Furniture Express Reviews

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Still waiting for my furniture

This place is horrible. I ordered my furniture on sept 17th, found out my dresser& mirror broke, my ottoman didnt arrive. Spoke to the sales person, and from there every other day is another excuse. They would constantly tell me they would put in the order, and that they would have it by saturday sept 23rd. Called again monday sept 25th, and was told the trucks only come once a week. At this point i am frustrated and annoyed, and i cant move into my apartment. They dont seem to be solving the problem for me. To the company, if you cant fulfill the order or fail to so, then tell your customers that, so they dont have to waste their time and money at your business. I recommend that please no one visit this shop and save yourself the mental stress. They are unprofessional, rude and they dont care about customer service.
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ID
#1106115 Review #1106115 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Price reduction

Short Review on November 19, 2016

Furniture Express - Simple Review #1479586926
This place sells cheap and *** furniture. The warrenty they charge for is ***. My chair broke and they said I could not replace the chair because I had already replaced 2.
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ID
#958036 Review #958036 is a subjective opinion of poster.
Reason of review
Warranty issue

Review in Furniture and Decor category from New York, New York

Furniture Express on 149th street on the Bronx is trash! They said they would deliver my bookcase the next day. I paid in full, took the day off work and they never came. I called three times and some *** told me to wait "it's coming". When I called back for the fourth time no one answered. I will give these people *** if that's what they want. STAY AWAY from these near-broke, roadside furniture companies that are desperate for a sale. Pigs.
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ID
#871540 Review #871540 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Problem with delivery

Furniture Review

My mom went there to purchase furniture and was cheated out of her money.. The Manager was rude with attitude..save yourself don't shop there
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ID
#817223 Review #817223 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Poor customer service

Unprofessional Business Ethics

You are very ignorant for a comment like this. Saying that the manager will send someone back where they came from or stating that someone is complaining because they are upset about something, obviously a complaint serves to tell others of their experience and just because you might have had a good experience doesn't mean everyone else does. This "business" or lack of one is very unprofessional. Well let me say that when a customer is promised something and it is not seen through the business is responsible. When a customer comes to the manager in good favor to express the upset and try to find a way to resolve it and the manager starts cursing at them is very unprofessional in all aspects. Hanging up the phone or picking it up saying what the *** do you want is very disgusting. So no i wont keep my experience or comment to myself.
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ID
#805479 Review #805479 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund

Furniture express has the nicest furniture ever

if you are writing a complaint its because your upset about something you probably couldnt handle in a adult way or came at the manager wrong and he just didnt care so come correct get great furniture and leave happy since ive been knowing this company i had no complaints everyone has gotten their furniture and no complaints about damage or damage done to there houses so please keep your negative comments to your self enjoy your furniture or buy somewhere else because the manager will send you back to where you came from. have a blessed day and enjoy your life dont make others lives miserable
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ID
#694454 Review #694454 is a subjective opinion of poster.
Location
Bronx, New York
Reason of review
Good quality

Furniture Express Furniture Review from Bronx, New York

Furniture Express Furniture Review from Bronx, New York
Furniture Express Furniture Review from Bronx, New York
Furniture Express Furniture Review from Bronx, New York
Hi!I paid 1500 for my furniture and all the pieces came broken and cracked they gave me a hard time with returning it the manager was so un nasty he even offended me. And at the end I'm still waiting for my furniture ruined my experience as first time buyer and the experience of having my own furniture in my place guys please don't make the same mistake I did they messed up my floors and wall while taking the furniture out my apartment and when I called to make the complain they told me they aren't reponsible please save your self the trouble
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ID
#683526 Review #683526 is a subjective opinion of poster.
Location
Bronx, New York
Reason of review
Damaged or defective

Furniture Express - Sofa Review from Brooklyn, New York

Never do business wih this street. They have no respect for the costumer.bought and paid in full for a sofa set in may, when I asked for delivery I had to go back to the store because they did not write the number of the sofa set. Asked for my money back and was told that there was a 30% cancellation fee.. For what they never ordered the set. In good spirit I took another set and set a delivery date. Still waiting.! Small claims court here i come.and I will be making a complaint to the better business bureau.
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ID
#669836 Review #669836 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Problem with delivery

Furniture Review

they charged my credit card for my furniture $1000 and never delivered the furniture I'm in the process of taking the store owner to court to sue him before purchasing anything from the store anyone should contact the Better Business Bureau of Consumer Affairs and attorney general's office to inquire all the complaints that this store has
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ID
#587118 Review #587118 is a subjective opinion of poster.
Location
Bronx, New York
Reason of review
Problems with payment

Promise to delivered bed,,, which never happen

I went to Furniture Express on 408 East 149th Street in the Bronx, to buy a platform bed, I found the one I like, I ask the salesperson which was the owner Mr. Guzman, if I can get it delivered the same day? He said Yes! To go to the cashier and pay the amount which was. $544.38 when I was paying the money I ask again that I need it the same day, another person who the the cashier told me that he was going to call me in half a hour to let me know the time of deliver, I then, went home and through away the old bed, so when the new one arrive the space will be clean! That was the longest day in my life! Never came. I call 3 times and Mr. Guzman told me the bed was on the way to wait for it. I though that since it was an old gentleman that I can take his words for granted. This happen tues. Oct 22 2013 at 11:19 in the morning, and today is the 23rd and nothing yet! I went to store and spoke with him, he almost hit me, he insulted me and told me that he never told me that it was going to be delivered that day, insame! I felt rob! Because I told him that I need it for the same day. Then he told me he was going to return my money taken 30% of the amount. So he was going to make 160 dollars for doing nothing" so please be very carefull this man has problem. He have a lot of problem with other customer too. I wish I would know that before going to the store, so people be carefull he is not a person to believe or trust
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1 comment
#732923

Now I find out that Mr George Guzman is not the owner he is a salesperson like everybody else but he thinks he is the owner!!!!! Please be carefull!!!!!' Try to speak with the owner maybe he didn't know what's going on in his business!!!!!!

ID
#453967 Review #453967 is a subjective opinion of poster.

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