FX Fitness charging maintainance fee without permission

Tried to call and find out why they feel they can just add fees to a customers account. Got no where. Staff and manager very obstructive. Would not listen then got ruder as I became upset. Poor policies. Thugs working front desk, try to intimidate customers when they ask for a manager. Inexperienced managers who do not know how to handle complaints only adopt a righteous attitude. Go on stating that is what they do they now charge every 30 a year - without permission. Left request to have owner call me but owner does not return calls. asked for legal department but was denied.
View full review
1 comment
#1017886

The same thing is happening to me now at the Cincy location. I even gave them a copy of my original contract, and they ignored it.

The corporate location is a mystery.

They just want to bully as many members as possible into paying this unwarranted fee.

ID
#666382 Review #666382 is a subjective opinion of poster.
Location
Westlake, Ohio
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Remove fee and have a responsible adult contact me

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article