Fuse HVAC and Appliance Repair
Fuse HVAC and Appliance Repair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fuse HVAC and Appliance Repair has a 2.4 star rating from 1 review; consumers are mostly dissatisfied and recent recommendation is "Hire someone else stay away from the company". Reviews cite high price level and poor customer service.
Positive Feedback
The single review notes a completed thermostat installation and an attempt to diagnose heating, showing the company performs HVAC and appliance repair work.
Negative Feedback / Risk Areas
- Misdiagnosis and incomplete repair reported in Fuse HVAC and Appliance Repair reviews.
- Refusal to provide refunds or corrective service prompted Fuse HVAC and Appliance Repair customer complaints.
- High pricing and poor customer service and billing communication.
Key Takeaways for Future Customers
- Get detailed estimates and written scope before work to avoid unexpected charges.
- Document communications and insist on warranty or refund terms if repairs fail.
- Consider comparing other HVAC repair reviews and customer service options before hiring.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fuse HVAC and Appliance Repair has a 2.4 star rating from 1 review; consumers are mostly dissatisfied and recent recommendation is "Hire someone else stay away from the company". Reviews cite high price level and poor customer service.
Positive Feedback
The single review notes a completed thermostat installation and an attempt to diagnose heating, showing the company performs HVAC and appliance repair work.
Negative Feedback / Risk Areas
- Misdiagnosis and incomplete repair reported in Fuse HVAC and Appliance Repair reviews.
- Refusal to provide refunds or corrective service prompted Fuse HVAC and Appliance Repair customer complaints.
- High pricing and poor customer service and billing communication.
Key Takeaways for Future Customers
- Get detailed estimates and written scope before work to avoid unexpected charges.
- Document communications and insist on warranty or refund terms if repairs fail.
- Consider comparing other HVAC repair reviews and customer service options before hiring.
Turn one complaint into a collective action
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Verified Reviewer
Resolved: Work not completed as paid $700 charge
- - Tech said thermostats were needed and installed new ones.
- - The heat remains cold and unresolved.
- - Customer seeks refund for thermostat install.
Company fixed the issue and I have been provided with full refund.
The technician advised us that there was nothing wrong with the heating or air conditioning system and insisted that the problem required replacing the thermostats. We relied on this professional representation.
The company installed new thermostats and charged us approximately $700.
The technician did not explain how the thermostats operated, and they were significantly more complex than necessary. After installation, the original problem was not resolved. The same bedroom remains cold, and the heating system still does not function properly. In addition, we are now left with multiple thermostats that do not work correctly.
When we contacted Fuse HVAC to report that the issue was unresolved and requested they return to correct the problem, we were told, in substance, to contact another company.
Fuse HVAC refused to stand behind their work or provide corrective service.
We believe the service provided was a misdiagnosis, involved the sale and installation of unnecessary equipment, and failed to address the original complaint. The contractor did not complete the work in a competent or professional manner and did not honor their responsibility to correct defective or incomplete work.
We are requesting a full refund for the unnecessary thermostat installation and related charges.
Preferred solution: Full refund
User's recommendation: Hire someone else stay away from the company
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