G and R Tactical Reviews

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Horrible customer service and experience

These people are crude, condescending, and sell broken items and demand 20% to restock. Stay far away
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ID
#1195719 Review #1195719 is a subjective opinion of poster.
Service
G And R Tactical Customer Care
Reason of review
Poor customer service
New Reviewer

Unethical business practice

Update by user Nov 28, 2017

The Nov 4 update to the original review was an attempt to satisfy G&R tactical who was holding my refund hostage due to negative comments. G&R tactical told me monitoring negative feedback slows the refund process.

We all know better. I have since after 23 days received, cashed and cleared a refund check minus 20% restocking which was $162.20. I also am out $52 total in shipping. I ask via e-mail, "Is this gun brushed stainless"?

The reply from G&R tactical was, "Yes", which it was not. They have not and can not deny that they gave me wrong information.

What followed were many explanations and excuses which G&R tactical seems to think absolves them of any responsibility and supports their unethical business practice. None are valid reasons to enforce their restocking fee in this case.

Update by user Nov 04, 2017

Please disregard my previous comments and save judgement of G&R Tactical until after a final resolution of my pending refund after which i will update this posting.

Original review posted by user Oct 20, 2017
I was interested in purchasing a hand gun from G&R Tactical listed on a market place web site. The posted pictures were not clear to me so I e-mailed a question, "is this gun brushed stainless"? The e-mail reply from G&R Tactical was, "yes". I completed the purchase and received a gun that was blued steel not brushed stainless steel. After submitting the e-mails to them, per their request, as proof they informed me that I would have to pay a 20% restocking fee ($142) and pay for all shipping. While not denying the e-mail misinformation they sent they continually made excuses and shifted the blame to me. After many e-mails never once did they take any responsibility or admit to having done anything wrong.
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ID
#1117940 Review #1117940 is a subjective opinion of poster.
Location
Strasburg, Ohio
Product
Colts Manufacturing Pistol
Cons
  • Unethical business practice
Reason of review
Return, Exchange or Cancellation Policy
Loss
$741
Preferred solution
Full refund

Smith And Wesson M And P 45 Pistol Review

I purchased S&W M&P 45 LE from G&R Tacticle and I could not be happier with the service that I received. The gun shipped on time and arrived as promised. I will definitely do business with them again.
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ID
#942084 Review #942084 is a subjective opinion of poster.
Location
Show Low, Arizona
Product
Smith And Wesson M And P 45 Pistol
Reason of review
On time delivery

G and R Tactical - Smith And Wesson M And P 9C Review from Chicago, Illinois

Placed an order for a M&P 9c and an Apex trigger... 7 later, nothing. I cancelled my order and simply got an email saying, "lol, ok." Garbage customer service.
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2 comments
#2013273

Customer service definitely SUCKS

#1228017

To be far, I miscounted... it was 6 days.

Either way, the communication was not there. G&R has good prices but I'll spend a few more bucks for better customer service.

But end on a positive, the female I spoke on the phone with was nice... clueless as to what what was going on with my order, but still nice.

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ID
#937876 Review #937876 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Order processing issue

