Galaxy Theatres
Galaxy Theatres Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Galaxy Theatres has a 2.0 star rating from 4 reviews with mostly dissatisfied customers. Reviewers praise very comfortable seats and location but report rude customer service and medium price level. Galaxy Theatres reviews note issues with refunds and booking problems.
Key Takeaways for Future Customers
- Expect comfortable seating and a convenient location.
- Buy tickets carefully; advance booking and reservations may be disputed.
- Contacting Galaxy app tech support and customer service can be difficult.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and condescending service.
- Refunds and billing or ticketing disputes often unresolved.
- Inconsistent promotions, refill policies, and cash-only or unsanitary concession handling.
Positive Feedback
Customers like the very comfortable seats and value the website and location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Galaxy Theatres has a 2.0 star rating from 4 reviews with mostly dissatisfied customers. Reviewers praise very comfortable seats and location but report rude customer service and medium price level. Galaxy Theatres reviews note issues with refunds and booking problems.
Key Takeaways for Future Customers
- Expect comfortable seating and a convenient location.
- Buy tickets carefully; advance booking and reservations may be disputed.
- Contacting Galaxy app tech support and customer service can be difficult.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and condescending service.
- Refunds and billing or ticketing disputes often unresolved.
- Inconsistent promotions, refill policies, and cash-only or unsanitary concession handling.
Positive Feedback
Customers like the very comfortable seats and value the website and location.
Bought three tickets to see a show and they did not honor them. Got seated and at some point when the show started they came and removed me and my two children. They issued us tickets to go sit down a
I bought three tickets to go see a show. Got seated and they said they sold the tickets to somebody else.
User's recommendation: Don’t go they rip you off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefillable cups and popcorn bucket
- - We were told refills would be $1 if we returned the cups and bucket.
- - We used them for a year.
- - Today we were told the policy is not $1 refills.
We purchased refillable promotional cups and popcorn bucket being told that refills would be $1 if we brought them back. Ive used them for a year and today I was told that they dont do that. Its fine if they dont do the $1 refills but dont tell me that you do and then honor it for a year afterwards.
User's recommendation: I love this movie theater I’m just irritated at the policy change or oversight
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Parksville, British Columbia
Couldn't reach customer service to refund tickets
- - Couldnt attend booked showing due to a health emergency and couldnt get a refund.
- - Disappointed; loves the theatre but will pay at the gate.
I couldnt make it to my booked showing last minute due to a health emergency and wasnt able to reach anyone to refund before the showing. Disappointed, love the theatre but will have to stick to paying at the gate in the future big blow to a horrible day unfortunately. :(
User's recommendation: Don’t book in advance unless absolutely necessary!
Tech support
I'm trying to find out how to redeem points online. Phone number provided put me in contact with a theater phone that does not ring.
User's recommendation: The Galaxy app apparently has no tech support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersonnel at the customer service desk were condescending and rude
- - Went to see The Covenant, an R-rated film.
- - A young boy around 3 or 4 was there.
- - First 30 minutes noted; discussed under-17 access with customer service.
Went to see the Covenant which is a rated r movie. Had a young boy (maybe 3/4).
Taking Behind us the first 30 minutes of the movie . I honestly thought under 17 werent allowed in a rated r, but while discussing this with customer service
- Very comfortable seats
- Rude customer service
Preferred solution: Apology
User's recommendation: Be aware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReserved ticket for wrong location
I reserve seats at the wrong theater. I want to change the location of the theater. Ca you please assist with this?
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Irving, Texas
Bad experience
- - Cleaning was poor.
- - Food quality was poor and not tasty.
- - They wanted a good experience for themselves and their family.
I am disappointed Buddha please I was Inspector Moore the cleaning it was poor quality of food is cheaper Not tasty I was suspecting in Dining in I was ready to have a great experience and I have a big surprise there was not too many choice or the food or service to the inside of the theatre for For that can I please I dont care how much is the price I just wanna have a good experience me and my family I think I work hard for my money I wanna have a good experience me and my family
User's recommendation: Not at this moment. I think you can do better
Wrong info. Called ahead of time. Movie in SPANISH
- - Confirmed $6.75 price and movie time by phone on Tuesday.
- - Arrived to find the movie in Spanish, not disclosed; issue recurring since reopening.
I call am Ea. Tues to make sure the price is $6.75 for the advertised movie listed (Movie Room and Time ) I go on the GALAXY website EVERY Monday night.
Tues I called a little after noon to confirm the 6.75 amt. And time (lost sticker I it was 4:pm movie time.I called BLVD MALL GALAXY @ 1:43PM TUES to confirm. Was told YESto the time and $6.75. Arrived and was told is SPANISH (Language) OK?
I was very upset I don't speak Spanish and I WASN'T TOLD this when I called. That's when I called you asap. I have a medical condition. Next movie time 6:pm.
For $6.75 I bought a ticket... Had to wait for a Ride home!! PISSED. This is a boutique the 5th time SAME ISSUE.since reopen (PANDAMIC) The manager name Katie I complained to her with the problems Previously.
Been good upon calling ahead Lately. It tooo hot for this. Long lines. 2 other EMPLOYEES not opening a register help.
Always. My issue a couple in line was saying the same thing.
Time and price increase a few dollars! Thank you for your time
Preferred solution: Professional workers. They should know their JOB
Unsanitary environment and cash only required
- - Cash-only policy caused my child to miss the first quarter.
- - The same employee handled cash and served food.
My child went to the movies with friends and cash only was required. I had to drive back and my child missed the first quarter of the movie. The concession worker who was handling the cash also served the food which is disgusting.
- Good location
- Unsanitary and inconsiderate
Preferred solution: Let the company propose a solution
User's recommendation: Call before going to make sure the machines are working if you do not have cash.
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Waitresses handle money and serve your food. You're a moron.