GadgetGone

February 21, 2025 February 21, 2025 I want to share a troubling experience I had with this so-called reputable company. I chose to do business with them, thinking the trade-in option on Swappa would save me the hassle of dealing with a private seller.

However, what followed was nothing short of a scam. Initially, I was assured my phone would be valued at $323, provided it was in good condition. I confirmed that my device met those criteria, but after sending it in, I was shocked to receive a ridiculously low offer of just $196, citing scratches and body damage. However, as evidenced in my attached photo and video, my phone only had one minor mark, while the device they returned to me was in a completely different, damaged state.

I genuinely believe this company was trying to pull a fast one on me. They essentially stole my original phone and replaced it with a compromised device. I have video proof of my phone's condition before I sent it off, and it's alarming to think they may have tampered with it. Despite my persistent requests to have my original phone returned, they kept offering excuses and eventually ceased communication altogether.

I suspect they were stalling in an attempt to manipulate my phone's IMEI number, which is not just unethicalit's illegal. I am now taking the step to file a formal complaint with the Better Business Bureau.

Please, I urge you to think twice before engaging with this company. Protect yourself and learn from my unfortunate experience!