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My husband and I have purchased multiple items from furniture row. The products themselves are fine but their delivery and customer service is terrible. When we purchases our living room furniture we were told the side table was on back order. They said it would be in...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

Furniture Row - Not real leather
So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather...
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Anonymous

Anonymous can you please let us know the name of the furniture? matterhorn or gamma? I am planning to buy the matterhorn.Thanks

Anonymous

Anonymous Looks like you have the same couch we have. Ours is doing the same thing. Less than 3 years old. A family of 3 and we take very good care of our things. No food, drinks, pets ...

1.1
I didn't like
  • Lie about company policies
  • Do not stand behind product
#958704
I have purchased several pieces of furniture from Furniture Row. Unfortunately, I made a horrible mistake by purchasing the Barracuda sectional. Within 2 years, the material started to separate. I purchased the extended warranty, but when I spoke with the local...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you'd be upset, and we'd ...

#956423

Bed Review

#627052
3.4
You'd have better luck going to the rain forest and cutting down a tree, then carrying it back and letting the wood dry, then carving a bed out of the tree with your *** than getting your bed on time.
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Chair Review

#602108
1.0
Bought table and chairs from them and the first week were falling apart! They replaced one chair which was cracked due to the person who assembles them. However all the chairs are falling aparr and look like garbage and nothing is being done! Not to mention waiting over an hour out back to pick up bunkbeds!!!! Unexceptable service as well as garbage furniture!!!!
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Couch Review

#594045
I will NEVER shop at furniture row again. This was my first time shopping here. Manager was rude! When my couch was delivered it was broken! I went in to talk to them I was told the manager would call tomorrow it's been 3 weeks no call from them and every time I call I get no answer! I would much rather pay more from somewhere else with better service than to go here again!
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Staff Review

#586291
1.0
The people that work at furniture row in evansville Indiana are extremely rude. They have some products that I am interested in but due to the way they treat their customers, I would rather spend my money elsewhere.
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My wife and I went into Furniture Row on a Saturday afternoon to buy a whole living room set. Upon walking into the store you could almost hear the crickets chirping. We couldn't find a person in site except for one person at the counter so engrossed in filing things...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.3
#953654
The warranty offered by furniture row is down right horrible. I was told when purchasing it that I'd have the option to swap out or if the furniture was discontinued i get 100 percent instore credit on my next purchase as long as its in the warranty time frame. Thats...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We are sorry to hear that, and we'd like to speak with...

2.7
#953129
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
My wife and I bought a 2 piece couch and love seat. The furniture row (sofa mart). The employee advised we purchase the 5 year fabric protection plan because any problem fabric related would be covered. (WRONG)! We filed a claim due to both of our couches having...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.0
I didn't like
  • Poor service
  • Runaround when the sofa proved to be defective
#946946
I am so disappointed, we bought a couch from them 3years ago. Spend are springs through the seats. What a bunch of ***, won't buy from them again.
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.0
Product
#939855
bought a Vero Beach Sofa and matching chair from furniture row in dec. 2015 (I also bought a nice queen bed frame and 2 bedside tables at a different time and am very happy with them). But within 7 months it was clear that the sofa was defective. The foam/padding in...
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Anonymous

Haha Hahahaha I really enjoyed reading this. I'm just curious if you know of any car seats that are still perfect after getting sat on for 30 years? Cuz even cars that are 12-15 ye...

Anonymous

Anonymous Just cause it cost $1,000 does not mean it should last 30 years! What is that, a penny a day to sit down for the next 10,000 + days. Seriously though if it is bunching up afte...

1.9
I liked
  • Everything looked and seemed good to begin with
I didn't like
  • Runaround when the sofa proved to be defective
#936390
I purchased some furniture from Furniture Row with warranty repair. Over 6 months ago I called the furniture store located in Davenport, IA to get some assistance on warranty work. At first they said that they don’t have a maintenance guy and would call me as soon as...
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

I find it absolutely ridiculous that it I have a FR credit card, that I still have to pay taxes out of pocket!!!
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FurnitureRowCustomerServi

FurnitureRowCustomerServi Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

2.4
#932594