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GameRoomSolutions Com - Refused to address their mistake with order
All this for $89 worth of wood. I decided to finally build an arcade control panel to relive the good ol days of video arcade youth. A Google search for parts and pieces turned up the GRS website. Their products looked spectacular, especially the 2-player arcade...
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#2178859

This company has significant service issues. I sent them a controller layout with the words "DRAFT" emblazoned across the front to get confirmation that the could indeed match my design.

They never replied with whether or not they could match this design, however when I sent the final, they claimed that they already drilled the control panel per the "draft" specifications. This was confusing, as in the interim, they sent new layouts that approximated my draft, however the buttons were asymmetrically laid out and in one version mirrored! I was stunned when they had said they had cut wood, despite never confirming the design and sending odd templates.

I am now trying to get just an uncut piece of wood from them for a control panel (I'll cut myself), as I have lost trust in their ability to delivery a quality product. Avoid this company at all costs.

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ID
#3296942 Review #3296942 is a subjective opinion of poster.
Cons
  • No human ever answers phone
  • Days to respond to issues sent via email
Preferred solution
Deliver product or service ordered

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