Travel Agencies Expert Talks
FTI TOURISTIK GERMANY
I booked a trip a couple of weeks ago with this company to Milan. I spoke to an agent today who could not even find the reservation and explained the following. The booking was made by my friend as I do not speak German for me and I cancelled it some days ago as my circumstances changed.They keep sending her a bill requesting payment of a cancellation fee-I am not too sure why she is receiving it since the trip was for ME.I would point out since the reservation agent kept bringing the subject up:- 1)There was no mention of a cancellation fee when the trip was booked -and I am assuming they should have mentioned that fact!!!!!!!!!2) nothing was signed by me.E mail address was useless-did not work,waited on phone for 20 mins-NO RESOLUTION!!!!! FTI TOURISTIK sucks!!!
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