Frive UK
Frive UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frive UK has a 1.0 star rating from 4 reviews, 100% unfavorable; Frive UK reviews show consumers mostly dissatisfied with deliveries and support.
Key Takeaways for Future Customers
- Expect issues with cancelling subscriptions and potential unexpected billing.
- Contact response is slow; pursue refunds via the website and document attempts.
- Consider risks of auto-ship and check delivery details closely.
Negative Feedback / Risk Areas
- Repeated customer complaints about money taken without notice and billing errors.
- Poor customer service and slow or no replies to refund requests.
- Delivery problems: wrong dates, missing items, and unsafe doorstep drops.
Positive Feedback
Some reviewers noted good, healthy meals despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frive UK has a 1.0 star rating from 4 reviews, 100% unfavorable; Frive UK reviews show consumers mostly dissatisfied with deliveries and support.
Key Takeaways for Future Customers
- Expect issues with cancelling subscriptions and potential unexpected billing.
- Contact response is slow; pursue refunds via the website and document attempts.
- Consider risks of auto-ship and check delivery details closely.
Negative Feedback / Risk Areas
- Repeated customer complaints about money taken without notice and billing errors.
- Poor customer service and slow or no replies to refund requests.
- Delivery problems: wrong dates, missing items, and unsafe doorstep drops.
Positive Feedback
Some reviewers noted good, healthy meals despite service issues.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southend-On-Sea, Southend-On-Sea
Delivered meal eventough it was vancelled
I left a message. Still waiting for a reply.
We communicated by WhatsApp to pause delivery until Sept 2026. Food is scheduled to be delivered, and money is taken out of our account on the 29th of last month!
- Healthy meal
- Having more option
User's recommendation: Cancel or pause via your website and not through any other measure.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney gone out
- - Subscription can't be canceled, causing an overdraft.
- - Delivery left on doorstep; smoothies disappointing; £150 charged; seeking refund; may sue.
The food was good but not the customer service
You have sent me into an unarranged over draft due to not being able to cancel my subscription. I am a vulnerable person and do not have the money to spend.
My last delivery was shocking, the package was left on my doorstep for anyone to take and I was disappointed in the smoothies.
The money taken out of my bank was £150. I would like a refund because I will take it to court for fraud as I didnt know the money was coming out.
- Good food
- No response
Preferred solution: Full refund
User's recommendation: Avoid at all costs, money comes out without notice. Doesn’t like you unsubscribed
Fed up of AI
You were supposed to cancel my order for today, the 14th of September. I just had a message.
It is coming today. I am on holiday.
- Useless company
Preferred solution: Full refund
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful customer service
- - Money was debited without notice, the first delivery left food on my doorstep, and £150 was charged when I tried to cancel with no response.
Ive been left in an unarranged over draft due to the money going out of my bank without notice. The food was left on my doorstep for my first delivery, so anyone could have taken it. Tried to cancel latest order but money taken (£150) but no response from anyone at all.
User's recommendation: Taken money without notice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrial scam
- - Signup offers 40% off first delivery.
- - Cancelling after tasting the first meal still incurs a 20% fee on next delivery, even if it is in 6 days.
Be careful, if you signup (even at 40% off first delivery) and then cancel *even* on the day of the first delivery having tasted the first meal, they'll still extort money out of you at 20% off the next delivery even if it is in 6 days time. That is awful customer service or at worse a scam. Beware!
- Charge you an extra delivery when canceling
- Dont have anyone you can contact for support
- No humans on live chat
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust had a delivery of 4 items which was a lot less than I ordered and cost £76:56
- - Only 4 items of a larger order were delivered.
- - This was my first Five order and it leaves a poor impression of the company and customer service.
I am very upset with the current situation, as only 4 items from a much larger order were delivered. This was my first order from Five, so it's not a good impression of this company or their customer service department. They are obviously understaffed if the response time is anything to go by.
- Unable to think of any
- Nothing about my experience was goodq
Preferred solution: Full refund
User's recommendation: Don't bother!
Hamburg, Free And Hanseatic City Of Hamburg
Change delivery date to 5 Feb
- - Some are meat and some peschatarian.
- - The order arrived on 22 Jan instead of 5 Feb.
- - There will be another delivery on 5 Feb; please tell me its contents.
AI ordered dishes for myself and for my partner Andrew for 5 Feb
Some are meat, some peschatarian. Everything arrived on 22 Jan instead!
Aüparently there will be another delivery on 5 Feb. Please do tell me what it contains as I never ordered anything else!!
Thank you.
Alexandra Salinasova
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