Fraud!

Frontier Co-op is dishonest and unresponsive Email sent to Frontier Co-op's email address on August 12, 2020 re Order number 10007**** I am FURIOUS! Because you sent my 1-lb. order of Ceylon cinnamon sticks in a 14" x 12" x 10" box, it cost me $28 to receive my order in Panama. And your "responsible to people and planet" claim? A big lie! The huge box is filled with non-biodegradable packing peanuts for me to dispose of. See attached photos of the box and contents. I live in Panama and my online orders are sent via my package forwarder in Florida, who then sends my orders to me in Panama. Charges are $2.50 per lb. plus 50 cents handling charge per package for a "normal" sized package. But for an over-sized package, they charge not by weight, but by "volume weight" -- i.e. the dimensions of the package. A copy of the $28.00 charge is also attached. In addition, when my package forwarder notified me of receipt of a package that cost $28.00, I did not recognize the tracking number. After a lot of confusion, we figured out that the post office in Florida had put their own tracking number on the package, with no reference to Frontier Co-op's tracking number. If you had sent my 1-lb. order in a normal sized package, shipping weight would have been no more than 2 lbs., for a charge of $5.50. But with a cost of $28.00, you owe me a minimum of $22.50. Please refund to my credit card. What an unnecessary horrible experience this has been with Frontier Co-op! ---------------------------------- August 14, 2020 to Frontier Co-op - I have a serious issue with my order, but no one answers your emails and no one EVER answers your phone! I will do everything I can to publicize what a horrible company you are! ---------------------------- Finally, on Wed, Aug 19, 2020 at 4:13 PM CustomerCare wrote: Dottie, I have submitted the credit. It does take a few days to process here internally with the short staff, and volume of calls/emails we are receiving, and from there can take around 7 business days to reflect on your card. We will process this as soon as possible, and to confirm you will be receiving a credit of $22 back to your card. Please let us know if you have any further questions. Sincerely, Jess Customer Care Frontier Co-op ------------------------------------------ September 13, 2020 to Frontier Coop - Your email was on August 19th, when you said you had submitted credit to my credit card account. I reminded you again on September 5th. Today is September 13th, almost a month later, and I have received no credit from Frontier for costing me $22.50 extra because of your exorbitantly huge shipping box. So you evidently lied. In addition, the cinnamon sticks must be old because they have practically no smell of cinnamon AT ALL. A ripoff at $39.90 for one pound. So in total Frontier Coop has screwed me out of $67.90. Rest assured that I will publicize this Frontier Coop ripoff at every place possible! -------------------------- I would return these obviously old cinnamon sticks, but to return them from Panama would cost me a fortune. I've already been screwed out of too much money by Frontier Co-op as it is. And by the way, there is no way to contact Tony Bedard, Chief Executive Officer, or any of the other executives. When you get screwed by this company, they ultimately refuse to be responsible. And an email to "customer care" most often results in a canned response that accomplishes nothing!
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ID
#2176289 Review #2176289 is a subjective opinion of poster.
Location
Miami, Florida
Service
Frontier Co Op Shipping Service

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