New Reviewer

Shoddy Products

1.0
Advertise as glass and metal frames. You get a cheap plastic frame with an acrylic cover. Customer service hangs up on you if you dare point out the flaws in their product. Buyer beware.

User's recommendation: Do NOT buy from them. You can get nicer quality art elsewhere.

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Comment
Helpful 1 Not helpful 0
ID
#2417931 Review #2417931 is a subjective opinion of poster.
Location
Seneca, South Carolina
Loss
$120
Preferred solution
Apology

Review in Auctions and Internet Stores category from Spring Valley, New York

3.8
Buyer beware!!! This company conducted illegal business twice with me!! First time I thought was an oversight but second time??? It's their practice to take an order, charge the customer's credit card, do nothing with the order until the customer contacts them. Then they say the item is discontinued and they'll issue a refund. It is illegal to charge a customer until an item is shipped. This company is floating other people's money. When you ask customer service for info, you get very scripted responses. Buyer beware!!!
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Helpful 4 Not helpful 0
1 comment
#1983024

These people are crooks!!!!!

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0 0
ID
#846689 Review #846689 is a subjective opinion of poster.
Location
Spring Valley, New York
Reason of review
Order processing issue
New Reviewer

Every shipment had a broken frame

2.5
this place is the worst. the first shipment they sent had a broken frame. they were nice enough to replace it free of charge, though the customer service reps definitely were not cordial or accommodating, they just offered this since it just seemed to be the 'rule' for broken frames. the second time i received another broken frame they essentially blamed me for ordering the cheapest frame, implying it was somehow my fault it was cracked. they offered to again send a new one with a 'better' frame free of charge (saving me a whopping $7). however the 'better' frame was just thicker, and when i asked if it was a better material (as opposed to just being thicker), such that it wouldn't break in shipping, they danced around my question. again, the customer service really had barely any interest in helping and sounded like they couldn't care less. when i decided to cancel my whole order they did nothing to try to further fix the problem or keep me as a customer. what i don't get is how they stay in business - that this place does one thing, sell posters & frames; inherent in this is shipping said poster & frame, which is something they seemingly haven't learned how to do.
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ID
#690476 Review #690476 is a subjective opinion of poster.
Cons
  • Product they sent
  • Customer service
Reason of review
Damaged or defective
Loss
$133
Preferred solution
Let the company propose a solution
New Reviewer

Never Received Items

I made a purchase of two prints from fulcrumgallery.com on December 7, 2013, but I never received any shipping or order information nor was I ever contacted again by the company until December 15, 2013 when I received a survey asking how I would rate their service. I sent an email to the company asking about my purchase information and I also filed a complaint with PayPal and the FTC. This is apparently just another scam online company that takes your money and hopes that they never hear from you again. I hope the FTC shuts them down quickly and for good.
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Comment
Helpful 3 Not helpful 0
ID
#464086 Review #464086 is a subjective opinion of poster.
Loss
$23

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