FulcrumGallery
FulcrumGallery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FulcrumGallery reviews show a 1.8 star rating based on 3 reviews; consumers report mostly dissatisfied experiences and a 100% unfavorable rating distribution.
Key Takeaways for Future Customers
- Avoid ordering if you value consistent product quality; many mention blurry prints and cheap frames.
- Watch billing and refund practices; customers report unauthorized charges and delayed refunds.
- Prepare for difficult customer service and possible return shipping costs.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing and unauthorized charges.
- Refunds and shipping credits often disputed or costly.
- Poor product quality, broken frames, and unhelpful customer service.
Positive Feedback
Occasional free replacements were sent, though service tone and results vary.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FulcrumGallery reviews show a 1.8 star rating based on 3 reviews; consumers report mostly dissatisfied experiences and a 100% unfavorable rating distribution.
Key Takeaways for Future Customers
- Avoid ordering if you value consistent product quality; many mention blurry prints and cheap frames.
- Watch billing and refund practices; customers report unauthorized charges and delayed refunds.
- Prepare for difficult customer service and possible return shipping costs.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing and unauthorized charges.
- Refunds and shipping credits often disputed or costly.
- Poor product quality, broken frames, and unhelpful customer service.
Positive Feedback
Occasional free replacements were sent, though service tone and results vary.
Turn one complaint into a collective action
Rye, New York
They fraudulently stole money from my bank account
- - Unauthorized withdrawal from my checking account.
- - Bank believes the debit card number was stolen, even though I had the card in possession.
I received a bank statement that money was taken out of my checking account that I did not authorize. I called my bank and they said that someone must have stolen my debit card number even though I had the card in my possession.
Clearly a terrible company. Never ever buy anything from them.
User's recommendation: DO NOT BUY ANYTHING FROM THESE THIEVES
Horrible Quality
- - The canvas print was blurry.
- - Return policy kept $40 shipping; charged $69 to return.
- - Fulcrum Gallery is lower quality than Hobby Lobby and Kirklands.
I ordered Christmas print on canvas and the quality was horrible. It was blurry, just a picture of a print transferred to canvas.
When I contacted them about returning it, they advised they would retain $40 for shipping it to me and I had to pay shipping cost to return it to them which cost me $69.
I returned it mainly to prove to them that I am not keeping something of less than Dollar store quality due to shipping cost. Do not order from them.
Hobby Lobby and Kirklands have much better quality than Fulcrum Gallery.
- Return shipping
Preferred solution: Full refund
User's recommendation: Do not order from Fulcrum Gallery
Shoddy Products
Advertise as glass and metal frames. You get a cheap plastic frame with an acrylic cover.
Customer service hangs up on you if you dare point out the flaws in their product. Buyer beware.
Preferred solution: Apology
User's recommendation: Do NOT buy from them. You can get nicer quality art elsewhere.
Spring Valley, New York
Review in Auctions and Internet Stores category from Spring Valley, New York
- - They charge the card at order, delay action until you contact them, claim the item is discontinued and will refund, and customer service is scripted.
Buyer beware!!! This company conducted illegal business twice with me!!
First time I thought was an oversight but second time??? It's their practice to take an order, charge the customer's credit card, do nothing with the order until the customer contacts them. Then they say the item is discontinued and they'll issue a refund. It is illegal to charge a customer until an item is shipped.
This company is floating other people's money.
When you ask customer service for info, you get very scripted responses. Buyer beware!!!
Every shipment had a broken frame
- - Two shipments had broken frames; replacements were free.
- - Customer service was unhelpful; they blamed me for choosing the cheapest frame.
this place is the worst. the first shipment they sent had a broken frame.
they were nice enough to replace it free of charge, though the customer service reps definitely were not cordial or accommodating, they just offered this since it just seemed to be the 'rule' for broken frames. the second time i received another broken frame they essentially blamed me for ordering the cheapest frame, implying it was somehow my fault it was cracked. they offered to again send a new one with a 'better' frame free of charge (saving me a whopping $7). however the 'better' frame was just thicker, and when i asked if it was a better material (as opposed to just being thicker), such that it wouldn't break in shipping, they danced around my question.
again, the customer service really had barely any interest in helping and sounded like they couldn't care less.
when i decided to cancel my whole order they did nothing to try to further fix the problem or keep me as a customer. what i don't get is how they stay in business - that this place does one thing, sell posters & frames; inherent in this is shipping said poster & frame, which is something they seemingly haven't learned how to do.
- Customer service
- Product they sent
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever Received Items
- - Purchased two prints from fulcrumgallery.com on Dec 7, 2013.
- - No shipping or order information was received.
- - A survey arrived on Dec 15, 2013.
I made a purchase of two prints from fulcrumgallery.com on December 7, 2013, but I never received any shipping or order information nor was I ever contacted again by the company until December 15, 2013 when I received a survey asking how I would rate their service. I sent an email to the company asking about my purchase information and I also filed a complaint with PayPal and the FTC.
This is apparently just another scam online company that takes your money and hopes that they never hear from you again. I hope the FTC shuts them down quickly and for good.
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These people are crooks!!!!!