Michelle D Keu

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Customer support is a joke

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Full Spectrum Laser - Customer support is a joke
Full Spectrum Laser - Customer support is a joke - Image 2
I bought this machine in 2020. I could not get it working and after 2 months going back and forth with customer support it was discovered it was a bad tube which they wouldnt replace because they said it was out of warranty even though I just bought it. Now 3 years later and another 2 months with the support team because it just all of a sudden stopped working, they tell me I can send it to them at my own expense to send and return but if its the controller it is not fixable because they no longer support that controller. So after thousands of dollars and limited use, they are basically telling me it might be junk, offering no other solutions or possible things to try other than I can trade it in and spend thousands more for another machine from a company whos support line is a complete joke and a machine that basically cost me $1,000 a year if its junk after only 3 years. This was not a machine that I used everyday, In fact it did not have many hours on it. If anyone is considering buying this machine think twice cause your on your own, your not going to get any intelligent help from the support team and you will be wasting a great deal of your time and months of it to get no answers. I truly enjoyed this machine when it was working, but if I replace it, I will research and go with a company that actually gives a rats *** about the quality of their products or the satisfaction of their customers
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Pros:
  • Fun while it lasted
Cons:
  • No parts
  • No customer service

Preferred solution: An intelligent answer to what wrong with my machine and a solution to fix it

User's recommendation: Research research before buying cause with this company your on your own as far as any problems

Molly W Mck

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Verified Reviewer

Production speed and efficiency

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The Muse Fiber Galvo Laser Machine is a game changer for my company. It has increased our production speed and efficiency, and the results are always professional.
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Preferred solution: Full refund

Ramiyah Pwv

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Verified Reviewer
| map-marker Dhaka, Dhaka

I am so glad

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I was hesitant to invest in a fiber laser system, but after using the Muse Fiber Galvo, I am so glad I did. It has exceeded my expectations and has been a valuable asset to my business.
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Alberta R Epd

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Verified Reviewer
| map-marker Las Vegas, Nevada

Very pleased

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Overall I am very pleased with this product so far. My lens did crack, however Fslasers customer service could not have been better. They responded quickly and had a new part shipped out that arrived in less than a week. It is always nice to see a company stand behind their product.
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Lonnie F Zmq

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Verified Reviewer

On the computers and we have a firewall preventing connection to outside websites

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Our school doesn't allow software to be installed on the computers and we have a firewall preventing connection to outside websites. FSL was the only one we could find with a web based software interface without an internet connection. Accepted our PO and smooth transaction.
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Samuel S Wem

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Verified Reviewer

Going to have fun with this!

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Didn't know anything about lasers but needed to replace my old mechanical engraver. Was amazed by the camera demo on the FSL fibers! I just put down a quarter and the camera found it and engraved in under a second. Going to have fun with this!
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Preferred solution: Full refund

David C Kuu

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Verified Reviewer

Had several Chinese lasers

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Had several Chinese lasers and could never get them working. Bought a UV laser from FSL and it changed my business. Engraving all sorts of glass tumblers for my bar right out of the box.
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Agnes Q Dax

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Verified Reviewer
| map-marker Las Vegas, Nevada

Awesome

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I recently purchased the Muse Titan it's awesome. I have used it alot already and it's very easy to use. It is so much easier than I originally thought.Thanks for all the help
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Maria J Rgl

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Verified Reviewer

Very cool machine!

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The laser cutter and engraver is a good product. If people cant use computers they should not be operating this machine. It took me under an hour to set up and start using. Very cool machine!
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Anonymous
map-marker Las Vegas, Nevada

Do not buy anything from Full Spectrum Laser

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If you can avoid these guys please look around at all other options. This company has had bad review from the get go. Mostly in their tech support department. Sales will promise you things like they are adding body count but the waits are greater that 45-60 mins. Long waits and fail to reply via email. We have had an open ticket since Dec 8th and they still have failed to respond. They are continue to push updates and there always seems to be issues with these machines. Do your research people before you waste 5k. Do research, go through Facebook groups such as Full Spectrum Laser Fans. There seems to be some cushioning because a employee Nick Barr seems to squash most of the negative comments. Don't let him fool you. These machines aren't work the money as they are constantly down. Do not buy!
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Reason of review:
Poor customer service

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