Stay away from Gaggia - Terrible quality and customer service !!

Stay away from this product, at all cost! It is a piece of ***. Very low quality product, with terrible customer service. I got on on May 2015. Although it is an Italian Company, the product is labelled "made in Romania". It stopped warming up water in 6 months. We contacted the company, they said "it is probably the fuse" and they SOLD us a fuse!! we even had to pay shipment. And we are under 1 year factory warranty. We replaced the fuse, but it did not help. When we called and asked for service, they refused to pay for parts and shipment. After reminding them the warranty, they agreed to pay the parts, but asking us to pay the shipment both ways! This device is heavy, and costs close to $100. They do not even guarantee to fix it!! Now, I have to ship it and wait. Total cost of this machine will rise to $500 for me, if it works at all!! In conclusion, this machine does not worth the money. I used Keurig 1.0 and 2.0 for years, I never had any probelm with them, and they cost less than half of Gaggia... Gaggia customer service is horrible, and rude. They seem to be able to do anything to get away from their responsibility as the manufacturer.
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ID
#769803 Review #769803 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund

Whole latta horrific customer service

Whole Latte love- Simply horrific customer service. I purchased a Gaggia for Illy espresso machine for MY office. Me and a colleague use it- 2 people total. We occasionally served a friend if they wanted to try the quality of the machine. It broke after less then a month. I replaced it and the second machine broke after a month and a half. Told by Whole Latta Love that because it's in my office they will not warranty it since this espresso machine is only for home use. In other words- the company avoids service to its machines even when product is under warranty and uses attrition and every possible excuse to defer their responsibilities.
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1 comment
#771975

The complaint is against Whole Latte Love NOT Gaggia customer service. Put the complaint against the right company. Sheesh!

ID
#315893 Review #315893 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

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