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3.0 Based on 71 reviews
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  • Customers like
    • Previous experience 4
    • Great salesman 2
    • Previous experience - years ago 2
  • Customers don't like
    • Poor service 6
    • Being lied to repeatedly 4
    • Poor customer service 4
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Furniture Row - Very poor warranty service and customer service
1 of 10

Be wary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty issues with it. I have a cushion that was not sewn properly and has a hole on each side of the cording that goes all the way around it and also have several areas where the fabric was not sewn tight and it is wrinkled on the arm and sides. Now mind you I have not even had the furniture for... Read more

Was this review helpful? 5 1
Furniture Row - Broken Floor Model Sectional Sold
1 of 7

We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to be told that a floor model was left. They offered to knock 50 dollars off because of it being a floor model. It was set to be delivered several days later. It was finally delivered and at first we were pleased with the sectional until we noticed that one piece didnt feel quite right... Read more

Was this review helpful? 3 3
Furniture is peeling at a rapid rate and Furniture Row considers this normal?
1 of 2

We paid extra at Furniture Row at the time of the sale for our leather furniture to include a No Hassle Five Year Fabric Protection Plan. They told us at time of sale that if ANYTHING happens to our couch within five years it will be covered no questions asked. They also told us our couches were authentic leather pieces. After three years with no issues the couches began to peel in random areas (even where you are not putting pressure like... Read more

Was this review helpful? 4 1
Furniture Row - Review about Bedroom Suite from Shannon Hills, Arkansas
1 of 3

I spent over $5,000 on a bedroom suite and it was given to me with many flaws as the pictures show. Customer service within the store is terrible every time and I have been there several times. When they delivered my furniture, the dresser had structural and water damage, they took it back and replaced it, but the would not attach the mirror. They told my husband that they see only told to drop it off. I called to ask about this and the... Read more

Was this review helpful? 0 0

I bought a leather furniture set and tried to use their interest free credit promotion. Both my husband and I were denied!!! MY credit score is 757 my husbands over 800 there is no way we should have been denied financing for $1900 . We ended up paying cash because I really wanted the furniture . I believe it to be a scam so the sales person can get their commission up front . I haven't had it delivered yet wish I could cancel . I'm thinking... Read more

Was this review helpful? 0 3

Buyer beware as we have had this couch for 2 years and the leather is ripping in random spots on both sections. Not small tears either as some of leather peals are the size of a dollar bill. Now, I know what you are thinking that “they” probably used and abused the couch in those years; however, it is just my wife and I who sit on it after work in a household with no children or pets. We did not think after a few years we would be back in the... Read more

Was this review helpful? 4 0

I want to tell you about a miserable experience at the Oak Express in Idaho Falls store trying to purchase a new dining table and server. I have never dealt with anyone as unprofessional. Last June we purchased a second home and purchased furniture in Utah for our place. My favorite piece was the Steve Silver Montebello counter height table. I purchased my living room tables to coordinate with this table and it was going to be my center piece. ... Read more

Was this review helpful? 5 16
Will never shop at furniture row again
1 of 5

My wife and I bought a 2 piece couch and love seat. The furniture row (sofa mart). The employee advised we purchase the 5 year fabric protection plan because any problem fabric related would be covered. (WRONG)! We filed a claim due to both of our couches having pilling all over the cushions and the fibers inside cushions are starting to stick out. Not to mention the couch was falling apart all together. The side panel cover is falling off. All... Read more

Was this review helpful? 1 1

We bought a four piece set from Furniture row on Nov 11 2015. We were told it would be the last week of Nov or first week of December. We didn't get it until 12/15. We sat on the floor for a week waiting on it!!! Then we get it and the chair is broken! The whole frame and it was completely obvious but they just left it! I call and they offer to send a new one... ok... so day 17 of having this furniture and we realize ALL of the arm rest on the... Read more

Was this review helpful? 0 0

The exact same thing happened to me. I gave away a practically new nice fabric set I'd had a year, to purchase what I really wanted. My leather set was something that I thought was timeless and would get better with age. It was so beautiful, and I was so proud of myself after I'd made my purchase. I even received a blue warranty pamphlet that said something like "Congratulations on your investment." Investment my eye! They even gave me canisters... Read more

Was this review helpful? 1 0

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