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4.2 Based on 33 reviews
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  • Customers like
    • Cellular connection 2
    • Easy to set up 1
    • easy to set up 1
  • Customers don't like
    • Customer service 4
    • Bait-and-switch tactics 4
    • Contract 3
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I just very recently purchased a home security system and monitoring from Frontpoint. Things at first did not get off on the right foot, and admittedly I still feel a little chapped because of the "service" I got at my old company. To make a long story short, never had I been treated so rudely, dismissively and disrespectfully by a company I pay to perform a service as with that company. Frontpoint has been completely opposite in that regard.... Read more

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Do not sign on with this company!! Very deceptive! I am now stuck with a 3 year contract. I signed on for the front door system, which allows you to see who is at your front door. I have a very old home and was told the set up would be simple. NOT TRUE! It takes at least two people to run up and down stairs, to disconnect/reconnect/disconnect when it doesn't work and repeat. You have to end up hiring someone and then connecting to Front point... Read more

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I paid for my new system and the rep told me it was to be delivered the next day. It didn't arrive. I called the company and asked about it and the rep said it would arrive today. It still did not show up. I emailed them asking for a refund and cancellation. If I can't trust a company to be truthful on this matter then I can't trust them period. Now they won't respond to my email. If this is how they do business, I don't want their service. Read more

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What ever you do don't get service through this company because they sell you equipment that defective and call fire department on false calls and charge you for it

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System is like all the others but their staff isn't very good. Had a false alarm and the person who called knew almost nothing, just very poor response. I have to do all the troubleshooting. Does not respond to communications promptly. This is one of those companies that think good customer service is talking nicely, when they really don't have many answers. Lip service you can get from anyone - good technical knowledge is in short supply at... Read more

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I have been with the company for over three years now. I am well passed my contract expiration, however today I called to cancel my services and was told that I have to give 30 days notice, and will be charged for the 30 days while waiting to cancel. This is absolutely absurd, they are forcing me to pay another month of service, just to cancel. I will be involving a lawyer, if they do not allow me to stop service immediately. Read more

Was this review helpful? 1 1

I want to first say front point has exceptional employees as far as trying to help the best they can but this is the worst service yet and a money pit as well. The contract length is ridiculous and if you think about it. The contract wouldnt need to be 3 or how ever many years it is if it was quality service. During my first thirty days I called to cancel my service and one of the agents begged me to give it a chance and even emailed me after.... Read more

Was this review helpful? 2 2

They are still billing me after cancelling months ago. And calling them is pressure sales. Am tired of repeating myself and don't have time to keep calling this company. They won't let you cancel

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I WAS using FrontPoint Home Security to protect my home. Previously, I was with ADT. Well, a young man was sitting on the steps of my home in October 2011 and explained that he had an amazing wireless security system. He explained that since ADT was not wireless a theft could cut the wires FROM the outside of my home and still breakin. Well, I thought this was a great idea, UNTIL this happened. I purchased the FrontPoint Home Security... Read more

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This company is a scam. I've had Frontpoint for about 2 years now. Not very happy with the fact that the system goes off-line for no apparent reason. Not happy either with the cheap door sensors that are glued to the door facing and constantly require fussing with - they come unglued, get in the way of the door shutting and have to be re-adjusted constantly. Then try to cancel the service. I was told on the phone at the outset that there... Read more

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