Failure to honor warranty

I have been a loyal customer of this dealership. Since 2001, our family has bought 10 vehicles from the same sales rep. I am astonished at how I am being treated with a quality problem on my 2003 Honda Civic Hybrid. This dealership has been excellent in dealing with the many past warranty issues, (though the inconvenience has been frustrating) but this one is unbelievable. I have recommended this dealership to many friends and relatives in the past, but I would STRONGLY RECOMMEND AVOIDING this dealership given my recent problems. The SRS (Supplemental Restraint System) warning light came on my dashboard. This is a known design/quality defect. Honda provided extended warranty coverage for this item for 150,000 miles/10 years. I took the car in for service on 7/16/2013, 3 months and 5 days beyond 10 years. Given the mileage of the vehicle and the fact that the car was just beyond warranty, I expected that it would be fixed as a warranty item. Instead I was billed $65.14 for reading a code from the diagnostic log. This was a required check by Honda because it could have been a seat belt sensor issue which would have been covered for no charge. Since this error code (15-3 ODS Unit Failure) appears typically after several sensor errors, it is probable that the errors were occurring even during the extended warranty period. I also asked for a complete listing of the diagnostic codes since I paid for it, but I was refused and told it wasn't available. The dealership, Frontier Honda of Longmont, Colorado and Honda Corporation were unwilling to perform any service without me paying for it. The estimate for the additional work was $403.40 plus tax. I was the Hardware Product Manager for a Fortune 100 corporation for 25 years. I find it inconceivable that Honda would sacrifice their reputation, customer good will, and potential future liability exposure over this item. I would strongly encourage a mandatory recall of all affected vehicles given the approach Honda is taking.
View full review
#439136 Review #439136 is a subjective opinion of poster.
Highlands Ranch, Colorado

Frontier Honda sells junk warranties and alters contracts

In October of 2008 I purchased a brand new 2008 Honda Element off of the show room floor. The sticker price on the vehicle was written at $17,100 and I accepted the price and wanted delivery the same day. The owner of the company offered me a manufacturers extended warranty on the car and charged me more than 1200 dollars for the 7 year / 100,000 mile warranty and added the price to my final financed contract price. After 8000 miles, 4 months of city driving and light use, my tires were completely worn out. When I called to ask if they would be kind enough to replace the obviously sub standard tires on my vehicle they refused. Now in 2012 I have discovered that the Air Conditioning Compressor has failed on my car. It is agreed that this is covered by my extended warranty so I submitted a claim for the part to be replaced so I can use my vehicle. The warranty I was sold turns out to be underwritten by a completely disreputable company named First Extended Warranty Corporation. I call the warranty office to learn that my part is covered, I need to take my vehicle to a service center and have the service center call into this warranty company with the specific information and they will approve the repairs. As it turns out, the warranty company receives the quote from the very respectable service repair shop and a quote for the repairs. As they are going over the breakdown for the parts my service representative is told that his quoted prices are not correct. The quoted price for the AC Compressor is too low. He is told he must change the price from his quoted price of $528.86 to their specific price of $608.22. After complying with their mandatory price change, the price for the drier desiccant which must be replaced is said to be too high. He is told he must change his price from the $75.67 price that he has quoted to their price of $52.27. So finally a price deal is worked out and my service representative is told that he can go ahead and submit his repair estimate order and he will receive a call back with final approval right away. 4 hours later I receive a call from my service representative saying that he still had not received the call from first extended warranty corporation. I called the warranty corp to learn that the contract has not yet been approved. I am assured that this contract will be expedited. Finally the call comes back from the warranty company and we are told that they will not accept the repair order since the price is too high. The warranty company has done some research and determined that they are able to purchase the compressor and the desiccant BOTH together for a total of 380 dollars. They assure me that both of these parts are Original Equipment Manufacturer parts and that they are warranted for 12 months or 12000 miles. All of this is due to this irresponsible and rude Honda dealership in Longmont Colorado called Frontier Honda. They misrepresented the price on my brand new Element (sticker said 17100, signed contract price was changed to 1859.99) Gave me the Element at brand new price with used / poor tires on it and refused to replace the tires when they blew out after 4 months of normal city driving. Sold me a top dollar warranty, representing it as a manufacturers extended warranty and I learn it is a cut rate private company warranty with dirty business tactics. Jeff LA Brec Owner Jerry Brassfield President Have ripped me off and altered contracts and misrepresented their products. I recommend people stay away from this dealership at all costs.
View full review
#317912 Review #317912 is a subjective opinion of poster.
Woodstock, Georgia

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article