Amber N

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 Verified Reviewer | map-marker Las Vegas, Nevada
#4908580 
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Refillable cups and popcorn bucket

We purchased refillable promotional cups and popcorn bucket being told that refills would be $1 if we brought them back. Ive used them for a year and today I was told that they dont do that. Its fine if they dont do the $1 refills but dont tell me that you do and then honor it for a year afterwards.
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User's recommendation: I love this movie theater I’m just irritated at the policy change or oversight

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KABUL P
#4839556 
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Tech support

I'm trying to find out how to redeem points online. Phone number provided put me in contact with a theater phone that does not ring.
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User's recommendation: The Galaxy app apparently has no tech support.

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Anonymous

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 Verified Buyer | map-marker Parksville, British Columbia
#4723078 
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Couldn't reach customer service to refund tickets

2.3
Galaxy Theatres - Couldn't reach customer service to refund tickets
I couldnt make it to my booked showing last minute due to a health emergency and wasnt able to reach anyone to refund before the showing. Disappointed, love the theatre but will have to stick to paying at the gate in the future big blow to a horrible day unfortunately. :(
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User's recommendation: Don’t book in advance unless absolutely necessary!

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Luah S

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 Verified Reviewer
#4621581 
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Reserved ticket for wrong location

I reserve seats at the wrong theater. I want to change the location of the theater. Ca you please assist with this?
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Loss:
$69

Preferred solution: Full refund

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Dana K Bpw

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 Verified Reviewer
#4545849 
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Personnel at the customer service desk were condescending and rude

1.0
Went to see the Covenant which is a rated r movie. Had a young boy (maybe 3/4). Taking Behind us the first 30 minutes of the movie . I honestly thought under 17 werent allowed in a rated r, but while discussing this with customer service
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Loss:
$9
Pros:
  • Very comfortable seats
Cons:
  • Rude customer service

Preferred solution: Apology

User's recommendation: Be aware

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Anonymous

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 Verified Buyer | map-marker Irving, Texas
#4449451 
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Bad experience

3.3