Fullerton Ford - 2011 Jeep Grand Cherokee Review

I bought a 2011 Jeep grand Cherokee at Fullerton in sommerville,n.j...NEVER again.I had this jeep for roughly 31/2 months ,at the end of July 2014...the temp.gauge kept going to hot..brought it in to Fullerton in somerville n.j ( where i purchased it) and it was due for first oil change also...they said they fixed the problem... I paid the deductible. 3 weeks later same thing happened, I called them and they said drive it in...of course I had it towed so I wouldn't cause damage...No help with getting a tow either.... even though towing was in my contract. They kept it for two days...and tried to charge me 760.00 saying im not covered..argued that i was and they finally realized i had the extended warranty. No courtesy car available either, I was charged the deductible also. I was told again it was fixed. Two weeks later, again the samething. I did get a courtesy car this time...THey have had the car for about 2 weeks now..I would NEVER EVER tell anyone to go to Fullerton Jeep dealership in sommerville on rt.22 n.j .
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ID
#552649 Review #552649 is a subjective opinion of poster.
Location
Califon, New Jersey

Repair of tie rod

My daughter was in an accident in mid January with our 2013 Ford Focus. The damage to the car was a tire, rim and tie rod. We brought it to the dealership and they got the tire and rim OK. The tie rod was another story. The issue was explained to us that the manufacturer of the part did not have spare rods. They were considered to be a back order issue. I had to beg the dealership to give me a loaner car. The part will be shipped to dealership on Mar 5th. They could not get a spare diverted from the factory assembly line. I sent complaints to both the National and Regional Ford offices. Still waiting for response fro them. Need any help I can get.
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1 comment
#664142

My daughter recently had an accident with her 2012 Ford Focus. She was pulling from a parking lot and broad sided an older car she didn't see coming.

She was going about 10 or 15 mph. The other car, about 30 to 40 mph as in the city. Her air bag was not deployed, the hit car's bag did! Her Focus is rated TOTALED!

The entire front fell off, the motor dislodged.

The police officer couldn't believe the damage for the rate of speed she was driving. No injuries at all.

ID
#386422 Review #386422 is a subjective opinion of poster.
Location
Somerville, New Jersey
Loss
$1000
New Reviewer

Fullerton Ford Motor Company, Somerville NJ

In March of 2009 I purchased from Fullerton Ford a brand new Mustang GT Conv. Since then I have replaced the rear tires four times and the car only has 45,000 miles. One set when I bought the vehicle, the second set at approximately 19,000 miles and the third set at approximately 34,000 now a fourth set at 45,000 miles. When I put the third set of tires on the vehicle I specifically advised Fullerton Ford Service Department that I was going thru tires quickly and that there was a constant virbration at about 65 miles per hour that i could feel. The vehicle was still under warrantee and I wanted the problem solved. Fullerton Ford Service Department did a multi-point inspection of the vehicle and advised that the the tire sensor bands were damaged when the second set of tires were put on the rear of the vehicle. So Fullerton Ford Service balance, mounted and charged me $600.00 for two new rear tires (the third set). Again, 11,000 miles later the rear tires were worn in the same spot. I contacted Fullerton Ford Service Department and again advised I needed new rear tires. After the inspection was made I received a call from a woman indicating that the car was out of line and that was the reason for the tire wear. This did not make sense to me at why wasn't that noticed a year ago when I had the car in for the same issue. So I asked to speak with the service manager, he was out of the office so I spoke to the assistant manager who I explained the issue and he said, "ok let me go look at the readings and see if i can give you a real answer". Within 5 minutes he returned my call to inform me that the rear axel was bent. The car was never in an accident, all original parts are still on the vehicle (other then the rear tires) how could this have happened. Did I mention that the warrantee ran out 40,000 miles! So I was giving the number of the Ford Motor Company Customer Care who took at the information and contacted the Fullerton Dealership. To my surprise Ford Motor Company denied my claim that it was a manufacturers issue. So i am left to believe that the car was damaged before I purchased it at the Fullerton Ford Dealership and they refuse to acknowledge the rear axel in hope of the warrantee expiring prior to having to fix the vehicle leaving me the customer to have to pay for the repair costs. When I asked the Fullerton Ford Service Manager for a copy of the invoice at the 34,000 miles he indicated that he could not find it, it was most likely upstairs in the pile of paperwork to be filed. Imagine that, I am extremely upset and aggravated specially since i have the paperwork and know the complaints I had made. I want to thank Fullerton Ford Motor Company's Service Department for reminding me never to purchase another car from them again!!!!
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ID
#324274 Review #324274 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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