Beth G Qhq

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Scammers - What You Order is NOT What You Receive

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FurniturePick uses misrepresentative photos online in their adverts to sell furniture that looks completely different upon arrival. In addition to my furniture arriving damaged (including backs ripped off the 2 dressers I purchased, a gouge so deep a chunk was out of the dresser, and an off color stain on the side of the nightstand), THE FINISH ON EVERY PIECE OF FURNITURE I RECEIVED WITH THE EXCEPTION OF THE BED RAILS WAS COMPLETELY DIFFERENT FROM THE PHOTOS FURNITUREPICK USES TO SELL THE FURNITURE. See the photos of the bed rails compared to the finish on everything else. The furniture in the advert had a smooth white and gray wood grain finish - what I received has a rough finish (if you run your fingers across the finish, you will get a splinter) that is scratched up to high *** gouged, pockmarked, gummed up and spray painted so poorly they didn't bother to protect the overspray. Why would anyone buy new furniture all scratched up with gouges in it? FurniturePick claims my set looks like their stock photos. I will attach photos of their stock photos so that you can decide for yourself. Never in a million years did I think this company was a scam, but that is exactly what they are. What you order is NOT what you receive. Their online platform allows them to operate this scam, because they could never get away with what they do if they were a brick and mortar furniture chain. Logistically everything about their company is a nightmare, I dealt with it because I thought the furniture would be worth the hassle in the end, I could not have been more wrong. Don't let my $4.6K dollar mistake happen to you.
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Loss:
$5
Cons:
  • Scamming frauds who will rip you off every which way they can

Preferred solution: I filed a complaint with the BBB and FurniturePick did nothing. Now I am just trying to get the message out there so buyers will know FurniturePick for the scammers they are.

User's recommendation: Do NOT trust this company, they are professional frauds

Anonymous
map-marker Philadelphia, Pennsylvania

Refund

I was attempting to purchase a table that was discontinue by the manufacturer. I need a reference letter sent to me so that affirm can refund my deposit
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Trish K Rpg

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Just Run From FurniturePick!!!

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Just Run From FurniturePick!!!
Just Run From FurniturePick!!! - Image 2
Please run! Just run from ever doing business with FurniturePick. This company is a sham. I have a toddler and we are stressed out because the bunk bed they delivered to us squeaks like *** It gave me neck pain the first time we slept on it, plus the bed platform is uneven once it is unfolded from sofa to bed. This uneven surface makes it hazardous for my child who can easily suffocate in the middle of the bed where both parts meet. Like everyone else complaining about FurniturePick, I have not received a refund. We waited several months for delivery and we are so disappointed. For $624, youll think to receive quality bed, no; what we got is cheap and junk sofa bed. FurniturePick does not honor their 14 day money back guarantee (return policy). Theyll fight you ridiculously tooth and nail to keep your money. Ive reported them to consumer bureau of protection. I made the payment through PayPal. Unfortunately, there is nothing PayPal can do because they are not a trade company and they apparently do not get involved with sellers refund policy. Also, you cant take FurniturePick to court because they do not have a physical address. We cannot use the bed; so, its just sitting there occupying much valuable space from my baby. Just run! As I stated, RUN! FurniturePick has no shame. I am less than 150 lbs. If this is your argument or excuse for the incredibly squeaking bed. Youre making no sense. If the bunk bed is strictly for children, why is it then a queen size bed? This is misleading and alienating to the public. Based on your refund policy, you should have refunded me since I requested reimbursement within 24 hours after delivery. Dont hide under PayPal for your criminal enterprise - you will be caught. Show yourself! You dont have a physical address for people to return their products or deal with you in court. What is your address? Since the manufacturer is ACME Furniture, you leave me no choice but to sue you under the manufacturer. I have no choice, but to get them involved - I dont know how they do business with you, unless youre all in this together. Youll get caught and brought to justice.
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Loss:
$624

Preferred solution: Full refund

User's recommendation: Do Not Do Business With FurniturePick

1 comment
Deshauna Fzz

@AcmeFurnitureCo @furniturepick Please do the right thing #refund #baby $624 #mediocre #bunkbed (SKU: AC-02093BK). #furniturepick #AcmeFurnitureCo @PayPal #PayPal @NYSConsumer #NYSConsumer #scam #corona #occupation #peace #humanrights #divestment #ThankYouSpotify #DontLetTheDoorHitYouOnTheWayOut #NeilYoungIsRight #goodbyespotify #maskup #bye #exodus #cancelled #ByeBye #DumpSpotify #covid #coronavirus #retweet #repost #boycott

Anonymous
map-marker Cherry Hill, New Jersey

Bad material

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Buying a bedroom set and its not what I intended to order, its not real wood, and cost alot of money, I want a refund and them to pickup the items Im not a happy customer, Its not fair to me and my wife, to have to keep something we dont want, its very small and low to the floor we cant bend down we have medical conditions and cant use this type of furniture, no good as of now!
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User's recommendation: Research

Karl H Hcd

No contact from FurniturePick unless you change your mind...

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No contact from the retailer for nearly two months and then when I try to cancel the order they insist on charging shipping fees and a 25% restocking fee. I am still fighting with "Customer Service" who's sole responsibility it seems is to bully customers into submission. Before buying anything from this "store" make sure to read the fine print you only have 24 hours after placing the order to make any changes, after that you are.... out of luck. They have no physical address, terrible reviews from the BBB, even the phone number is VOIP, not linked to any physical address. I would recommend avoiding FurniturePick at all costs.
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Loss:
$900
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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