Melissa M Bcq

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Deceiving advertising and terrible return policy

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I purchased some barstools off walmart.com thinking that the return policy would be Walmart return policy. I need to return the barstools but the return policy for furniture Max is pathetic. Return shipping and their %20 restocking fee is half or more price of the item! I feel like iv been deceived. They shouldnt advertise on walmart.com, its deceiving.
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Loss:
$323
Cons:
  • Return policy no customer service

Preferred solution: Full refund

User's recommendation: Unless your certain you’ll keep the item, don’t buy

Kathryn G Fcb
map-marker Danbury, Connecticut

Need information

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I want to know if the delivery person will assemble my 2 pieces ordered and remove the ones to be replaced.
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User's recommendation: Ask questions.

Jaimeson Mkc
map-marker Jeffersontown, Kentucky

Problem with recliner purchases

Problem when you say I’m reclinddee. Sounds like something broke
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Jaimeson Mkc
map-marker Jeffersontown, Kentucky

Problem with recliner purchases

Recliner makes noise like something is broken when you sat in it
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A H Ymd

Home owner

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Poor quality and they making money out of return they charge $165 for return shipping and $80 for restocking fee just for one chair
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Reason of review:
Problems with payment
Anonymous
map-marker Medford, Oregon

Deceptive Business Practices

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They don't tell you about the outrages 20% return fee, ridiculous return shipping , even though I was redirected via Amazon Prime.. and they won't return emails. Product quality is low grade, and not as advertised. I wouldn't suggest buying from them if you have any desire to receive a quality product, want to be happy with your purchase or need to merely get what was described in the ad. The bar stools I ordered were not the color stated.....(don't match what I was buying them for)...molding look like a child put it on in art class and they are very uncomfortable.
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Loss:
$200
Reason of review:
Bad quality, 20% return fee, and poor customer service

Preferred solution: Full refund

1 comment
Guest

I found a nice looking bedroom set on Amazon, and this review deters me from purchasing anything from FurnitureMaxx. Thanks for your review and saving me from wasting my money.

Anonymous
map-marker Mount Laurel, New Jersey

Marble End Table Review

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I received my order 2/9/16 original dates given were 1/12 to 1/20/16. They said the Christmas rush delayed my purchase, but they never gave a date I had to call and the woman was very rude.
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Reason of review:
Problem with delivery
Anonymous
map-marker Upper Grand Lagoon, Florida

Furniture Review

Terrible service and delivery, i pay for assembly and not receive the service and the delivery day was wrong and in the night...
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Reason of review:
Problem with delivery
Anonymous
map-marker Jersey City, New Jersey

Ridiculous Service

I am really upset with the service. I was suppose to receive my package today(06/06/13) on the third delivery attempt because I wasn't home for couple of days and on third day I stayed at home so that I could receive the package but the delivery guy never showed up..I called the office around 3pm and agent Briget said "we tried to deliver the package around 12 noon and no one answered the door"..I especially stayed home to receive the package and no one showed up..There was no door tag left on my door on third attempt...This is ridiculous..I really hate FedEx service..
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