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Furniture123 - 12345
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#2464207 Review #2464207 is a subjective opinion of poster.
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Furniture123 - Delivery Service Review

This company is an absolute ***! They charged me twice for a set of garden furniture, and only delivered the table 2 weeks later. I called them to say all the chairs and stools are missing, to which they said they've lost the items!!! I asked for replacements to be delivered, and they told me they would try to locate my missing items, I was then called 5 days later to say they can't find them and they told me there is no more in stock, they offered only to give me 50% of my money back, so I would be paying almost £300 for a horrible quality, cheap looking table. They are arguing giving me a full refund and taking the table back, baring in mind most of the furniture is missing. How on earth do you 'lose' 6 garden chairs and 4 stools! Absolutely disgusting customer service do not buy from this website!!!!
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#1038446 Review #1038446 is a subjective opinion of poster.
Furniture123 Delivery Service
Reason of review
Pricing issue

Didn't tell the whole story on sale to get the sale.

On July 12, 2012 family member went into the Moline Furniture 123 store and purchased a sofa and love seat. At the time of the purchase the clerk informed us that it would take up to ten business days to obtain the items from the warehouse. She did not inform us that they made the pieces from scratch nor did she inform us that it would take an extra day since the gurad was purchased for both pieces. When asked when they deliver it was told that delivery was Tuesdays through Saturdays so that would make sence that even if it took the two weeks that would be delivery and received by Saturday, July 28th at the latest. Called to day to the Davenport store, as that is where Moline furniture comes in at and you either pick it up there or they deliver. It took several times to get through on the phone, and we were told that the line had two going into it, only to be told that as of July 21, 2012 they didn't even have an idea when the two items would be into their store and that even worse was told by the delivery person that they already have deliveries scheduled up to Friday. When asked if he would at least put us down for delivery on Friday was told that they couldn't would do so until they received the furniture into their store then and only then would delivery be set up. Which mean that it will now be over the time period that they told us when we considered purhasing the items. Should have known something was wrong when there is a sign at there sales desk stating no refunds. It doesn't matter how much questions you ask or how you feel you can be sure that items will be delivered on time at this store they will state anything to make the sale. Also, when talking to the sales person today she would not let me get a complete sentence in until I asked her to please let me talk and please listen. All she wanted to do up to this time is keep breaking in and asking what do you want me to do and I cant tell the delivery person what to do as he is his own boss. She even when as far as to say that we could pick up the items ourself and they'd refund the delivery. I explained that we didn't have anything big enough to pick them up or we wouldn't have had delivery in the first place. Besides we'd problably play havoc trying to get our money back with what's going on. The sale person was told that because of what we were told at sale time we decided to purchase the items but if she would've been completely honest we wouldn't have purchased the items and that they have casuse a problem to which she stated over and over well it's only a couple days longer than what was told you.
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#333666 Review #333666 is a subjective opinion of poster.
Geneseo, Illinois


Furniture123 Return Policy
Log into the order tracking portal below; The Client of Furniture123 just need The User's sales order number and email address. The company will need at least 3 working days' notice to make the change. Simply contact within 14 days from the day after delivery to return The User's order. The User of company services can then send the product back to Furniture123 via a secure courier. The User of Websitell need to arrange and pay for the courier, The Client of Furniture123 should also make sure the product is insured with the courier and securely packaged for the journey. Once website has received the product back The company will check it over and then contact The User of Website with the next steps. If the item has been used will only make a partial refund to cover the diminished value of the product. It's rare that a product arrives damaged but if it does The User can refuse the item at the point of delivery and it will be returned with the driver.
To read more:
Furniture123 Delivery Policy
To read more:
Furniture123 Terms of Service
The User acknowledge and agree that it is The Client's responsibility to arrange for a courier to deliver the goods to The Client of Furniture123 or alternatively to collect the goods The User of Website from Company's premises. The seller is willing on The User's invitation and as The Client's agent to instruct a courier partner to deliver the relevant goods on The Customer's behalf for the prices set out in Furniture123's' delivery section. The seller will (unless The Client of Furniture123 instruct Furniture123 otherwise) collect payment of the Delivery Rate from The User of Website and as The Customer's agent pay such amount to the courier partner. Any liability in connection with such delivery shall be between the courier partner and The User of company services and shall not involve the seller. Insurance against loss or damage isn't provided. The customer should arrange their own insurance against loss or damage. If The Customer elect to arrange for someone else to deliver the goods to The Client or will collect the goods from the sellers premises in the UK, The User of Website should make the appropriate election and contact the seller to make arrangements for the goods to be made available for collection.
To read more:
Furniture123 Privacy Policy
Company's Site may, from time to time, contain links to and from the websites of third parties. Please note that if The User follow a link to any of these websites, such websites will apply different terms to the collection and privacy of The Customer's personal data and do not accept any responsibility or liability for these policies. When The User of Website leave Furniture123's' Site, Furniture123 encourage The User to read the privacy notice/policy of every website The Client visit. Furniture123 will collect details such as The User's name, contact details and bank details in order to contact The User of company services about goods or services ordered with The Customer to place further orders, and to pay The Client of Furniture123 for the goods and/or services supplied. will keep the personal data for 7 years further to being provided with the goods/services. In this case, may have to cancel a product or service The Customer have with The Company but Furniture123 will notify The Client if this is the case at the time.
To read more:
Furniture123 FAQ
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Top Furniture123 Services

Delivery Service


Furniture 123, Ltd. is a large online furniture retailer. The company was founded in 1999. Its headquarters is based in Leeds, West Yorkshire, United Kingdom. Furniture123 offers a wide collection of furniture under the following categories: Bedroom, Dining&Kitchen, Living Room&Hall, Kids&Baby, and Office. There are chests of drawers, shoe cabinets, dining chairs, dressing tables, coffee tables, and many more. The company offers a number of finance options. Furniture 123 accepts returns within 14 calendar days from the delivery date. Refunds are issued within 30 calendar days of order receipt. Restocking fees can be applied. Orders can be tracked in personal account on the company website.

Furniture123 reviews and complaints

Furniture123 is ranked 574 out of 1589 in Furniture and Decor category

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