FX Fitness charging maintainance fee without permission

Tried to call and find out why they feel they can just add fees to a customers account. Got no where. Staff and manager very obstructive. Would not listen then got ruder as I became upset. Poor policies. Thugs working front desk, try to intimidate customers when they ask for a manager. Inexperienced managers who do not know how to handle complaints only adopt a righteous attitude. Go on stating that is what they do they now charge every 30 a year - without permission. Left request to have owner call me but owner does not return calls. asked for legal department but was denied.
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1 comment

The same thing is happening to me now at the Cincy location. I even gave them a copy of my original contract, and they ignored it.

The corporate location is a mystery.

They just want to bully as many members as possible into paying this unwarranted fee.

#666382 Review #666382 is a subjective opinion of poster.
Westlake, Ohio
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Remove fee and have a responsible adult contact me

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