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Horrible Service

One star is too much for this company. ZERO! I have never dealt with a more unprofessional company in my life. I contacted G1 on 7/19/21 for towing services at 10:23am. I was advised that tow would cost around $225 as they may possibly need special parts even though I stated that car could was able to go into neutral and also that wait time would be 60-90 mins. Fast forward 4.5hours later no tow truck and no one bothered to call to update me on status. At 2:45pm I called and received the rudest rep EVER. She was unapologetic and when I asked for a supervisor she placed me on hold then came back and said supervisor was unavailable. After explaining that I would report this to other media sources a supervisor was then available. He stated that tow truck driver missed my stop and that he was extremely sorry. He also offered a $50 credit for a future tow. He said he would note file and any time I call it would be linked to my phone number. I don't remember his name but he was Hispanic. Since I was still having issues with my vehicle and needed to have it moved again I figured I'd take them up on their offer. 7/23/21 at 12:12pm I contacted G1 yet again for services. The gentleman on the phone took my information including my credit card and stated that tow truck would be out in 6omins and that if I canceled my credit card would be charged $49. Fast forward 3hours later no tow truck and again no call from G1 to advise of status. I called at 3:24pm and was placed on hold then told that truck would be out in 45 mins. At 3:55pm I received a call that driver was stuck in traffic on the 5 highway but would be to me momentarily. Truck did not arrive until 5:00pm. I asked the driver what happened and told me that he was not alerted of my tow until 4:30pm. He was extremely kind and I do not for one minute believe he is lying. I feel for him working with the likes of those in dispatch. After he dropped my car, I was charged $165 which was the fee for the job however the $50 credit was not applied which would have brought the price down to $115. I called G1 at 5:47pm and got a woman named Joyce. When I explained to her the situation she placed me on hold for 15mins and then the call disconnected. I called back again around 6:05pm and a gentleman answered the phone. I asked for Joyce and responded, " We don't have a Joyce here". I responded that's the name she told me. I was then placed on hold and to my surprise Joyce got on the line. He told me that she had no record or note of the conversation from Monday and that she could not offer me the $50 credit. But then went on to say she would give me the $50 credit if I needed a future tow. I then asked why would you offer me the credit on a future if you couldn't verify it? She then got agitated at which I asked for the corporate office information as at this point I have had enough of this company playing games. She refused to give me any corporate information or contacts and told me that I had to call back on Monday to speak with a manager and that she would note the file. UNBELIEVEABLE!

User's recommendation: DO NOT USE.

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ID
#2708450 Review #2708450 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • Professionalism
  • Price
  • Time
Preferred solution
Apology

Pissed off

I waited from 8:30 to 3:00, they never came,called, or showed

User's recommendation: call panorama towing.

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ID
#2317814 Review #2317814 is a subjective opinion of poster.
Cons
  • No show
New Reviewer

Great customer service

This is for G1 towing in Mojave driver approached and gave his name as Josh I've been a AAA member for 45 years I've also had plenty of cars towed good and bad service josh helped us change our tire with great service and really positive attitude my family thanks him and G1 for dispatching him out to us.. Mike S
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ID
#1749504 Review #1749504 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Attention

Mr.Fred of the business law dealing fair. Michael go to Mr.Douglas G To find a Car and under Chey Malibu 2009 .ThenDouglas towing to bring it on Michael parking Then. Mr.Douglas towing. On a chvy malibu This is ona best Judging fair For both of you. When still: Mr.Douglas doent Accept on a fair dealing law Then becoming on some Troubling on Mr.Douglas mind to got a plan it Friday.June.01.2018 2:47P.M Ok.Mr.Michael didyou get on any receipt document To tow on chevy malibu No.Sir. Ok.looks Mr.douglas is not a trust . Mr.Michael welcome in our departement always. Michael LA.CA 90010Text: 747203****.
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ID
#1270516 Review #1270516 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on May 27, 2016