GameRoomSolutions Com

Do not ever waste your time and money with this group. I bought a mod upgrade kit August 2022. From the outset, nothing but issues. They are quick to respond when they want your money but after that, if you get a response it is usually less than 10 words. The 'how to assemble' document is a joke. Can not make out the writing in the pictures, poorly written (from their perspective, not someone who has never assembled a mod before). No video, so I went to online tutorial. Poorly constructed with garbage footage. Weird sound coming from the amp. LCD convertor not working. Both had to be replaced ( I had to buy it and they refunded me, but still had to pay for shipping and international money conversion). The advised way to set up system means have to keep the back off the system. The only way I could play the games was to hook it up to my computer monitor on the desk. Each email I asked questions and they consistently answered only one at a time and poorly at that. Took over 14 emails over 2.5 months for them to answer the questions and they were in one sentence responses despite me being detailed and incredibly nice in my emails. I now still have no system to play and are out hundreds of dollars. If you want to waste your money, get unbelievably poor customer service with dodgy tech, the Games Rooms Solutions are the group for you. DO YOURSELF A SERVICE AND READ THE MANY MANY MANY REVIEWS OF THIS BUSINESS RIPPING PEOPLE OFF AND MAKING A BAD NAME FOR THEMSELVES.

All this for $89 worth of wood. I decided to finally build an arcade control panel to relive the good ol days of video arcade youth. A Google search for parts and pieces turned up the GRS website. Their products looked spectacular, especially the 2-player arcade control panel. On 12/30/21, I used the GRS online chat to speak with C., who said the custom cuts I wanted (6 buttons per player instead of 8, a 3 trackball hole instead of 2) could be done.and for free. I said great and placed an order that day. (Of note, the online chat has since been disabled by GRS!). I was notified by email on 1/1/22 that my requested custom cuts would cost an additional $38. I replied I was informed by C. on 12/30/21 that the custom cuts would be free. On 1/4/22, I was notified by T. that my custom cuts could NOT be accommodated by the control panel. On 1/5/22, I replied we should forget the custom cuts and just make the control panel with the seven FREE optional cuts that are listed on the GRS website. I even EXPLICITY listed these seven cuts to help prevent an accidental mix-up with my order. I received no reply. I called GRS on 1/6/22 and left a message (you NEVER reach a human being). Now A. replied on 1/6/22 and said T. has been out of the office. A. stated my order has been sent to the CNC programmer. I replied to A. on 1/6/22 to ensure my control panel will have ALL SEVEN optional cuts. A. replied the same day that yes, my control panel will have all seven optional cuts. I heard nothing. I contacted GRS again (always by email, since you NEVER reach a human being) on 1/13/22 about the status of my order. A. replied my order should ship on 1/13 or 1/14 and that I would receive a shipping tracking email when shipped. I heard nothing. I contacted GRS again on 1/20/22 about the status of my order. This time, I sent messages to the main GRS email and the Contact Us weblink, and I called and left a detailed, somewhat annoyed, voicemail. In less than 10 minutes, I received an email from T. (remember T.?) that my order is on the dock and will be shipped on 1/20/22. Great, right? I received the 2-player control panel on 1/23/22. Boy, was I exciteduntil I saw it was missing TWO of the requested optional cuts. I immediately sent messages about the problem to the main GRS email and the Contact Us weblink. I also called the Problem with your order number and received an auto-generated claim form via text, which I completed and submitted on the spot, with a photo of the shipped product. On 1/27/22, T. (remember T.?) emailed me the following: "Sorry, This is your order and this is what you got. Good day." Nevermind that the order, as stated above, was changed with and confirmed by A. on 1/6/22. All this for $89 worth of wood. And you wonder why GRS has an "F" rating with the Oklahoma Better Business Bureau.