Gary G Svq

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Verified Reviewer
| map-marker Angleton, Texas

Account canceled in error

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I stayed on hold for 35 minutes attempting to get a problem resolved that is on your end. I spoke with different people transferring me to other people, all claiming that the problem wasn't their department.

Every time I had to explain the problem all over again. I have 2 accounts at 2 different houses. Something address Angleton, Texas 77515 and other address Angleton, Texas. My plan at the something address came up for renewal at the beginning of this month.

I found a comparable plan with your company and signed up for it. Now the account shows closed on the website, and I am afraid that my power is going to get shut off. I need this fixed immediately!!

If my power gets shut off, I will file a formal complaint with the Public Utility Commission of Texas and seek damages. This is ridiculous.

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Pros:
  • Cheapest rates on electricity
Cons:
  • Extremely poor customer service
  • Waiting on hold for hours
  • Lack of contact information

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