My husband and I have purchased multiple items from furniture row. The products themselves are fine but their delivery and customer service is terrible. When we purchases our living room furniture we were told the side table was on back order. They said it would be in...Read more
So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather...Read more
I didn't like
- Lie about company policies
- Do not stand behind product
#958704 by anonymous
I have purchased several pieces of furniture from Furniture Row. Unfortunately, I made a horrible mistake by purchasing the Barracuda sectional. Within 2 years, the material started to separate. I purchased the extended warranty, but when I spoke with the local...Read more
#956423 by anonymous
by anonymous #627052
You'd have better luck going to the rain forest and cutting down a tree, then carrying it back and letting the wood dry, then carving a bed out of the tree with your *** than getting your bed on time.
by tserfes #602108
Bought table and chairs from them and the first week were falling apart! They replaced one chair which was cracked due to the person who assembles them. However all the chairs are falling aparr and look like garbage and nothing is being done! Not to mention waiting over an hour out back to pick up bunkbeds!!!! Unexceptable service as well as garbage furniture!!!!
by anonymous #594045
I will NEVER shop at furniture row again. This was my first time shopping here. Manager was rude! When my couch was delivered it was broken! I went in to talk to them I was told the manager would call tomorrow it's been 3 weeks no call from them and every time I call I get no answer! I would much rather pay more from somewhere else with better service than to go here again!
by anonymous #586291
The people that work at furniture row in evansville Indiana are extremely rude. They have some products that I am interested in but due to the way they treat their customers, I would rather spend my money elsewhere.
My wife and I went into Furniture Row on a Saturday afternoon to buy a whole living room set. Upon walking into the store you could almost hear the crickets chirping. We couldn't find a person in site except for one person at the counter so engrossed in filing things...Read more
The warranty offered by furniture row is down right horrible. I was told when purchasing it that I'd have the option to swap out or if the furniture was discontinued i get 100 percent instore credit on my next purchase as long as its in the warranty time frame. Thats...Read more
Will never shop at furniture row again
My wife and I bought a 2 piece couch and love seat. The furniture row (sofa mart). The employee advised we purchase the 5 year fabric protection plan because any problem fabric related would be covered. (WRONG)! We filed a claim due to both of our couches having...Read more
I am so disappointed, we bought a couch from them 3years ago. Spend are springs through the seats. What a bunch of ***, won't buy from them again.Read more
bought a Vero Beach Sofa and matching chair from furniture row in dec. 2015 (I also bought a nice queen bed frame and 2 bedside tables at a different time and am very happy with them). But within 7 months it was clear that the sofa was defective. The foam/padding in...Read more
I purchased some furniture from Furniture Row with warranty repair. Over 6 months ago I called the furniture store located in Davenport, IA to get some assistance on warranty work. At first they said that they don’t have a maintenance guy and would call me as soon as...Read more
I find it absolutely ridiculous that it I have a FR credit card, that I still have to pay taxes out of pocket!!!Read more