Terrance R Quw

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Verified Reviewer

Pay back my debit card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Re-pay my debited card. I seen your site is shutting down 2024 I would like you to return me my balance.
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Loss:
$20

Preferred solution: Full refund

Anonymous

Poor costumer service, Wouldn't tell me information reguarding to my OWN ban, and told me false information.

The costumer service is terrible. It's very rare to get costumer support service. Usually they're more active during night hours but through out the day (12AM - 5 PM EST) nobody will pick up. They don't even have costumer support hours. So I assume they have a 24 hour service. Now moving on to not giving me information about my own ban. I recently got banned on the website and I requested information to why I got banned. So It wouldn't happen again. They didn't show any evidence they "supposedly" had on me to me. Which then meaning I could currently be banned for no apparent reason. The other day approximately two nights ago I was talking to costumer support about my ban and asking them reason why I was banned and as usual they wouldn't tell me why. So I asked if they could re-review my ban. They said they will have another agent to re-review it named "Ryan." Ryan never re-reviewed my ban and the ban is currently closed.
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Loss:
$70

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