I have been a loyal customer of this dealership. Since 2001, our family has bought 10 vehicles from the same sales rep. I am astonished at how I am being treated with a quality problem on my 2003 Honda Civic Hybrid. This dealership has been excellent in dealing with the many past warranty issues, (though the inconvenience has been frustrating) but this one is unbelievable. I have recommended this dealership to many friends and relatives in the past, but I would STRONGLY RECOMMEND AVOIDING this dealership given my recent problems. The SRS (Supplemental Restraint System) warning light came on my dashboard. This is a known design/quality defect. Honda provided extended warranty coverage for this item for 150,000 miles/10 years. I took the car in for service on 7/16/2013, 3 months and 5 days beyond 10 years. Given the mileage of the vehicle and the fact that the car was just beyond warranty, I expected that it would be fixed as a warranty item. Instead I was billed $65.14 for reading a code from the diagnostic log. This was a required check by Honda because it could have been a seat belt sensor issue which would have been covered for no charge. Since this error code (15-3 ODS Unit Failure) appears typically after several sensor errors, it is probable that the errors were occurring even during the extended warranty period. I also asked for a complete listing of the diagnostic codes since I paid for it, but I was refused and told it wasn't available. The dealership, Frontier Honda of Longmont, Colorado and Honda Corporation were unwilling to perform any service without me paying for it. The estimate for the additional work was $403.40 plus tax. I was the Hardware Product Manager for a Fortune 100 corporation for 25 years. I find it inconceivable that Honda would sacrifice their reputation, customer good will, and potential future liability exposure over this item. I would strongly encourage a mandatory recall of all affected vehicles given the approach Honda is taking.