Joel B Chs

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Verified Reviewer

Poor service, unsafe product.

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Funtime Party Hire - Poor service, unsafe product.
Jumping castle was dropped off 20 minutes before the party was to begin, no communication, not able to be contacted by phone (office shut). Castle had a slide but the bottom of slide was missing and extremely dangerous, we had to put pillows down so that children didnt injure themselves. After the party the castle was only collected the next day, again with no communications.
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Cons:
  • Poor service
  • Poor product

Preferred solution: Price reduction

User's recommendation: Do not use - choose others

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sydney, New South Wales

Fun time Party... more like SCAM time party - STAY AWAY.

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Funtime Party Hire - Fun time Party... more like SCAM time party - STAY AWAY.
Horrible company, will take your money as quick as possible. But then when there is a problem with their service, they deny any accountability, hard to contact and will not refund. Terribly disappointed. They delivered a product knowing it was faulty, took our cash, made no offer to assist once it was too late, promised a refund on pick up and then extremely hard to reach and refused refund. How they are still in business is beyond me. STAY AWAY!
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User's recommendation: STAY AWAY

William f Psr

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service & Product

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Funtime Party Hire - Service & Product
Our castle Turned up 2.5 hours late for a kids party, kids got use for 1 hour before it got too dark and the party ended. I Kept being told the castle was on its way, when I asked for money back the next day I got told I should have canceled on the day however I was never given the opportunity to do this as always told its on its way to then find out the order was not even placed. Such bad service. I got offered a $40 refund after paying $318 Please Dont use Funtime party hire worst company ever and they dont care about customers and ruined our kids 7th birthday party. DONT USE
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Loss:
$308
Pros:
  • Castle was good
Cons:
  • Bad service
  • Late

Preferred solution: Full refund

User's recommendation: Don’t book

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