New Reviewer

The worse experience ever

I applied for credit on line for fuccillo kia in Clay ny. I was told when they called me i had excellent credit which gave me false. hope. I fell in love with a sportage. When i was there my sale guy was Allen . He very nice. But me and Allen were talking about the car i loved the fiance manager was in the area were customers sit yelling at a employee because he called him out on something and the employee wanted to go home and the fiance guy was yelling at him and told him if he goes home dont come back. Then the used car manager got involved and they yelled back and forth at each other. There was almost a fist fight. We tried to ignore it but then it went into personal phone calls on speaker and swearing among the staff that wasnt even working at the time. Working as leadership at St. Joseph hospital i thought boy law suites waiting to happen here soon. So i was quoted with 500 down of payment of 600. I was okay with that cause i owed a lot on my car i was trading in. Then i sat there for hours with noone to let me know what was going on. So i left. I called later and was told i needed $2400 down after disputing it i agreed on it with a payment in the low 500..i was okay with it. I talked to the fiance manager that was rude as heck and very unproffesional. When i got there i was told my payment would be $20 less than $600 still.with the $2400 down. I was told over the phone the lower $500 was going to be .y payment. I figure with the payment 20 lower that the original quote some one was making out on this deal. The sales manage was so rude. I dont know how the company didnt bankrupt from his actions alone. I had fair credit and i had the down payment and i still walked out of there without a car. I have purchased fuccillo cars for the last 15 yrs. I will never own a fuccillo car again. I will save and save and then buy something worth the trade In a yr. Every car i ahave purchased from any of the fuccillo cars dealers has alway had some sort of a issues. Between staff or cars. I am not dropping this issue. I intend to spread the word of how i was treated by fuccillo kias fiance manager. I dont know how he is in the public eye is beyond me. Hes a *** a chip on his shoulders
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ID
#1637501 Review #1637501 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Price reduction

Email I sent to the GM at Fuccillo Kia of Clay NY with NO response

Email I sent to the GM at  Fuccillo Kia of Clay  NY with NO response
Email I sent to the GM at  Fuccillo Kia of Clay  NY with NO response
Email I sent to the GM at  Fuccillo Kia of Clay  NY with NO response
I waited until the holidays were over before contacting you about a situation I sincerely hope you were not aware of. I had our KIA Amanti in for service 10/1/2015. Josh told me I needed front struts which would cost $553. I told him I would think about it. a couple weeks later I made an appointment for the struts. When I came in I was told the parts department forgot to order them. I left a little upset and Josh called the next day and said they would knock off $50, so I made another appointment for 11/16/2015. This time Josh told me the bolts were frozen and I would need new sway bars, control arms, etc. The cost would be a little over $2000. I declined the work. On 12/16/2015 I took the car to a local Chevy dealer for a second opinion. Attached is the invoice in which they state NOTHING is wrong with the suspension. I wonder how many people have been ripped off by your service department. Needless to say, I will not be coming to Kia of Clay anymore.
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ID
#768237 Review #768237 is a subjective opinion of poster.
Location
Auburn, New York
Cons
  • Being lied to
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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Fuccillo Kia Of Clay's' dealership takes The User's privacy seriously and is committed to safeguarding The Client's privacy online. Because www.fuccillokiaclay.com do gather certain types of information from visitors to Fuccillo Kia Of Clay's' sites, Website have developed a privacy statement to help The Client of Fuccillo Kia Of Clay understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information The Company gather, how it is used, and how The User can gain access to and edit any data that www.fuccillokiaclay.com has collected about The Client at any time. Company's dealership respects the privacy of individuals who visit Fuccillo Kia Of Clay's' Web sites, send www.fuccillokiaclay.com e-mail, or participate in features/services Fuccillo Kia Of Clay offer online. Company's dealership maintains a strict "no-spam" policy. Subscribers to Company's e-mail services (or any other feature/service found on Fuccillo Kia Of Clay's' Web site) will not receive unsolicited e-mail messages from Fuccillo Kia Of Clay
To read more: https://www.fuccillokiaclay.com/privacy.htm
Related Companies

Fuccillo Automotive Group, Fuccillo Kia Of Cape Coral, Fuccillo Kia Of Port Charlotte, Fuccillo Kia Of Wesley Chapel, Fuccillo Kia of Schenectady

Summary

Fuccillo Kia of Clay is a car dealership which specializes in sales of new and pre-owned Kia vehicles. The company was founded in June 2009. The headquarters is based in Liverpool, New York, United States. Fuccillo Kia of Clay offers the models with trucks, SUVs, hybrids, crossovers and minivans body style. The company finance department helps to fill out an application form and get a car loan. There is an online tool to calculate loan amount, payment period, and interest rate. Fuccillo Kia of Clay provides inspection, maintenance, repair, and upgrade services. Customers can order OEM parts and accessories for most Kia models. They can also schedule a test drive. It is possible to get an appraisal value on personal vehicle. The company accepts all major credit cards.

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