Frontier Utilities Reviews
Frontier Utilities Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frontier Utilities 1.7 star rating based on 2 customer reviews. Consumers are mostly dissatisfied and overall sentiment is negative.
Key Takeaways for Future Customers
- Frontier Utilities reviews note the cheapest rates on electricity.
- Expect limited live support and automated systems that loop; plan for long hold times.
- Check exchange, refund and cancellation policies before subscribing.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and incorrect statements.
- Account cancellations in error and lack of contact information.
- Extremely poor customer service with hours on hold and no live agent.
Positive Feedback
Reviewers cite the cheapest electricity rates; overall price level reported as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frontier Utilities 1.7 star rating based on 2 customer reviews. Consumers are mostly dissatisfied and overall sentiment is negative.
Key Takeaways for Future Customers
- Frontier Utilities reviews note the cheapest rates on electricity.
- Expect limited live support and automated systems that loop; plan for long hold times.
- Check exchange, refund and cancellation policies before subscribing.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and incorrect statements.
- Account cancellations in error and lack of contact information.
- Extremely poor customer service with hours on hold and no live agent.
Positive Feedback
Reviewers cite the cheapest electricity rates; overall price level reported as medium.
San Antonio, Texas
Terrible customer service
- - I am frustrated setting up a new service.
- - I provided all required documentation.
- - The sales/marketing number goes to an automated system.
I am beyond frustrated! I am trying to establish new service since yesterday.
I have provided all necessary documentation requested. The phone number I was given to call sales and marketing only leads me to an automated system!
User's recommendation: Go with another company that has human sales support that you can actually talk to! Automated system continually takes you back to main menu. It’s a vicious cycle!
League City, Texas
Disgusting long waits and never able to speak to a live customer service agent.
- - I terminated service and was told the contract ended with final payment.
- - Online access closed after termination; I had to provide a contact number.
What did not happen is what happened. I stopped using their service and they sent me a confirmation the contract was stopped and gave me a final payment info .
Then I recieved a statement for the next month.
I can not use my account online because it was closed by Frontier when I terminated the service.
I had to go online and they kept asking for a # they could reach me at. I gave them my cell because Frontier took the land number off when they terminated my land line with them, It has been a nightmare.
User's recommendation: DO NOT USE FRONTIER FOR ANYTHING UNLESS YOU LIKE HOURS ON THE PHONE TRANSFERRED FROM CANNED QUESTIONS THAT NO LIVE PERSON EVER GETS CALLED TO THE PHONE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount canceled in error
- - I was on hold for 35 minutes.
- - I was shuffled between staff.
- - I have two accounts at two Angleton TX addresses.
- - Account shows closed; I fear power could be shut off.
I stayed on hold for 35 minutes attempting to get a problem resolved that is on your end. I spoke with different people transferring me to other people, all claiming that the problem wasn't their department.
Every time I had to explain the problem all over again. I have 2 accounts at 2 different houses. Something address Angleton, Texas 77515 and other address Angleton, Texas. My plan at the something address came up for renewal at the beginning of this month.
I found a comparable plan with your company and signed up for it. Now the account shows closed on the website, and I am afraid that my power is going to get shut off. I need this fixed immediately!!
If my power gets shut off, I will file a formal complaint with the Public Utility Commission of Texas and seek damages. This is ridiculous.
- Cheapest rates on electricity
- Extremely poor customer service
- Lack of contact information
- Waiting on hold for hours
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