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Frost's Personal and business banking customers Doc and Sheryl Lowe of Austin with 30 year home overlooking Barton Creek and child # 8 graduating from St. Edwards U. Applied for $100,000 from home equity exceeding $250,000 for #8's business equity start-up. "Great; no...
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Horrible customer service- called about new acct info. Ray Cook - Northgate location answer the phone and very horrible non professional customer service. He also did not know who the Regional Manager when asked for information due to so rude. I would not open an acct...
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I liked
  • Very bad customer service
I didn't like
  • Banker- ray cook horrible customer service provided
#905702
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Well this is a long one, however maybe it will prevent anyone else from having it happen to. Last month i had made 2 purchases from a company overseas. Yes my first mistake. However, this past week i am looking my account over and i see appx 17 charges from different...
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1.5
I didn't like
  • Pretty much everything
#841611
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Absolutely horrendous business practice and customer service. Taking money from my account on multiple occasions when I had called to discuss the situation more than 4 times even with an onsite manager. Took them 43 days to issue a debit card. Don't ever trust your...
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Anonymous

Dan Worst bank and it is so sad that they are from my home town of San Antonio. They only make exceptions for the wealthy and BANK off of everyone else. Even though I receive a di...

Used to work for Frost years ago and they are a great company to work for. They work hard everyday to find new ways to offer better customer service to spoiled customers who seem to want everything handed to them on a silver platter but nothing is ever good enough....
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Anonymous

flagg Frost Bank employees have always treated me with total respect and kindness. I switched from one of those big banks a few years ago and I haven't looked back. Texans treatin...

We can write all the complaints we want. They don't care. Customer service is aweful. My account has been compromised twice. Its been almost a month no new cards. When you call they have no clue what's going on and literally their awnswer is "I don't know". How do you...
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Anonymous

Anonymous it's not always easy to find out what happened,

I'm very sad to find out that I'm still just a number at my Bank after being a very loyal Customer for over 24 Years. I got declined a second time for a low interest Equity Loan which was offered to me by Frost. It is very hard for a single woman in this Country to...
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I went to them to open an account after we moved here. The lady ran my credit info and said I was under investigation for "check fraud". I asked if she copied the info I gave her correctly. She then said she was going to call the Police. Yes- "she was calling the...
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Review about Frost Bank Account from San Antonio, Texas
It appears Frost Bank closed our account because we are an immigrant family. On Thursday, we received a letter stating the following: Dear , The mission of Frost is to establish long-term, mutually beneficial relationships with customers. Unfortunately, there are...
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Anonymous

Anonymous I don't understand why anyone utilizes banks for any account, other than possibly credit cards or auto loans, when there are so many credit union choices available. Banks hav...

1.0
I liked
  • Clerks
I didn't like
  • Management
#694843
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Contact Frost Bank

Headquarters Address:
Frost
P.O. Box 1600
San Antonio, Texas 78296
Phone:
(800) 513-7678
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Companies similar to Frost Bank

I have a merchant dispute with a store in San Antonio that I did business with. Took all my info to Frost Bank and was told I would know by 39 days, then it was 45 days, now it's 90 to 120 days. This bank is horrible when it comes to protecting their cardholders. They...
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Anonymous

Anonymous What I have found out about Frost is that when you owe them money they know every detail, times down to the second and amounts down to the penny. When they owe you money, all ...