A representative for this company, a web store for US Purchase, was curt and unprofessional from the outset of an email inquiry (they do not offer customer support by phone) and ultimately resorted to name-calling. The original message (at bottom) was submitted via the "Contact Us" page on galvanized pail.com. At issue is an order shipped via two-day rate. -------- On Thu, Oct 13, 2011 at 1:00 AM, Galvanized Pail wrote: Actually it is clarified very well on every single web page and in red print at the top of every page. It is also further clarified on the shipping and returns page. Just FYI - Your account has been closed and we will not accept any future order. We don't do business with ***. Customer Service -----Original Message----- Sent: Wednesday, October 12, 2011 8:57 PM To: Galvanized Pail Subject: Re: Message from Galvanized Pail Thank you for the very brief reply, and apologies for any confusion. "Processed for shipping" doesn't seem like the same as "Shipped" - but thanks for clarifying what your website is unable to. On Oct 12, 2011, at 9:52 PM, "Galvanized Pail" wrote: > The answer is no. > You already know the status of your order. > It shipped. > > -----Original Message----- > Sent: Wednesday, October 12, 2011 8:25 PM > To: info@***.com > Subject: Message from Galvanized Pail > > > ------------------------------------------------------ > > Order Confirmation No: 173656 > Shipping Confirmation: 131826****346 > > Please advise status of this order and whether shipping charge may be > refunded in part or full as priority (two-day) USPS rate was paid, > shipment not received as of 10/12. Status history only shows "Processed for shipping" > on 10/10.
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