Horrendous customer service, lost firearm, one month wait, terrible company

I placed an order for a Chainsaw (blemished) Gen 1 Noveske Lower receiver. I was immediately charged the $185 it cost and within 30 minutes of placing my order I called my FFL and he emailed his license to them. "Cool!" I thought to myself, I'll have my lower next week before I go to Florida. My experience with them was terrible and began here. They lost the FFL the first time it was sent and asked me to contact my FFL to send it again 4 days after I ordered and sent the FFL. Now mind you, my order should have been shipped 3-5 days after I ordered and send my FFL. The G&R service rep then blamed my FFL for never sending it, but I was on the phone with him when he sent it the first time via email and it went through just fine. I contacted my FFL on the spot and he literally resent the same email he sent the first time and within minutes I got a message from G&R saying they received the FFL. This began the fiasco of the most unprofessional and downright infuriating customer service I have ever experienced (and I used to have AT&T). Fast forward to 14 days later. I'm returning from Florida and I still hadn't received any tracking information or confirmation that my order had shipped. I contacted their CS and was told that "it is not showing as shipped". I asked why it was taking so long to ship and I was told that they were experiencing a heavy volume of sales. When I said that I don't understand how it can take two weeks go grab a lower, put it in a box, and slap a shipping label on it, I was met with the theory that maybe UPS messed something up and it didn't go into their system. Notice the pattern here of refusing to accept responsibility for any wrongdoing. She tells me to call my FFL and see if anything came in because that was easier than her going through her computer system and getting my tracking information that was supposed to be mailed to me when it shipped. She says that UPS was supposed to send me the tracking information and not G&R and it's not her problem that I didn't get it. I waited a week more before contacting them again. This time I demanded the tracking information as that was part of the agreement of my purchase and was told, "It's too difficult to get I will only get it if I need to." She refused to send me my tracking information and she started issuing blame to UPS again. Apparently there was a way that she could have gotten my tracking information, but because it wasn't easy to do, she wouldn't do it. When I asked to speak to her boss, I was ignored. I became extremely frustrated at this point because there was a lower receiver that I paid almost $200 for completely missing as far as I knew, and this woman at G&R was refusing to help me locate it. I still didn't know if it had actually shipped or not, and she was clueless and blaming UPS, computers, my FFL, and me for all the problems of the world. She didn't once offer me anything to try to make it up to me. Nearing a month after I first placed my order, and a day after the whole fiasco in with the woman at G&R, I contacted my FFL once again and asked if a Noveske lower had come in. He let me know that one came in the day before and it had no identifying information with it. It was in a box addressed to his shop from an address in CO loosely tossed in a single open bubble wrap bag and it had a paper tag hanging off of it with a 4 digit number and that was it. He had no idea who to call because he had no idea who ordered it. I contacted G&R again to let them know I found the lower that they lost and rather than offer me some kind of deal or try to make things right, she began assigning all kinds of blame to my FFL for not calling me. When I told her that there was no identifying information anywhere in the package (which was handed to me and I saw with my own eyes) she tried to tell me that that was standard practice and they don't send customer information to FFLs. Then she started her whole, "Yeah well we sent you a non blew lower, so you're welcome for that." with her sarcastic attitude. That was the point at which I stopped talking to her. The next day I went to pick up the lower, and as expected, it was marred all along the top right side behind the pivot pin. It also had a nice chunk of the finish taken out of the lower portion of the trigger guard in the front where the hole is. It was a blemished non chainsaw model I guess. I got the *** blemishes, but I didn't get the chainsaw marking I wanted. I didn't even contact them again. I knew she was either going to blame me or blame UPS and offer no meaningful solution. What really pissed me off about this was the way that she refused to help in any way. I was supposed to receive shipping info within 3-5 days after my FFL was received as per their website. When I contacted them asking why my order didn't ship and I didn't receive anything, she should have gotten me a tracking number and found my *** lower instead of saying, "I'm not showing you as shipped" and blaming UPS. There was essentially a gun that was lost and this woman wouldn't do anything to help me find it. So in summation, if you're going to buy a Noveske lower, get it from Noveske or from a shop you trust. Don't just go with whoever has them in stock or has them for the cheapest. You could end up waiting a month with a huge headache to not even receive what you paid for. Actually, don't buy anything from this *** They're unprofessional, lazy, and incredibly aggravating. This is the worst company I've ever dealt with.
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1 comment
#2013274

Agree 100%

ID
#875591 Review #875591 is a subjective opinion of poster.
Location
Aberdeen, Scotland
Hello everyone, I'd like to share my experiences with G&R Tactical as well, and it was not a good one. On the 26th February, 2016, I ordered a Sig Legion 229 from them. Now this is not a cheap pistol. I placed the order through GunBroker, and it was supposed to be...
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2 comments
#2024342

Thanks. You just saved me nearly $2k in possible frustration, Did not know about this company until I decided to check to be safe.

Thanks again. Best to stay with proven sellers even if you pay a bit more.

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ID
#816970 Review #816970 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Problems with payment
New Reviewer
This company does not have a clear understanding of the equipment they are selling. I spent over $1k on equipment to try them out. There was a clear understanding of what was included in the purchase when selecting the item. When the equipment arrived it was...
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84 comments
#1863301

Just got ripped off on a totally trivial item by Grant the owner. Do not buy from them, look at the dozens of threads of G&R tactical on web search ripping people off and earning others away from them. GandRtactical claims that any return will cost about 50% in fees and eBay is where you should take your recent purchase to recoup your money.

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ID
#161005 Review #161005 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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