Nicasio Kfl

Damaged Car

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My car was shipped damaged and total cost to repair was around $4700. They did communicate with me and settled for $4000.00.

They asked me to signed the settlement and they wrote on the settlement that they will send me the money in 30 days. It is now 60 days and they never sent me the money. All my contacts from Fyre blocked me. I got only one email from Fred Giguire that they are not able to pay the money and they are closing the company.

He is very sick and he will close his email shortly as well.

That's all I heard from them. I am talking to my lawyer to sue them and at the same time do a police report and send email to all my media contacts.

They are professional scammers after reading all comments an even there is a website and facebook page dedicated to this company.

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Loss:
$4000

Preferred solution: Full refund

User's recommendation: Do no use this company.

Mikaila M Cod

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Verified Reviewer

Fyre Logistics is a Scam

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Fyre Logistics is a Scam
Fyre Logistics is a Scam - Image 2

I booked Logisticscan on Shiply to ship my car from Prince Edward Island to Grande Cache, Alberta (a small mountain town with no public transportation) in April of 2023 as I was moving for work. I paid upfront via e transfer, at their request and was told the transport would take 14-21 days.

They picked up the car 21 days before my move so that it would arrive to Alberta the same day as I did. Throughout those 21 days I was reassured by Fred and Hery that everything was on schedule. I was not alerted to a delay in the shipment until I arrived in Grande Cache and was told that the vehicle was still in Milton Ontario and had been delayed. Week after week the excuses ranged from Fred being ill and in hospital to a shortage of drivers, trucks, and trailers.

Week after week of getting my hopes up to then have crafted another excuse by Friday. When my vehicle finally moved, it was returned east (moving backward) to Sur-Saint-Jean-Richileau, Quebec. Fred informed me this was because it was getting too expensive to store the vehicle in Milton. After months of waiting, stalling, excuse after excuse, and a lack of evidence regarding the location or condition of my vehicle, I was forced to report the situation to the RCMP.

Fyre then quickly got their act together and arranged for the vehicle to be shipped to Edmonton, Alberta (a coincidence that this was just days after I reported the vehicle stolen? I think not).

When the car arrived in Edmonton (417 km) from its destination, I was told by Fyre that it would not be delivered anytime soon and was encouraged to pick the vehicle up myself. Thankfully, it was in the original condition.

124 days after Fyre Logistics took possession of my vehicle, I finally completed the delivery myself.

124 days of walking to work in snow, rain, and heat warnings.

124 days of excuses, rude responses, and false promises from Fyre Logistics.

124 days and over $4,000 wasted on Fyre logistics.

Fyre now refuses to respond to emails from myself or Shiply regarding compensation for the delay and incomplete delivery.

I encourage others to read the reviews and post their stories in hopes that no one is ever scammed by this company again.

View full review
Loss:
$4028
Cons:
  • Incomplete shipment
  • No response regarding refund or compensation
  • Countless excuses

Preferred solution: Full refund

User's recommendation: Stay as far away as possible

Lisa D Iam

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Verified Reviewer

This company is a scam

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Horrible company to deal with. They do not provide compensation nor refund. They just disappear once payment is done. Vehicle still at the Milton Depot for the last four weeks. They got the payment of 2500 for shipping my car but which never happened . Vehicle is still at the place where i dropped. They do not provide any refund . They even blocked my number and email address When I asked for a refund, no reply at all. Going to the police to see the options.
View full review
Loss:
$2500
Cons:
  • Scammers - stay away

Preferred solution: Full refund

User's recommendation: DO NOT USE FYRE LOGISTICS - DONT BE A VICTIM

Kwabena Jnx

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Verified Reviewer

I never thought that shipping my car will become a such a nightmare. The Fyre logistics is the worst company i never dealt with. Poor communication and worst customercare. I arranged Fyre logistics

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I never thought that shipping my car will become a such a nightmare. The Fyre logistics is the worst company i never dealt with. Poor communication and worst customercare. I arranged Fyre logistics to ship my car from Vancouver to Toronto exactly 48 days ago And now no one knows where my car is The fyre logistics account stil shows in transit but the promised delivery day was only 16 days When emailed them to know the status, they have no idea where my car is Not even the location of it and when it will be delieverd They should not be in business at all
View full review
Loss:
$2100
Cons:
  • Not a legit company

Preferred solution: Deliver product or service ordered

User's recommendation: They should not be in business

4 comments
Guest

Hi there, we are in a similar situation also trying to ship the car from Vancouver.

