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I had a reservation from Phoenix to Florida on Oct. 3rd 2016-3 hours before my flight the Gov. of Florida called a state of emergency for every county in Florida due to hurricane Matthew- I was not going to risk my life & attempted to cancel my reservation. I called...
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Anonymous

Anonymous The only question is: Did the flight go? If it did, you pay. What is not to understand about NON-REFUNDABLE. It is important to understand the concept of SELF-INSURANCE. W...

I used to be a Summit member and flew Frontier loyally before they changed their business model to ultra low cost carrier. They used to be reliable and friendly. I flew them from SLC to DEN last summer. Frst off, the line to check in was all the way down the corridor...
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Absolutely the worst airline I've ever flown with. From the purchasing of the tickets , all the extra fees for carry on baggage, seat fees, rude employees. Then 5 hr delay no notification until 2 hrs after we arrived at airport for departure to home. Then when arriving...
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louann914

louann914 1st of all I don't want their money. I wanted courtesy of notification of a 5 hr delay before I arrived at airport and was at gate. 2nd of all they damaged my suitcase and had...

Anonymous

Anonymous And you can and will experience the same issues with other airlines.It part of taking public transportation by air.You agreed to the terms and conditions they laid out.you can...

Frontier Airlines Customer Care Review

#976380
2.8
Cancelled my flight and never sent any notification while i was travelling frm Illinois to St. Louis. Now i have to wait until Wednesday to fly home. No vouchers, no hotel. They could give me a refund but the ticket was 66.00. Ive used half of that ticket. But it will not by another ticket.
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Frontier Airlines Flight 327 Review

#950348
I am sitting on frontier flight 327 out of MSP. This is the 3rd straight flight out of MSP which has been late. Right now 20 mins and holding. I have been loyal for years. I AM FREAKING DONE WITH FRONTIER. I will even be cutting up my Frontier card. Worse. When there is an issue just tell us. Dont freaking ignore us. We know ou freak departure time. Assas
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Short Review for November 05, 2016, Other

#949703
1.6
Frontier was my number one Airline until the recent takeover ,when they made their seating smaller got rid of most of their dedicated employees and brought in contract employees.Unfortunately this companys been bought and sold so many times typical greed of corporate America anymore.
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Frontier Airlines Flight 309 Review

#921880
1.5
This airline is awful. Truly awful. Stuck in the taxiway for over 30 minutes as anotherplane is in our gate. Find aother one. DIA is huge! Captain says it will be another 15 minutes while "they upload the luggage to a computer" seriously? Most people have hand luggage, andpay the $30 each way rip off fee. Open the doors and get a bus to us... Get us off this plane!
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It has been 6 days and we still have not received our luggage! We were set to fly from Trenton NJ to Fort Lauderdale Fl on Friday Jan 6th our plane was delayed due to it being over weight - the airline asked for volunteers - we initial decline but when we saw that they...
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Anonymous

Anonymous Lets be fair here a bit. Those unfortunate circumstates you talk about was a shooting that closed the airport down for almost 24 hours. Also although Frontier does not operate...

Frontier airlines LIED about an employee walk off and blamed it on weather. This action stranded my 2 teen children for 8 hours and then put them on a plane with an overly intoxicated man who passed out on the plane and my children said it took 7 minutes to arouse him....
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Anonymous

Anonymous I agree with the person who stated you don't know the circumstances of why kids are flying. Stop being judgmental and see the big picture. Frontier airlines lied to its custom...

Anonymous

Anonymous This is part of the deal when you take public transportation.All different kinds of people fly.dirty smelly people,criminals,drug dealers,people on drugs,people with mental is...

I, too, was trying to fly from Vegas to Cleveland on flight 1116 on Dec 18th at 9:55pm. Delay after delay until the last one was at 4:15am then the texts stopped. No one knew any answers. I then went online and read that the flight was actually cancelled. They couldn't...
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Anonymous

Anonymous No airline will compensate for a weather delay.no hotels.Unless you purchase a ticket with an airline who has partners,if your flight is cancelled you can wait for the next fl...

Anonymous

Anonymous I would fight frontier. I know I am!!

2.7
I liked
  • Affordability
  • Low fares
I didn't like
  • Poor customer service when issues arrive lack of accountability
#987554
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Flight F9 676 from Denver to Orlando yesterday Frontier airlines has lost over 30 peoples luggage! One of which is my sons who is just a kid only just 18 last week first flight ever to visit friends and family. He has no car not alot of money and will be bouncing...
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Anonymous

Anonymous He's 18. He's not a child. How about you let him tell the story himself?

I purchased an airline ticket and selected a seat at $12. The next day , I reviewed the site for the cost of a carry-on bag, which was $56, the morning of my departure. Note that I backed out opting not to select this option. How about while attempting to print my...
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OTo Whom It May Concern, On December 18th at approximately 3 am I boarded flight 509 from LGA to DEN. The flight was originally scheduled for 10:45pm. I had to endure a packed waiting area, a man who vomited very near me and it was not removed for over an hour,...
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Anonymous

Anonymous Crews are trained.they have training in all types of medical emergencies.From what you said they treated you they gave you oxgyen.If they didnt have a gate they didnt have a g...

Anonymous

Anonymous I agree ,if your medical problem is so bad you should take a car or bus then you can stop and get out at any time.All airlines have tarmac delays and all airlines have to wait...

Contact Frontier Airlines

Headquarters Address:
Frontier Airlines, Inc.
Attn: Customer Relations 7001 Tower Road
Denver, CO 80249-7312
Phone:
(800) 265-5505
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Companies similar to Frontier Airlines

Frontier Airlines - Epitome of Incompetence
Frontier Airlines - Epitome of Incompetence
Frontier is the worst functioning business I have ever had an interaction with. I don’t know how they spread so much disappointment and rage and still manage to stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before...
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Anonymous

Anonymous All airlines had delays this day and in prior days.It may have been clear that day but air traffic control has to try and catch up when there is weather and may have to cancel...

Anonymous

Anonymous The whole review becomes irrelevant to me when it contains a blatant lie. The other airlines were NOT functioning fine at Christmas. Every airline had delays due to weather ...

1.2
I didn't like
  • Entire customer experience
  • Misinformation from gate agents
  • Canceled flights
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