Anonymous
map-marker Rye, New York

They fraudulently stole money from my bank account

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I received a bank statement that money was taken out of my checking account that I did not authorize. I called my bank and they said that someone must have stolen my debit card number even though I had the card in my possession. Clearly a terrible company. Never ever buy anything from them.
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User's recommendation: DO NOT BUY ANYTHING FROM THESE THIEVES

Lisa C Kof

Horrible Quality

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I ordered Christmas print on canvas and the quality was horrible. It was blurry, just a picture of a print transferred to canvas. When I contacted them about returning it, they advised they would retain $40 for shipping it to me and I had to pay shipping cost to return it to them which cost me $69. I returned it mainly to prove to them that I am not keeping something of less than Dollar store quality due to shipping cost. Do not order from them. Hobby Lobby and Kirklands have much better quality than Fulcrum Gallery.
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Loss:
$109
Cons:
  • Return shipping

Preferred solution: Full refund

User's recommendation: Do not order from Fulcrum Gallery

Angela F Hiz
map-marker Seneca, South Carolina

Shoddy Products

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Advertise as glass and metal frames. You get a cheap plastic frame with an acrylic cover. Customer service hangs up on you if you dare point out the flaws in their product. Buyer beware.
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Loss:
$120

Preferred solution: Apology

User's recommendation: Do NOT buy from them. You can get nicer quality art elsewhere.

Anonymous
map-marker Spring Valley, New York

Review in Auctions and Internet Stores category from Spring Valley, New York

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Buyer beware!!! This company conducted illegal business twice with me!! First time I thought was an oversight but second time??? It's their practice to take an order, charge the customer's credit card, do nothing with the order until the customer contacts them. Then they say the item is discontinued and they'll issue a refund. It is illegal to charge a customer until an item is shipped. This company is floating other people's money. When you ask customer service for info, you get very scripted responses. Buyer beware!!!
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Reason of review:
Order processing issue
1 comment
Guest

These people are crooks!!!!!

Madelin Xqu

Every shipment had a broken frame

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this place is the worst. the first shipment they sent had a broken frame. they were nice enough to replace it free of charge, though the customer service reps definitely were not cordial or accommodating, they just offered this since it just seemed to be the 'rule' for broken frames. the second time i received another broken frame they essentially blamed me for ordering the cheapest frame, implying it was somehow my fault it was cracked. they offered to again send a new one with a 'better' frame free of charge (saving me a whopping $7). however the 'better' frame was just thicker, and when i asked if it was a better material (as opposed to just being thicker), such that it wouldn't break in shipping, they danced around my question. again, the customer service really had barely any interest in helping and sounded like they couldn't care less. when i decided to cancel my whole order they did nothing to try to further fix the problem or keep me as a customer. what i don't get is how they stay in business - that this place does one thing, sell posters & frames; inherent in this is shipping said poster & frame, which is something they seemingly haven't learned how to do.
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Loss:
$133
Cons:
  • Product they sent
  • Customer service
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Shatika Oxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never Received Items

I made a purchase of two prints from fulcrumgallery.com on December 7, 2013, but I never received any shipping or order information nor was I ever contacted again by the company until December 15, 2013 when I received a survey asking how I would rate their service. I sent an email to the company asking about my purchase information and I also filed a complaint with PayPal and the FTC. This is apparently just another scam online company that takes your money and hopes that they never hear from you again. I hope the FTC shuts them down quickly and for good.
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Loss:
$23

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