New Reviewer

Scheduled service at Galpin Volkswagen very bad!!!!!

I tried to make a scheduled service at Galpin Volkswagen, 15421 Rosco Blvd. North Hills, CA 91343. I made my 15,000 miles service online. I did not print the reservation since I assumed, I will get it via e-mail. I got it but I could not open it. I called your service department (855) 996-**** to ask assistance and I was transferred two times to the scheduling, and after transferring I was disconnected. I called again and the lady just hung on the phone. I called Daniel Sandoval 818 778 ****, and Nick Rodriguez 818 778 ****. Since I did not get any answer, and even I was disconnected several times, I will send a complaint to Volkswagen USA https://www.vw.com/contact/ since your scheduling services bellow any standard. Sandor G. Var 818 472 **** sandor.vari@***.net
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ID
#1581077 Review #1581077 is a subjective opinion of poster.
Location
Northridge, California
Service
Galpin Volkswagen Customer Care
Pros
  • Xxx
Cons
  • Zzz
Reason of review
Poor customer service
New Reviewer

MIstreated at Galpin VW

I was treated very rudely at Galpin VW, and it is not the first time. Saturday 11/17 I went to the parts department at Galpin VW and was working with Jose. I asked him if he had the monster mats for my 2012 Passat SEL Premium. He replied yes we have them. I asked how much they were to which he replied $110. Then I asked if he had the start button for my 2012 Passat SEL Premium to which he replied yes we have that part. So I asked how much it cost, and he replied $110 dollars. So I responded why is it that every VW dealer in Southern California has the monster mats priced at $73? He said he didn't know, it could be the old part. So I asked so there is no way I can get the start button for $73? He responded no. So I asked if there was another dealer that had the part. I wanted to see what it cost at another dealer. He said VW of Santa Monica had the part. So I called VW of Santa Monica right there in front of him. VW of Santa Monica said they had the part and the price was $110. So once again I asked why is it that it is $73 on every website for VW in Southern California. He said sometimes there are online specials. I asked so is there any way that you can sell me this part for $73? He said yes. You buy the part online and at the end select pickup. This was EXTREMELY important to me because the car would sometimes not start for 5 mins, making me feel I might get stranded. So I asked Jose once again if there was any way I could get the part for $73. He said let me ask my manager. He disappeared for about 15 mins. Then he came back to tell me that they were out of stock on the start button and the monster mats, which were in stock and available when I walked in. Jose was rude, inconsiderate of the facts before him, and a liar. I really hate being lied to and mistreated. Another time at Galpin, I brought my car in for a 60,000 mile service. The person on the phone quoted me $450, but when I arrived that person had gone home and the price was now $700. So I asked why, and the person said that it was because he must have forgotten to include the spark plugs and air filter. So I asked if he could do the service without the spark plugs and air filter for $450. He agreed to that. So I rented a car, went to work, and returned when the car was done. It was summer. It was 115 degrees Fahrenheit outside. When I came to get the car, they had misplaced the keys and it took them 30 minutes to find them. Having the spare key fob, I wanted to remote start the car, and get it cooling down. It would not remote start, and everyone is off looking for my keys. So I just stood there frustrated and HOT. It turns out the person who drove my car had apparently left the car in nuetral or in gear. So I left very annoyed that I had been misquoted on the deal, had to wait 30 mins in 115 degree heat, had to do my own spark plugs and air filter, and that the person who drove the vehicle did not have the respect for my vehicle to have at least put it in park. Here is another example. There was an online coupon for a fully synthetic oil change for $69. I came and presented my coupon. However, the coupon was for up to 5 quarts of oil. So they would have to charge me for an additional quart. So when I go to pay the bill, it was over $100. I am NOT HAPPY! John Vance jvance@***.ucla.edu
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ID
#1404429 Review #1404429 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Galpin Volkswagen Customer Care
Cons
  • Service experience
  • Being lied to about product
  • Poor decsion making to resolve issues with customers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Tried making a call and got disconnected after waiting 10 mi

Not very happy with not being able talk to someone directly. I am having issues with my brand new Atlas and Galpin Volkswagen is not doing much about it and will not honor the extended warranty which gives me a car rental when needed and we went home in an Uber because they refused to give us a car to use until they figured out what leak was coming out of the transmission. I havr had the car for less than 30 days. Not pleased with VW at all.
View full review
ID
#1283010 Review #1283010 is a subjective opinion of poster.
Service
Galpin Volkswagen Customer Care
Reason of review
Poor customer service

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