Future Home Realty Reviews

It’s unfortunate this complaint was written to begin with, and that the issues brought up here, were already resolved on the date this was posted...also unfortunate. I do respect the need to remedy issues and bring disappointments to the attention of who one hires to conduct business on one’s behalf.

However, upon finding this complaint, it would not be right to leave this comment here, without reflecting the other side of the story. First, being a client under an agreement to sell your home, your interests were of the single-most importance to me. I appreciate all of my clients and respect all of your concerns and opinions, which is why I always request your input. Please recall I offered to sell your home at a rate which would help you retain more of your equity, without reducing any of the quality service I provide to all other clients.

You received professional photography and marketing, experienced consultation, extensive and frequent communication, open houses, maximum paid and targeted exposure online, as well as aggressive follow up with all agents and leads/inquiries. No stone was left unturned while we were under an agreement to list and sell your home. Additionally, I brought three offers for you within the first several weeks. One of those offers ending up being a full price offer, but you instructed me to tell the buyer you would not come down if it didn’t appraise - which I told you I was afraid it may not, at that price.

Another of those offers was the exact price it ended up selling for several months later - months after you listed with another agent. Had you taken my advice, it could have sold approx 3 months earlier than it did. It seemed as though you were rejecting those offers and refusing to negotiate or take my advice because I did not personally represent the buyers who made those offers, which would have further increased your equity, per our agreed upon terms. I never held the listing hostage.

I’m not even sure how one does that. You said, “Kristin Orr has the house listed with her and there is no lockbox at my empty house and no viewers will go by since she is not working for me” We were under agreement, & we were discussing solutions and a cancellation agreement to exclude buyers I brought to your house, for any future listing agreement you signed with another broker. Plus, we had several showings scheduled and I certainly agreed to, and did allow, the listing to expire on the date we finalized the cancellation. You took my sign down prior to the agreement being cancelled, and were rather impolite and demanding to me, while I was trying to conduct business properly - under my broker’s guidance.

I picked my lockbox up from your house - and the sign you took down and placed in the shrubs - the day after we finalized the cancellation. Also, to reiterate, we had showings the day we were discussing your cancellation request - the date this was posted. How were buyers not viewing your house, if we had showings scheduled through the date we cancelles the listing? Jim and I were both very responsive to your demands and complaints, however unfair those were.

In fact, I put the remainder of a tour for a previously-scheduled out of state client on hold while I took care of cancelling. To properly do anything with legal agreements, attention to detail is pertinent. In my opinion, I carefully detailed advice, opinions, processes, efforts, feedback, target-audience, and all things related because, by nature, I am detail-oriented, provide attention to detail always, and care about my clients. I will not, however, cancel an agreement without making certain the loose ends are tied, per the commands of another, while I am with another client doing business.

It would be doing all involved, a disservice. To date, I pride myself on the service I provided to you, and the integrity myself (and my Broker) exhibited, because without those two traits, I would not be as successful as I am, and have been, for a very long time in this industry. To possible clients doing your due diligence: It was upsetting to find this complaint as I was evaluating my online presence, which I periodically do. I take this very seriously and have plenty of happy clients I welcome you to contact.

We resolved the concerns and canceled this client’s listing. My goal is always to provide you with the quality representation you deserve.

I invite anyone to contact me, personally, if you would like to learn more about this scenario and how problem-solving and honest advice is part of my service repertoire, as well as how we navigated the unscrupulous complaint. 386.336.5059.

I don't see any details of the alleged wrong doing.