Freshly
Freshly Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freshly has 2.6 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Convenient home delivery, Food was delicious my dad really enjoyed it very fresh.
Cons: Only con i can make is that is my refund was not processed, Too much rice, Unreliable and difficult to deal with.Recent recommendations regarding this business are as follows: "This company is closed, if you have money or an order you better check up on it.", "Find a company that can read English!", "Read all reviews on this company before getting involved".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freshly has 2.6 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Convenient home delivery, Food was delicious my dad really enjoyed it very fresh.
Cons: Only con i can make is that is my refund was not processed, Too much rice, Unreliable and difficult to deal with.Recent recommendations regarding this business are as follows: "This company is closed, if you have money or an order you better check up on it.", "Find a company that can read English!", "Read all reviews on this company before getting involved".
Most users ask Freshly for the refund as a solution to their issues.
Review authors value the most Billing Practices and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Reliability. The price level of this organization is high according to consumer reviews.
I need to skip the May 2,2033 delivery
Cancel my May 2,2023 delivery
Please give me your customer service telephone number. The only one I can find is not working.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chiang Rai, Chiang Rai Province
Resolved: I never received my refund for my gift card
Company fixed the issue and I have been provided with full refund.
I had a $150 gift card waiting for my dad to recover. I never received it.
It was supposed to be sent to my account.
I have checked my checking account and there is no deposit for $150. Please get back to me, my dad is 90 and he needs these meals asap.
Thank you for your attention for this matter
Lynn Healy
- Food was delicious my dad really enjoyed it very fresh
- Only con i can make is that is my refund was not processed
Preferred solution: Full refund
User's recommendation: This company is closed, if you have money or an order you better check up on it.
Deptford, New Jersey
A refund from a never used gift card for my 90 year old dad
I bought a gift card for my dad, then he was in the hospital. I told him when he was ready for the meals just tell me and when I went to order them, found out you were out of business.
My dad really liked your meals.
I just need a refund of $150. Thank you, Lynn Healy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refused to give refund for something I did not order!
It's been a nightmare dealing with Freshly. There's been numerous problems, including receiving the wrong meals multiple times and sending meals with ingredients I put on my "do not send/allergy" list, also multiple times.
For three weeks in a row I received emails stating that my meals were delivered. They were NEVER delivered to my address! Freshly said they would track down the address that the meals were actually sent to and let me know. I never received a reply.
The final straw happened yesterday when I received an email that they were sending me six meals of the SAME ITEM (chicken Tikka Masala), that I did not choose or order, even after I checked "skip this week" on their website before the deadline to cancel.
Their customer service representative was adamant that they will NOT refund my $77.97.
They said they had no documentation of me skipping that week, and asked if I could send a screenshot of my cancellation!
Really?
I am referring this matter to my credit card fraud department. I only wish I had read customer reviews before I got entangled with this unscrupulous company.
- Convenient home delivery
- Unreliable and difficult to deal with
Preferred solution: Full refund
User's recommendation: Read all reviews on this company before getting involved
I just received an order that I did not place including Three chiken Teriaki Bowls!
Don't send me food I did not ordwer!11 You sent me food I did not order including Three chicken teriaki bowls!!!
Preferred solution: Full refund
User's recommendation: Find a company that can read English!
Mesa, Arizona
Delivery
I was not notified my delivery date was changed. Something I could work around but would have been nice to know so I could adjust my grocery shopping order. Fortunately I have food in the freezer to prepare meals at home.
Newbury Park, California
Cancel my subscription
Ive tried to call the number that is a busy all the time I want my subscription canceled 
I dont need $100 Ron things to cancel my subscription thank you bye Cancel my subscription cancel my subscription cancel my subscription Cancel my subscription cancel my subscription cancel my subscription cancel my subscription is enough enough lets get with it I dont want anymore of your food thank you
- Too much rice
Preferred solution: Cancel my subscription
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