eric d Zji

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Complaint

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Frickers - Complaint

Dear Mr. Frick,

I recently had the pleasure of going to a Frickers in College Hill Ohio on February 7th 2023 between 2:00 -4:00 p.m.

. Except it was anything but a pleasure. T. I recommended Frickers because I love their breaded wings and knew that they take a little longer since you do not blanche them which makes for a more delectable wing.

The visit at first seemed like nothing was out of the ordinary.

A friend from work and I sat at the bar seeing we had just gotten off work early and wanted some wings. After about 20 minutes of going unnoticed or offered drinks we were told we couldnt sit at the bar because the computer system was down. (never mind the one she was using to ring up her friends 8 paces away out the bar door and I do get that computers break down). So we went to our table now 20 minutes goes by no drinks or orders for us still.

So 3 times my colleague say lets go somewhere else to me and every time I say it shouldnt be much longer but it is just that, much longer.

Eventually we order the food 2 domestic beers each, some curly fries , brew fries and 5 orders of 5 wings. 3 for me and 2 for my friend Food came and they were naked wings . we were never asked and I assumed breaded was a frickers thing. Waitress acknowledges she never asked us which style we wanted then later tells the manager she did ask???

What?? I ate one wing off of each plate and they took the wings when I was waiting on manger or resolution about 20-25 minutes late . They basically said oh well. Then said I had to pay for them.

So 15 wings , ate 3 , then another manager took them away , through them out and demanded I pay for them?

Here are some other fun facts:

Said I ate half the order so no refund . I said I ate 1 wing off each plate, to which I was told 3 wings if more than half of 5 so that s half . 1 wing off each plate is 20% of a plate of 5 I replied. I JUST WANTED THE WINGS I WAS DREAMING OF!!!

Curly fries were frozen in middle, I joked with my friend because a guy at the bar ordered his curly fries well done!!!

He must be a regular because he knew how to order them.

Our server when I was waiting for her to resolve my complaint/request left the damn building for 20 minutes to get her kid off the bus !!! I get we all have life issues , but tell someone or at least your customers!!!

Bartenders need to kick out loud obscene people. 5 people in the corner were dropping f bombs and cussing every other word while I was there ( restaurant chain offering signature chicken wings & a family-friendly vibe right?). Again I dont care but no wonder after 2:30 there wasnt one kid with their family in the place.

I mean obviously the school bus stop is close?

Tried charging me import prices for domestic beer??? The beer I orderd was not even connected to the right keg! But I still did not complaing

Then finally threatened to call my work place since my coworker had on a company shirt! She did call by the way.

Wow trying to get someone fired the work place said just pay them which my coworker tried to do for his wings he ate, his drinks and mine but not the wings that were not eaten frozen curly fries.

You do not have to believe me and I get that. But thankfully you have cameras and I hope they have sound. I know you have cameras because manager sent pictures to my boss of us leaving this frickers . please look at the cameras!!!

Please!

And turn up the sound. This was the most ridiculous interaction I have had In a while.

I can go on , it was twilight zone like.

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Preferred solution: Apology

User's recommendation: stay away

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