Reason of review
Poor customer service

Games Workshop - Not caring for their client