Tyra Uyt
map-marker Albany, New York


Updated by user Sep 27, 2023

After canceling on me twice and screwing up appointment times I gave up and asked someone to come from PC Richard- who came on time and did the job. Although I have told GandG that I am done with them- they continue to call and email me- about fixing my washing machine. Yesterday I told them it was not the washing machine that needed fixing, but the refrigerator, and to please never contact me again.

Original review Aug 28, 2023
Said they were coming twice-it was confirmed-they never showed either time-never called to cancel. Useless company.
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User's recommendation: Don’t bother

Keith A Mrh

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Verified Reviewer

Tech have no clue

There techs can't repair a toast oven 5 times they were send the repair my maytag washer the the one came 3 times could not repair ordered the parts and still didn't get it right then they send another tech orders parts never show up for the repair , then they send the 1st tech again he freaking clueless the 1st 3 times he was here . W.t.f . Is wrong with this company they should go out business and do the would a favor
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  • No pro
  • All con

Preferred solution: Then to go out business

User's recommendation: Do not use them

Janet L Pfj
map-marker Ravena, New York

Poor service

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Four times to fix an ice maker on a new fridge and it's still not fixed! Also, I have been waiting for a tech ALL day, and no one has come. I now called and have been told he won't be here for another hour or so. WTF?!? Is this your customer service/ I am contacting Whirlpool and NYS Consumer Affairs
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Preferred solution: Let the company propose a solution

User's recommendation: Stay AWAY!

Toma Xiy

Awful customer service and awful guy service sent to my home

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This is the worst company we ever dealt with. Awful customer service and awful guy service sent to my home. We bought a dryer back in 2017, so it's been 3 years. The dryer is under extended warranty we bought through Lowes. Since it broke, customer service treated us like nothing. They never have a time of when they would receive a part we needed to fix our dryer. Of course they blamed on Covid and delays. Well when they received the part, George the guy service didn't show up TWICE.... and no communication made to us. We waited and waited, then WE called the company to check what's going on, and NO ONE got to know where George was. Those girls cannot be more difficult on passing the right information. George is the service guy who came to my house. He isn't knowledgeable at all. He didn't fix anything, and he walked out the door saying it's all fixed....WHEN IT WAS Not FIXED! Luckily he was still on my driveway, so I got to call him back to fix what he never fixed before. He walked back in, but couldn't FIX IT, and said he would be back the following Thursday, but NEVER showed up. I am calling the company to schedule a service again because George didn't fix anything. I had left several voicemails, but no one returns our calls. Is there any other major place we can call to complaint and make them fix our dryer?
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  • Customer service does not answer the phone
  • Customer service does not return my calls
  • Awful to deal with

Preferred solution: Deliver product or service ordered

User's recommendation: Please do not make business with them

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