Fuccillo Ford of Nelliston Reviews
1 TOTAL REVIEW
Horrible customer service
I came into the Ford store in Nelliston July 13th with the interest in trading in my car towards a new used vehicle. I did not have my vehicle with me at the time and was told Id be given $2500 for my car asked what I put as a down payment and I agreed to put down $1200 towards the new vehicle with a payment of $312 and was told it would be sent to a bank for approval. I understood that was the process. The next day I called and was told it was being worked on but nothing definite yet which was fine. The next day I stopped in and was told banks wont deal on the vehicle I wanted because of the mileage and the amount that would be rolled over from my current vehicle. Thats fine, I can understand that. I was given two different types of vehicles to consider, an Escape and an Equinox and I decided on a 2017 Equinox. I informed them of my decision and I was told they would submit it that way. I called a day or two later and texted with people who informed me that there was still no decision made and I just needed to be patient. Saturday comes and I go back and speak to another person who checks and tells me he cant find anything out but he would have the person I dealt with call me or he would call me personally. The call never came, I texted with someone on Sunday and was told someone from the finance department would be getting in contact with me, no one ever called. It is now July 25th and I still have not received word as to what happened with my credit application, my credit report shows a hard inquiry bringing it down but still no one had the decency to call me and tell me anything about my finance application. I do not understand how from the beginning there was no communication in regards to my application. Its been 10 days of silence from the dealership and I do not feel that is right.
Fuccillo Ford Of Nelliston Customer Care
Companies Similar to Fuccillo Ford of Nelliston
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Fuccillo Ford of Nelliston