GAF
GAF Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GAF has 1.9 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend GAF to a friend or colleague.
- Rating Distribution
Pros: Good responce, Look good.
Cons: Shingles degrade wuickly.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GAF has 1.9 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend GAF to a friend or colleague.
- Rating Distribution
Pros: Good responce, Look good.
Cons: Shingles degrade wuickly.Recent recommendations regarding this business are as follows: "Don't use gaf", "Too soon to make a comment", "Try a different company", "Don't use their online roof estimating application.", "It depends on how this situation is rectified. I want the shingles replaced.".
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Land O Lakes, Florida
Junk product ripoff company beware
Brand new out of the bundle some while roof job not even completed balding shingles new defective gaf does not admit to issue .let me make this short I met someone from gaf who confirmed what i quesed what was going on the equipment breaks down often therefore temperature not correct but they keep on making them that's why about my roof has 15% defect but also loosing granules after 4years looks 20 plus years old and mold/discoloration already just junk.
User's recommendation: Don't use gaf
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Warranty
New roof
I dont know what you mean by right 100 symbols!!
I dont know what you mean by write 100 symbol
Preferred solution: Warranty
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hampton, Georgia
Needed a roof
I dont know anything about the shingles. The roof was just installed a week and a half ago.
I cant rate it I dont know the pros and cons or the wear and tear of the roof now
The roofer did an excellent job, and the color and design of the shingles enhance the appearance of our house
User's recommendation: Too soon to make a comment
Ennis, Montana
No Response
Weve lost singles six times on two months. Ive called GAF and written via email but they have not responded. Terrible follow up and customer service.
User's recommendation: Try a different company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
My shingles are degrading after 14 years. I purchased a lifetime waranteed shingle
Waiting for the contractor to see the roof today.
In the process of contacting installer after a dozen or so unanswered calls.
In 2008 I contracted with a company to put a new roof on my home. They recommended a Timberline Ultra Lifetime Shingle.
I recently had a chimney inspection and when the worker came down from the roof he said the roof is degrading.
I had a Home Inspection Service look at the roof they took pictures and agreed that the roof shingles are degrading and new shingles are needed. The gutters are full of grit or pieces of the shingles.
- Look good
- Shingles degrade wuickly
Preferred solution: New Shingles and installation
User's recommendation: It depends on how this situation is rectified. I want the shingles replaced.
Roof leak
we still have not heard from tecta America ( Matt ) regarding scheduling the the roof repairs .
thanks
Tom cook
- Good responce
Preferred solution: roof repair by Tecta America
Ocala, Florida
Failure to issue refund, difficulty getting back on website
I have no problem with the materials. But I used GAF Services to get a GPS estimate of the roof dimensions and materials list to re-roof my home.
They charged $28 up front to give me a detailed report but reported back quickly that they couldn't do it and would issue a refund. Ten days later, no refund. I called the two GAF phone numbers listed on the transaction in my credit card account, and both were not in service.
I tried to get on the online account I set up with GAF to ask where my credit was, and it said my account was temporarily disabled. So, I called my bank and submitted a complaint, disputing the charge.
User's recommendation: Don't use their online roof estimating application.
Dallas, Texas
For a job
I just need a job if this is wrong and I'm desperate I have to compliment the company's colors are beautiful.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warsaw, Mazowieckie
Their products sucks and warranty is not implemented
Bought a stain blocker to coat roof. It bled through.
Filed a warranty claim. No response for two weeks and when I got response upon my inquiry some jerk sends me letter via email telling me there is nothing wrong with their product.
How convenient. It does not do what it should and I get screwed because company is not taking responsibility to do what's right when the product does not by.
Howard City, Michigan
GAF Timberline Shingles are falling off our roof after only 11 years and are guaranteed for 25 years! They are supposed to be a "high quality" shingle and they are ***!
We contacted GAF because our shingles started falling off. They have a 25 year warranty and have only been on the house 11 years.
We contacted GAF in June, it is now December and they have finally told us they will not stand behind their product, we "over nailed" the shingle. The shingle never adhered to the roof!!! And if they were "over nailed" then how could they be falling off! We sent them 2 shingles and filled out 15 pages of documentation and pictures that they required.
They kept telling us it would take 30 days. It is now 5 months later and I again had to call them to find out what was happening. Not only do they not stand behind their product, they will not contact you to tell you that! GAF has been the biggest mistake we made when we built the house!
We should NEVER have used GAF shingles.
They are a joke and the company that stands behind them should be ashamed of themselves.
Preferred solution: Let the company propose a solution
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I had similar experience. I hired one of their "Master Elite Contractors" to install new roof.
After 18 months roof is leaking everywhere! The ELITE contractor will not stand behind his warranty and GAF won't either.I filed a complaint, like you, I did hear back but they said it wasn't their product. No reasoning why its leaking or why it wasn't their product. Not even a suggestion how to repair it.
$18,0000 later I still have a leaking roof! For the largest roofing company in the world I can't believe how they treat their customers!