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Frost's Personal and business banking customers Doc and Sheryl Lowe of Austin with 30 year home overlooking Barton Creek and child # 8 graduating from St. Edwards U. Applied for $100,000 from home equity exceeding $250,000 for #8's business equity start-up. "Great; no...
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#937323
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Horrible customer service- called about new acct info. Ray Cook - Northgate location answer the phone and very horrible non professional customer service. He also did not know who the Regional Manager when asked for information due to so rude. I would not open an acct...
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#905702
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Well this is a long one, however maybe it will prevent anyone else from having it happen to. Last month i had made 2 purchases from a company overseas. Yes my first mistake. However, this past week i am looking my account over and i see appx 17 charges from different...
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1.5
#841611
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Frost Bank - Understaffed

Frost Bank
#1055420
2.0
On Fridays during lunch time, the location on Park Dr, Planio, Tx, only has one drive through lane open and one teller inside. I was told it was because people were in training. Why is this compensated by the manager who KNEW these people would be in training leaving the bank understaffed and angry customers waiting around.
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Frost Bank - Do not take care of people

Frost Bank
#1055268
1.0
I have been with frost 20-plus years I am leaving them going to somebody else because they ignore their customers push their customers away do not try to help and therefore I don't think they need your customers they lie they cheat
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Frost Bank - Vangie Leal at Frost is discriminating due to age

Frost Bank
#1053080
1.0
I've banked with Frost for over 50 years and recently encountered more problems there than I can count on both hands. I am being forced to provide Vangie Leal a competency report by a doctor. I find it very intresting that all of my neurologist state I am normal although at 79 forget where I leave my keys.
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Frost Bank Customer Care Review

Frost Bank
#1039731
1.0
Worst bankers ever. They treat you like ***. The tellers of course are nice but the overdraft and bankers are horrible they do not want to help you. And it's always your fault if you get an overdraft charge so they treat you like ***
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Absolutely horrendous business practice and customer service. Taking money from my account on multiple occasions when I had called to discuss the situation more than 4 times even with an onsite manager. Took them 43 days to issue a debit card. Don't ever trust your...
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Anonymous
Dan

Worst bank and it is so sad that they are from my home town of San Antonio. They only make exceptions for the wealthy and BANK off of everyone else. Even though I receive a di...

1.0
#840182
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Used to work for Frost years ago and they are a great company to work for. They work hard everyday to find new ways to offer better customer service to spoiled customers who seem to want everything handed to them on a silver platter but nothing is ever good enough....
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Anonymous
flagg

Frost Bank employees have always treated me with total respect and kindness. I switched from one of those big banks a few years ago and I haven't looked back. Texans treatin...

#767917
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We can write all the complaints we want. They don't care. Customer service is aweful. My account has been compromised twice. Its been almost a month no new cards. When you call they have no clue what's going on and literally their awnswer is "I don't know". How do you...
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Anonymous
Anonymous

it's not always easy to find out what happened,

2.0
#724891
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I'm very sad to find out that I'm still just a number at my Bank after being a very loyal Customer for over 24 Years. I got declined a second time for a low interest Equity Loan which was offered to me by Frost. It is very hard for a single woman in this Country to...
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#715933
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I went to them to open an account after we moved here. The lady ran my credit info and said I was under investigation for "check fraud". I asked if she copied the info I gave her correctly. She then said she was going to call the Police. Yes- "she was calling the...
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#707048
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Review about Frost Bank Account from San Antonio, Texas
It appears Frost Bank closed our account because we are an immigrant family. On Thursday, we received a letter stating the following: Dear , The mission of Frost is to establish long-term, mutually beneficial relationships with customers. Unfortunately, there are...
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Anonymous
Anonymous

I don't understand why anyone utilizes banks for any account, other than possibly credit cards or auto loans, when there are so many credit union choices available. Banks hav...

1.0
I liked
  • Clerks
I didn't like
  • Management
#694843
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I have a merchant dispute with a store in San Antonio that I did business with. Took all my info to Frost Bank and was told I would know by 39 days, then it was 45 days, now it's 90 to 120 days. This bank is horrible when it comes to protecting their cardholders. They...
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Anonymous
Anonymous

What I have found out about Frost is that when you owe them money they know every detail, times down to the second and amounts down to the penny. When they owe you money, all ...

2.5
#663545
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