New Reviewer

Complaint

My complaint is that this supermarket, like many others but not all, charge their customers for grocery bags at checkout. Not only do they charge us a fee, they also overcharge at Gala, and they justify their charge. The other "crook" stores charge $0.05 per bag, Gala was charging $0.27 per bag when the new law was passed for the plastic bag ban and the bags were "PLASTIC". The bags they are charging for now is still not a paper bag but still remains to be a bag that looks plastic. I am reporting them to the state to come and investigate their store regarding this matter. Gala along with some other stores should be ashamed of charging their loyal customers for a bag(s) at check out. This is a choice to charge the customers a fee for the grocery bags at check, because their other retail competitors such as TARGET, TRADER JOE'S, and DOLLAR TREE. These competitors show gratitude and appreciation their customer's business and do not charge a fee for their bags at check out. You should show that same gratitude for your customers. Help uplift the community of brown, black and latinos (low-middle class people) whom you make your money from. We know supermarkets are a multi-million dollar business, we know you can afford to give us this appreciation!!. FYI, remember your customers have taken a hit from the COVID-19, many have lost their jobs but the supermarkets have been doing greatly, this is one fee that your company should pick up from your loyal customers.

User's recommendation: My recommendation is that customers show make a complaint to the manager to the store and to Albany about this fee. The Manager should discontinue this outrageous fee immediately.

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ID
#2336049 Review #2336049 is a subjective opinion of poster.
Pros
  • Produce
  • Fresh rolls
Cons
  • Over price
  • Charge fee for grocery bags
  • Sales are not good or competitive to other retail supermarkets
Preferred solution
To strongly suggest to management to eliminate the fee for the grocery bags.

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