New Reviewer

They are the worst company for customer satisfaction & overpriced for the furniture they sale as high end .

Bought 2 natuuzzi sofas they are built in Vietnam very poor quality the boards in frame are extremely uncomfortable and I let them know within 2 mos after buying them they sent a service man to recushion them . Did not help called again sent out another tech for frame havent heard back at all. The store manager Bob has strung me along since the first time he was notified of our problem . No resolve ! Need help . Dont waste your time or money at any Baers stores . They rank 0 stars in my opinion. Stay away!
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ID
#3563273 Review #3563273 is a subjective opinion of poster.
Location
Merritt Island, Florida

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Furniture123 - 12345
All tape funintur s manufacturing factory osal price all tape available plz help me I'm giving good quality materials and best price s manufacturing factory osal price all tape funintur plz help me s manufacturing factory d m
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ID
#2464207 Review #2464207 is a subjective opinion of poster.
Loss
$1
Preferred solution
Deliver product or service ordered
New Reviewer

Furniture123 - Delivery Service Review

This company is an absolute ***! They charged me twice for a set of garden furniture, and only delivered the table 2 weeks later. I called them to say all the chairs and stools are missing, to which they said they've lost the items!!! I asked for replacements to be delivered, and they told me they would try to locate my missing items, I was then called 5 days later to say they can't find them and they told me there is no more in stock, they offered only to give me 50% of my money back, so I would be paying almost £300 for a horrible quality, cheap looking table. They are arguing giving me a full refund and taking the table back, baring in mind most of the furniture is missing. How on earth do you 'lose' 6 garden chairs and 4 stools! Absolutely disgusting customer service do not buy from this website!!!!
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ID
#1038446 Review #1038446 is a subjective opinion of poster.
Service
Furniture123 Delivery Service
Reason of review
Pricing issue

Didn't tell the whole story on sale to get the sale.

On July 12, 2012 family member went into the Moline Furniture 123 store and purchased a sofa and love seat. At the time of the purchase the clerk informed us that it would take up to ten business days to obtain the items from the warehouse. She did not inform us that they made the pieces from scratch nor did she inform us that it would take an extra day since the gurad was purchased for both pieces. When asked when they deliver it was told that delivery was Tuesdays through Saturdays so that would make sence that even if it took the two weeks that would be delivery and received by Saturday, July 28th at the latest. Called to day to the Davenport store, as that is where Moline furniture comes in at and you either pick it up there or they deliver. It took several times to get through on the phone, and we were told that the line had two going into it, only to be told that as of July 21, 2012 they didn't even have an idea when the two items would be into their store and that even worse was told by the delivery person that they already have deliveries scheduled up to Friday. When asked if he would at least put us down for delivery on Friday was told that they couldn't would do so until they received the furniture into their store then and only then would delivery be set up. Which mean that it will now be over the time period that they told us when we considered purhasing the items. Should have known something was wrong when there is a sign at there sales desk stating no refunds. It doesn't matter how much questions you ask or how you feel you can be sure that items will be delivered on time at this store they will state anything to make the sale. Also, when talking to the sales person today she would not let me get a complete sentence in until I asked her to please let me talk and please listen. All she wanted to do up to this time is keep breaking in and asking what do you want me to do and I cant tell the delivery person what to do as he is his own boss. She even when as far as to say that we could pick up the items ourself and they'd refund the delivery. I explained that we didn't have anything big enough to pick them up or we wouldn't have had delivery in the first place. Besides we'd problably play havoc trying to get our money back with what's going on. The sale person was told that because of what we were told at sale time we decided to purchase the items but if she would've been completely honest we wouldn't have purchased the items and that they have casuse a problem to which she stated over and over well it's only a couple days longer than what was told you.
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ID
#333666 Review #333666 is a subjective opinion of poster.
Location
Geneseo, Illinois
Loss
$1441

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