Fu Nicha Reviews
3.2K CLAIMED LOSSES
4 TOTAL REVIEWS
*** Nicha Faux Leather And Chrome Chairs Review from London, England
We bought 6 Fu-nicha "z" chairs in faux leather and a glass dining table for over £800. Within 11 months the "faux" leather covers have ripped and worn through. The company claim not to have a record of us as clients despite giving them the delivery address. Terrible service on the phone and no answer to our email. Looking at the other complaints, they don't offer replacements or covers even.
Reason of review
They did not honour there 12 month warranty
i bought 8 chairs and a large glass dining table and a hall glass table from fu-nicha,after 10 months the hall table ( console table) the glass top came detached from the legs there was no broken glass it was though it was never really been treated properly as it just came unstuck! once it was assembled we never moved it just dusted the top, but when i called them thgey asked for photos to be emailed which i did, and the came back and just said it had been moved incorrectly and thats why it became detached not there problem and was not covered by warranty,they were just not interested. i was told by a retailer that as it was clear from the photos it had never been attached properly it was the maufacturers fault,but they just were not interested,there after service was rubish just like that particular bit of furniture,the table and chairs were perfect no problems whatso ever,it was just a faulty console table which they were not interested in replacing
Great Fu-Nicha Products & Service
Hi there, I am a frequent user of pissecconsumer.com and check here before I go with a company, I have to say that I have had my fair share of bad companies!! But I have to say I have found a little gem, and thought that I would share it with the rest of Pissedconsumer's users as I wish somebody had told me about it sooner, before I used all those bad companies. Its very well us complaining but we need to share our 'gems' too! I purchased a glass dining table and chairs from fu-nicha, communication was great, I was given a choice of delivery dates they phoned me up the day before to check it was okay to deliver the following day. The goods were perfect, great quality, looks fantastic - my friends keep asking where I got the table!- I am really pleased I found them and will deffinatley be using them again. I was really impressed by the great customer service, and I've found I'm not the only one! I suggested fu-nicha to 3 or my friends and some family members and all have had the same experience - a great one. This is deffinatly one to use guys, they are awesome - hope this helps all you pissedconumer users searching for a good furniture company! I know it helped me! Roger B.
Avoid buying anything from *** Nicha"
Without doubt the worse customer service experience I have ever had. Spent Â£2000 buying bedroom furniture, not only did it arrive 2 days later than promised (inconvenience of having to take days off work) but I was not kept informed of this either. When the furniture arrived the people assembling it hardly spoke any English. I dont have anything against this but they couldnt understand where in the room I wanted it assembled & the layout. They assembled it in the wrong place which meant I was unable to move the items due to them being so heavy. Bed was king size but mattress was double which meant it didnt fit properly. A few bits of furniture were broken. When I confronted the shop keeper besides being rude he threatened me that he "knows where I live" & will "sort me out" simply because I complained in a polite but firm manner. This didnt mean replacing the mattress with a proper sized one but more like I'm gonna come & get you. It felt I was dealing with a thug rather than a shop retailer. Cause I complained he took it personally & promised not to rectify the problems that had occurred due to his furniture not being of satisfactory quality. I can only say stay away from this retailer at all costs unless you enjoy being ripped of with bad quality goods & service.
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