Lied about everthing promised
We were lied to by the sales staff on delivery. We were lied to by the customer service staff on the reason our order was delayed. We called this company 15 time without a response from them. We had to call for updates and were promised calls back every time that never happened. Every time we called we were given a different reason for the delay all of which we most likely made up and lies. The final lie came directley from Mr. Johne Albanese - CEO johne@***.com his promise was to mail me a full refund on 6/17/2011. One week later no refund and no response from them. This company should be avoided at all costs.
The same as everyone else. I bought a front room set. IN STOCK... Will be delivered in 3 weeks. Well that never happened. After 3 months of phone calls. Getting a lawyer involved I was able to cancel my order. Of course with a 30% restock fee. I found the operators to be pros and lying and bending the truth. Then when I spoke to a manager..... She was even better at lies and talking in circles!!! Don't even call these people they are the worst!!!! Spend the extra few bucks and get your set. PS... the refund took over 4 weeks to get back!! And ONLY after 3 phone calls!!!!
Buffalo, New York
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