Guest
reply icon Replying to comment of Guest-2375437

Please Please stay away They are scammers

Everest Lgc

Hi there, we are in a similar situation also trying to ship the car from Vancouver.

Guest
reply icon Replying to comment of Everest Lgc

I am also on the same boat. Not trustworthy company.

View more comments (3)
Jacorey Rie

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Verified Reviewer

There was a huge delay for my car…

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There was a huge delay for my car shipping. I contacted Fred of Fyre logistics on November 31 2022 for the shipping from Vancouver to Toronto.

As per the contract the transit time was 8 to 16 days after pick up. But it took almost 50 days just to deliver my car.

After further digging into the Fyre logistics , i understood that they are just a virtual agent who does not own single truck or equipment. They just connect with different other shipping companies. They just own their website and nothing other than that.

I also found a news article about the same .Just read this CBC report that showcased a similar issue with Fyre logistics . ( Just search for Fyre Logistics under News in google . The CBC story line will come up )

I never recommend this service as there was no proper communication and response . He never picks up the call about the queries.

As the previous comments showcase , there is a court case against Fyre Logistics. Please do research before selecting Fyre Logistics for shipping

View full review
Loss:
$1800
Cons:
  • Scammers - stay away

Preferred solution: Full refund

User's recommendation: Not a legit company at all - SCAM

Clinton E Wlb

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Verified Reviewer

This company is a complete SCAM

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Fyre Logistics - This company is a complete SCAM

This company is a COMPLETE SCAM!!

They are quick to make promises that encourage a quick payment, and drop off by the FYRE CEO FRED, and then after that the nightmare begins.

My vehicle was dropped at the Milton Depot on May 31, it was promised to be in Vancouver by June 14. I asked for updated daily, and got nothing but assurances that all was on track.

Well June 14 Arrived, I landed in Vancouver to start a work trip to rugged terrain, hence needing my truck, only to be left high an dry, with NIL communications from Fyre Logistics. I had to rent a vehicle at a cost of over C$3000 that i never planned on spending, or face losing the work contract. I sent them email after email, as that is the ONLY way to communicate with them, demanding a cancellation of the transportation as it would no longer be required, and a full Refund, only to then get an email saying they dont do refunds and would need to send the vehicle regardless as that is what was agreed to. I responded saying absolutely NOT.

Told them exactly what i thought about them, and since then NOTHING. I returned to Toronto, 2 weeks later end of June, called the depot in Milton where i had dropped my truck to be told its still there where i left it. I emailed FYRE again, including FRED, MARIUS and HERY, AND MOTHIL, only to get Smoke and Mirror responses from Mothil, fake promises once again that a refund would be processed after the long weekend holiday, to only receive and email on July 05 that he did not promise a refund and would not be processing a refund as the service had been provided and completed. Like what are these poeple smoking???

I have it in writing that it was promised. "Rest Assured" were the exact words... My truck remains at the depot, I dont have a refund, and now a scorned virgo is going to unleash the wrath of a demon. I have never ever ever ever in my life experience such poor customer service, lies and lack of customer empathy.

I have been patient, I have been civil, I have been attentive, DO NOT TAKE ME FOR A FOOL... I have a record of ALL communciations as evidence. Looking at all the other shocking reviews, this company should not be allowed to practice.

AVOID FYRE LOGISTICS at all costs, your sanity will thank you. Now off to the media i go...watch this space!

View full review
Loss:
$2697
Cons:
  • Communicate poorly
  • Make promises they dont keep
  • Hide behind their policy which you were not made aware of

Preferred solution: Full refund

User's recommendation: Avoid like your life depend on it.

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