Galaxy 10.1 Tablet - Customer Service is horrible

I had to get my Samsung Galaxy Tablet repaired for various reasons (after only a few months of use) and they did not return my charger with it. So what do I have now? Still a dead tablet. I called 5 times to get one out to me and still I don't have one. I'm getting the run around. It was suppose to be sent but it wasn't. Supervisors are taking 24-48 hours to call back customers! They also cannot expedite the shipment of this very elusive charger. I will never buy a Samsung product again!
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ID
#290551 Review #290551 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

ACN/Galaxy Internet Service

On March 9, 2010, we had a repairman come by, sent by Bell Telephone, to correct problems with our BellExpressVu tv service. He left and we still have problems. While he was here we asked him if he knew of anyone who could provide high speed internet service. We live in the country and haven't found any ISP who is able to provide the service to our home. The repairman suggested that we try Galaxy for satellite high speed, handed us a business card and left. On the business card was his name and that he worked for a company called ACN. Apparently, Galaxy and ACN are the same company?? We filled out an application form and, since then this man has not shown up to install our service. He keeps telling us that when he has time he'll be by. We haven't paid anything yet so haven't really lost anything but, because he has our signed contract we can't go to anyone else to inquire about high speed internet service. I've phoned and e-mailed this man several times and he just keeps telling me "when I get time". It says on the ACN card that he is the Executive Team Leader for ACN. Has anyone else experienced this problem? How did you handle it? If not, any suggestions on what I might do? What is your opinion of this company and the services it provides regarding internet? Thanks, in advance, for any help, information or suggestions anyone may be able to provide.
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ID
#175157 Review #175157 is a subjective opinion of poster.
Location
Belleville, Ontario

About

Summary

The services provided by the US Company Galaxy Internet Service are divided into residential and business ones. Speaking about the first ones it can be mentioned that they involve broadband phones supply (it foresees unlimited VOIP calling), residential wi-fi and residential dial-up. As for the business services they consist of business DSL with the unlimited high speed Internet access, broadband phone as well, website hosting, colocation and Leased lines. The specials offers include free broadband phone and T1 specials which are described in details on the Internet page of the upper stated company. Technical support (for example, control panel and downloads) and sales are realized daily from 9 a.m. to 7 p.m. Galaxy Internet Service is managed from the main office located in Newton.

Galaxy Internet Service reviews and complaints
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