Freshly Reviews
Freshly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freshly reviews show a 2.8 star rating from 3 customer reviews. Consumers are mostly neutral with a 67% unfavorable share. Recent feedback highlights refund requests and delivery or subscription problems.
Key Takeaways for Future Customers
- Expect home delivery service with meals many found fresh and tasty.
- Prepare for potential subscription and auto-ship billing issues.
- Contact customer service early for refunds or order changes.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds not processed.
- Reports of wrong orders, missed deliveries, and poor customer service.
- Difficulty canceling subscriptions and billing disputes.
Positive Feedback
Customers praise convenient home delivery and that the food was delicious and fresh for some recipients.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freshly reviews show a 2.8 star rating from 3 customer reviews. Consumers are mostly neutral with a 67% unfavorable share. Recent feedback highlights refund requests and delivery or subscription problems.
Key Takeaways for Future Customers
- Expect home delivery service with meals many found fresh and tasty.
- Prepare for potential subscription and auto-ship billing issues.
- Contact customer service early for refunds or order changes.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds not processed.
- Reports of wrong orders, missed deliveries, and poor customer service.
- Difficulty canceling subscriptions and billing disputes.
Positive Feedback
Customers praise convenient home delivery and that the food was delicious and fresh for some recipients.
I need to skip the May 2,2033 delivery
Cancel my May 2,2023 delivery
Please give me your customer service telephone number. The only one I can find is not working.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chiang Rai, Chiang Rai Province
Resolved: I never received my refund for my gift card
- - Gift card $150 not received; supposed to be sent to my account.
- - Checked my checking account; no $150 deposit.
- - Please respond; my dad is 90 and needs these meals.
Company fixed the issue and I have been provided with full refund.
I had a $150 gift card waiting for my dad to recover. I never received it.
It was supposed to be sent to my account.
I have checked my checking account and there is no deposit for $150. Please get back to me, my dad is 90 and he needs these meals asap.
Thank you for your attention for this matter
Lynn Healy
- Food was delicious my dad really enjoyed it very fresh
- Only con i can make is that is my refund was not processed
Preferred solution: Full refund
User's recommendation: This company is closed, if you have money or an order you better check up on it.
Deptford, New Jersey
A refund from a never used gift card for my 90 year old dad
- - Gift card purchased for dad who was hospitalized.
- - Company out of business; unable to redeem.
- - Refund requested: $150.
I bought a gift card for my dad, then he was in the hospital. I told him when he was ready for the meals just tell me and when I went to order them, found out you were out of business.
My dad really liked your meals.
I just need a refund of $150. Thank you, Lynn Healy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to give refund for something I did not order!
- - Wrong meals; allergy ingredients included; six of the same item were sent after skipping.
- - Delivery claims; meals never arrived; refund denied.
It's been a nightmare dealing with Freshly. There's been numerous problems, including receiving the wrong meals multiple times and sending meals with ingredients I put on my "do not send/allergy" list, also multiple times.
For three weeks in a row I received emails stating that my meals were delivered. They were NEVER delivered to my address! Freshly said they would track down the address that the meals were actually sent to and let me know. I never received a reply.
The final straw happened yesterday when I received an email that they were sending me six meals of the SAME ITEM (chicken Tikka Masala), that I did not choose or order, even after I checked "skip this week" on their website before the deadline to cancel.
Their customer service representative was adamant that they will NOT refund my $77.97.
They said they had no documentation of me skipping that week, and asked if I could send a screenshot of my cancellation!
Really?
I am referring this matter to my credit card fraud department. I only wish I had read customer reviews before I got entangled with this unscrupulous company.
- Convenient home delivery
- Unreliable and difficult to deal with
Preferred solution: Full refund
User's recommendation: Read all reviews on this company before getting involved
I just received an order that I did not place including Three chiken Teriaki Bowls!
Don't send me food I did not ordwer!11 You sent me food I did not order including Three chicken teriaki bowls!!!
Preferred solution: Full refund
User's recommendation: Find a company that can read English!
Mesa, Arizona
Delivery
- - Delivery date was changed without notification.
- - Knowing sooner would have helped adjust my groceries.
- - I have freezer food to prepare meals at home.
I was not notified my delivery date was changed. Something I could work around but would have been nice to know so I could adjust my grocery shopping order. Fortunately I have food in the freezer to prepare meals at home.
Cancel my subscription
- - They want their subscription canceled and the phone line is always busy.
- - They mention a $100 cancellation charge and no further food.
Ive tried to call the number that is a busy all the time I want my subscription canceled 
I dont need $100 Ron things to cancel my subscription thank you bye Cancel my subscription cancel my subscription cancel my subscription Cancel my subscription cancel my subscription cancel my subscription cancel my subscription is enough enough lets get with it I dont want anymore of your food thank you
- Too much rice
Preferred solution: Cancel my subscription
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