Ann Crispell

I need to skip the May 2,2033 delivery

Cancel my May 2,2023 delivery Please give me your customer service telephone number. The only one I can find is not working.
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Preferred solution: Deliver product or service ordered

Resolved
Lynn H Lgn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chiang Rai, Chiang Rai Province

Resolved: I never received my refund for my gift card

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Updated by user Oct 27, 2023

Company fixed the issue and I have been provided with full refund.

Original review Mar 09, 2023
I had a $150 gift card waiting for my dad to recover. I never received it. It was supposed to be sent to my account. I have checked my checking account and there is no deposit for $150. Please get back to me, my dad is 90 and he needs these meals asap. Thank you for your attention for this matter Lynn Healy
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Loss:
$150
Pros:
  • Food was delicious my dad really enjoyed it very fresh
Cons:
  • Only con i can make is that is my refund was not processed

Preferred solution: Full refund

User's recommendation: This company is closed, if you have money or an order you better check up on it.

Anonymous
map-marker Deptford, New Jersey

A refund from a never used gift card for my 90 year old dad

I bought a gift card for my dad, then he was in the hospital. I told him when he was ready for the meals just tell me and when I went to order them, found out you were out of business. My dad really liked your meals. I just need a refund of $150. Thank you, Lynn Healy
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David F Tas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refused to give refund for something I did not order!

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It's been a nightmare dealing with Freshly. There's been numerous problems, including receiving the wrong meals multiple times and sending meals with ingredients I put on my "do not send/allergy" list, also multiple times.

For three weeks in a row I received emails stating that my meals were delivered. They were NEVER delivered to my address! Freshly said they would track down the address that the meals were actually sent to and let me know. I never received a reply.

The final straw happened yesterday when I received an email that they were sending me six meals of the SAME ITEM (chicken Tikka Masala), that I did not choose or order, even after I checked "skip this week" on their website before the deadline to cancel.

Their customer service representative was adamant that they will NOT refund my $77.97.

They said they had no documentation of me skipping that week, and asked if I could send a screenshot of my cancellation!

Really?

I am referring this matter to my credit card fraud department. I only wish I had read customer reviews before I got entangled with this unscrupulous company.

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Loss:
$78
Pros:
  • Convenient home delivery
Cons:
  • Unreliable and difficult to deal with

Preferred solution: Full refund

User's recommendation: Read all reviews on this company before getting involved

Joan G Glz

I just received an order that I did not place including Three chiken Teriaki Bowls!

Don't send me food I did not ordwer!11 You sent me food I did not order including Three chicken teriaki bowls!!!
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Preferred solution: Full refund

User's recommendation: Find a company that can read English!

Anonymous
map-marker Mesa, Arizona

Delivery

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I was not notified my delivery date was changed. Something I could work around but would have been nice to know so I could adjust my grocery shopping order. Fortunately I have food in the freezer to prepare meals at home.
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Thomas F Sgp
map-marker Newbury Park, California

Cancel my subscription

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Ive tried to call the number that is a busy all the time I want my subscription canceled Happy I dont need $100 Ron things to cancel my subscription thank you bye Cancel my subscription cancel my subscription cancel my subscription Cancel my subscription cancel my subscription cancel my subscription cancel my subscription is enough enough lets get with it I dont want anymore of your food thank you
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Cons:
  • Too much rice

Preferred solution: Cancel my subscription

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