karen s Dpn
map-marker Geneseo, New York

Did not honor return policy for defective item

Updated by user Aug 12, 2012

The owners of Game Players Unlimited returned my $7.34.

Original review Jul 12, 2012
I bought a used psp system for my son from Game Players Unlimited. When we got home we noticed the screen was extremely scratched up. When we tried to exchange it 2 days later for another one, they made us pay additional money for a "restock" and "rental fee" in order to exchange it for an acceptable psp. The customer service rep who waited on us did not show us the system prior to putting it into the bag and tried to blame the plastic bag for all the scratches when there was a sticker covering the entire screen. These were very old scratches and they were everywhere on the screen. They were very unprofessional and do not care about the customer.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article