Tanesha Tpb

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Verified Reviewer
| map-marker Omaha, Nebraska

Scammers

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Original review Oct 24, 2023
This company is a scammer do not purchase from them at all I purchase from them a month ago I'm still have nothing I reach out to customer service there is no reply back then they took more money from me in want give me my refund please don't shop with fresh trends they are a scam
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User's recommendation: Don't shop with them scammers

Jaswin S Nln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Love my jewellery

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FreshTrends - Love my jewellery
I received my nose ring and it was perfect. Its not too big neither too small just nice fir my nose. I love how I can wear it everyday, even at work and not be conscious about it. Love it!
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Laneshia Shm
map-marker Collegeville, Pennsylvania

I STILL HAVEN'T RECEIVED MY ITEM

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YOU WERE SUPPOSED TO CALL ME BACK WITH AN ESTIMATED TIME OF ARRIVAL FOR MY BELLY BUTTON BAR AND YOU STILL HAVEN'T YOUR CUSTOMER SERVICE REALLY SUCKS AND THE TIME OF DELIVERY IS ABSOLUTELY HORRIBLE YOU HAVE NICE ITEMS BUT NO ONE WANTS TO WAIT THIS LONG TO RECEIVE IT
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User's recommendation: RETURN EMAILS

Lafrancier C

Diamond fell out of my nose ring and I only had it for a week!! I'm so disappointed

I look in the mirror and my diamond was gone! I don't want a refund just another ring and 2mm diamond what I paid for
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Loss:
$137

Preferred solution: Replacement diamond 2mm or larger nose diamond

Glendale Two

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dover, Delaware

When my order is gonna be shipped?

Its been over the time that you said my order was going to ship Im wondering whats going on when will it ship
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Anonymous
map-marker Dover, Delaware

Was not able to get in contact with anyone at customer service

Was not able to get in contact with anyone at customer service. My order shouldve done been shipped two weeks ago wondering why it hasnt been shipped yet and when it will be shipped. Very upset with the outcome of this.
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Laci B Atj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Opelousas, Louisiana

Wrong order

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FreshTrends - Wrong order
Nobody has returned none of my calls. My order is wrong. Customer service sucks via email and they never pick up the phone.
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Loss:
$181

Preferred solution: Full refund

Anonymous
map-marker Farmington, Michigan

Item paided for and not sent

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I ordered a labrat diamond stud that cost approx $240 on January 1 2021. At that time I also paided for express 2 day shipping.

I don't receive my order until January 10th I got an email from Fresh Trends saying that they were STARTING my order. They gave no estimated arrival date and I tried tracking it with their app and all it said was unfulfilled. So another two weeks go by and I hear absolutely nothing from Fresh Trends. So I tried finding their number on Google and they were all disconnected fake numbers.

So I emailed they as ask them why my order was taking so long. Three days later I received an email from them saying that they are experiencing supply chain issues. But didn't mention when my order would be shipped at all. So I found another number off their email and I left a voicemail.

Shortly after I received another email saying that they are having problems with their phones. They stated that my item would be ready January 27th. Today is January 31 st and I haven't received my order or the refund that I have requested multiple times. This company is like alot of these disgusting online companies who take customers money and make excuses indefinitely until you press serious action.

I read several of the reviews for this company and this is absolutely a pattern for this company. They should be prosecuted for theft.

I will be contacting The Florida Better Business Bureau tomm and I also know very influential people in the Florida business community. I'm gonna do everything I can to make certain this business isn't allowed to play games with their customers

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User's recommendation: Don't trust these crooks

Jason K Rnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discuss order

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Haven't received order in almost 30 days with no explanation. Can't call company. Terrible service and experience
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Cons:
  • Awful customer service

Preferred solution: Full refund

User's recommendation: Don't order from this company

Anonymous
map-marker Fort Worth, Texas

Delay ordered

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Ordered a nose ring on August 2nd. It is August 24 and still no order or email. I have contacted them several times and no one at number listed on website. I did get a response by email stating that it is still in process.
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User's recommendation: Order somewhere else

Anonymous
map-marker Lebanon, Tennessee

Owner of company contacted me yesterday. Hope all is resolved.

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Poor communication, given a USPS tracking # that did not exist . Apparently the CS responsible for the aspect of the business left the company. So this is presenting issues that are not common to the company. I was assured that product will be received in next week. Order date has been 3.5 wks ago.
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Donna C Gfh

Ordered a piece of jewelry on Nov 19. Tracking code says no number exists. Today is December 14th. I am calling my cc company today to request reimbursement.

I believe I have been spoofed,I do believe.
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Loss:
$75

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy from this company I believe it is not reputable.

Matthew Dct
map-marker Skopje, Skopje

Love their customer service

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FreshTrends - Love their customer service
I had an amazing experience with Fresh trends. I came across their website https://www.freshtrends.com/ on Facebook and I was hooked. My girlfriend also wanted to get a 14k gold body jewelry so I thought this would be a great surprise for her.
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Reason of review:
Good customer service
Elsie Cxn
map-marker Los Angeles, California

Few issues

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I used to have some problems with FreshTrends at the beginning. But I think they've really gotten everything together now... At least, my experience with them has been enjoyable as of late. I really like tracking my shipping, so whenever I get confirmation of my order it's nice to be able to see where it's at exactly. Their gold collection has really perked up. It was so small but it's awesome to have such a nice variety to choose from! So far, I got an industrial from FreshTrends (a really cool wiggly one that fits my piercing really well), a tragus stud (pretty excited about this one because I hadn't replaced mine at all since I got the piercing done two years ago), and a really pretty septum clicker. Yay!
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Pros:
  • Septums
  • Tragus studs
  • Industrials
Reason of review:
Good quality
Anonymous

Scam artists

I have never ordered anything from FreshTrends yet I received something entitled "black bioplast flexible acrylic circular barbell" for $2.95 This company must have stollen my address - I don't trust this company. {{Redacted}}
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Reason of review:
Problem with delivery
Anonymous
map-marker West Palm Beach, Florida

Horrible customer Service

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I bought some nose rings from Freshtrends.com. Big mistake. I received a nose ring that I paid $178.00 for it’s a diamond. It did not fit as the ball on it was extremely large so I sent it back using their return label. They received it 12/19 per tracking number. I sent them 6 emailes called the 8 times only voice mail was available. Bottom line it’s 1/2/18 & no word from them & no jewelry sent back to me. Horrible Company to do business with. I will put my negative review everywhere. And let everyone know about my horrible experience.
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Reason of review:
Return, Exchange or Cancellation Policy

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