Resolved
Roberta H Hec

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| map-marker Timon, Maranhao

Resolved: Access number not working. Can not contact G3 telecom.

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Updated by user Jan 29, 2025

Company fixed the issue and I have been provided with apology. Finally contacted the company through their on line chat.

That I got a response was a miracle. Received the correct information to use their services. Again, very poor customer service.

Took me about a month to get through. They never responded to me.

Original review Jan 14, 2025

I tried for three weeks or more to contact G3. There were long waits and then the calls dropped.

I received no callbacks. There was no response from email or chat.

I spoke with one person and was given an access number to call long distance, but it does not work. I reported them to BBB.

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Pros:
  • Cost
Cons:
  • Customer service

Preferred solution: I want the correct access number. If can’t provide service, then need refund.

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