
GameRoomSolutions Com
GameRoomSolutions Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GameRoomSolutions Com has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Stay away!", "Avoid at all costs!", "STAY AWAY FROM GAMES ROOM SOLUTIONS, ARCADE1MOD UP or whatever name they eventually change to due to being horrible business owners", "Beware. Enticing products, but Horrific customer service".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GameRoomSolutions Com has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Stay away!", "Avoid at all costs!", "STAY AWAY FROM GAMES ROOM SOLUTIONS, ARCADE1MOD UP or whatever name they eventually change to due to being horrible business owners", "Beware. Enticing products, but Horrific customer service".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews



This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service experience ever!
The worst customer service experience in my lifetime. The customer agent Courtney who responded to my request for help with a product was rude and disrespectful, and her comments were obnoxious and quite honestly, unfathomable.
Shes a despicable human being who doesnt know the first thing about customer service. Technical support via email - no support via telephone. Whos ever heard of such a thing? My technical issue is still unresolved, and I have $230 worth of useless product at this point.
Stay away!
Do not make any purchases from GameRoomSolutions. You have been warned.
- Worst customer support
Preferred solution: Apology
User's recommendation: Stay away!
Absolute crap service
Spent hours researching GRS and while they have years of terrible reviews, they appeared to be improving a bit and their product really does look great. Had to ditch a high volume order due to lack of engagement, despite several attempts to follow up with them, I waited close to a week for a shipping quote that never came. Not even a courtesy reply saying they were looking into it.
There are better options out there, what a waste of time.
User's recommendation: Avoid at all costs!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Paid a lot of money to essentially receive nothing
Do not ever waste your time and money with this group.
I bought a mod upgrade kit August 2022. From the outset, nothing but issues.
They are quick to respond when they want your money but after that, if you get a response it is usually less than 10 words.
The 'how to assemble' document is a joke. Can not make out the writing in the pictures, poorly written (from their perspective, not someone who has never assembled a mod before).
No video, so I went to online tutorial. Poorly constructed with garbage footage.
Weird sound coming from the amp. LCD convertor not working.
Both had to be replaced ( I had to buy it and they refunded me, but still had to pay for shipping and international money conversion). The advised way to set up system means have to keep the back off the system.
The only way I could play the games was to hook it up to my computer monitor on the desk.
Each email I asked questions and they consistently answered only one at a time and poorly at that. Took over 14 emails over 2.5 months for them to answer the questions and they were in one sentence responses despite me being detailed and incredibly nice in my emails.
I now still have no system to play and are out hundreds of dollars.
If you want to waste your money, get unbelievably poor customer service with dodgy tech, the Games Rooms Solutions are the group for you.
DO YOURSELF A SERVICE AND READ THE MANY MANY MANY REVIEWS OF THIS BUSINESS RIPPING PEOPLE OFF AND MAKING A BAD NAME FOR THEMSELVES.
- Sold bad tech
- Worst customer support
Preferred solution: Apology
User's recommendation: STAY AWAY FROM GAMES ROOM SOLUTIONS, ARCADE1MOD UP or whatever name they eventually change to due to being horrible business owners
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to address their mistake with order
All this for $89 worth of wood.
I decided to finally build an arcade control panel to relive the good ol days of video arcade youth. A Google search for parts and pieces turned up the GRS website.
Their products looked spectacular, especially the 2-player arcade control panel. On 12/30/21, I used the GRS online chat to speak with C., who said the custom cuts I wanted (6 buttons per player instead of 8, a 3 trackball hole instead of 2) could be done.and for free. I said great and placed an order that day. (Of note, the online chat has since been disabled by GRS!).
I was notified by email on 1/1/22 that my requested custom cuts would cost an additional $38.
I replied I was informed by C. on 12/30/21 that the custom cuts would be free. On 1/4/22, I was notified by T. that my custom cuts could NOT be accommodated by the control panel.
On 1/5/22, I replied we should forget the custom cuts and just make the control panel with the seven FREE optional cuts that are listed on the GRS website. I even EXPLICITY listed these seven cuts to help prevent an accidental mix-up with my order. I received no reply. I called GRS on 1/6/22 and left a message (you NEVER reach a human being).
Now A. replied on 1/6/22 and said T. has been out of the office. A.
stated my order has been sent to the CNC programmer. I replied to A. on 1/6/22 to ensure my control panel will have ALL SEVEN optional cuts. A.
replied the same day that yes, my control panel will have all seven optional cuts.
I heard nothing.
I contacted GRS again (always by email, since you NEVER reach a human being) on 1/13/22 about the status of my order. A. replied my order should ship on 1/13 or 1/14 and that I would receive a shipping tracking email when shipped.
I heard nothing.
I contacted GRS again on 1/20/22 about the status of my order. This time, I sent messages to the main GRS email and the Contact Us weblink, and I called and left a detailed, somewhat annoyed, voicemail.
In less than 10 minutes, I received an email from T. (remember T.?) that my order is on the dock and will be shipped on 1/20/22. Great, right?
I received the 2-player control panel on 1/23/22. Boy, was I exciteduntil I saw it was missing TWO of the requested optional cuts.
I immediately sent messages about the problem to the main GRS email and the Contact Us weblink. I also called the Problem with your order number and received an auto-generated claim form via text, which I completed and submitted on the spot, with a photo of the shipped product.
On 1/27/22, T. (remember T.?) emailed me the following: "Sorry, This is your order and this is what you got.
Good day."
Nevermind that the order, as stated above, was changed with and confirmed by A. on 1/6/22.
All this for $89 worth of wood.
And you wonder why GRS has an "F" rating with the Oklahoma Better Business Bureau.
- No human ever answers phone
- Days to respond to issues sent via email
Preferred solution: Deliver product or service ordered
User's recommendation: Beware. Enticing products, but Horrific customer service
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This company has significant service issues. I sent them a controller layout with the words "DRAFT" emblazoned across the front to get confirmation that the could indeed match my design.
They never replied with whether or not they could match this design, however when I sent the final, they claimed that they already drilled the control panel per the "draft" specifications. This was confusing, as in the interim, they sent new layouts that approximated my draft, however the buttons were asymmetrically laid out and in one version mirrored! I was stunned when they had said they had cut wood, despite never confirming the design and sending odd templates.
I am now trying to get just an uncut piece of wood from them for a control panel (I'll cut myself), as I have lost trust in their ability to delivery a quality product. Avoid this company at all costs.
I was dealing with her initially, then once she had my money I was palmed off onto staff, who took over 2.5 months to answer a few questions with snail paced back and forth service. It could have been resolved in about 2 weeks if they cared in the slightest
T is Tina cause what you describe is how she is talking to me with they messed up my order.