
Fresha
Fresha Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fresha has 1.6 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Access to lots of local spas, Easy to book appt, Great system.
Cons: Are cons, Constumer service, Everything else.75% of users think that Fresha should improve its Customer Service.
50% of users say that they might use Fresha in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fresha has 1.6 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Access to lots of local spas, Easy to book appt, Great system.
Cons: Are cons, Constumer service, Everything else.75% of users think that Fresha should improve its Customer Service.
50% of users say that they might use Fresha in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "STAY AWAY", "I've only just contacted Fresha about my recently purchased gift card code issue and I am waiting for their response. Hopefully it will be resolved quickly and then I will give an honest review.", "Don't give your bank details.", "keep away from this company", "To be able to call talk to someone icostumer service".
Most users ask Fresha for the refund as a solution to their issues.
Consumers are not pleased with Privacy and Data Security and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews








This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt's a scam!!!
I recently purchased a gift card from Fresha's website for my mother for Mother's Day. The salon I chose was one that was offered on Fresha's website, and it is also the nail salon my mother goes to.
My mother recently went to use her gift card (gift card code), and when she spoke with the salon owner, he informed her that he only accepts gift certificates that he sells in his salon only. How is Fresha going to make it mandatory for you to book your appointment online in order to redeem your gift card for a salon that will not accept this type of payment? This is total BS. And when I tried to get in touch with this company, all I can get is an email address.
Of course, they haven't responded. I will keep trying and update this review if anything miraculous happens.
Judging by all the other reviews, I will not hold my breath.
Lisa W.
- Wide range of retailers to choose from
- Not all retailers except this form of payment
Preferred solution: Full refund
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Invalid gift card code
Company fixed the issue and I have been provided with apology. Fresha looked into it at my request and unknowingly to me my gift card had already been applied to a previous appointment payment by the company themselves.I didn't understand where it had gone because I had not actively applied it myself!Mystery solved ... all sorted!Thankyou for all your relevant input regarding this issue.Much appreciated
Once I managed to contact them ... they have remained in contact and professional regarding my issue.I feel hopeful that it will be resolved.
Ive recently purchased a gift card in March this year.
When i try to add it to my fresha wallet it says "invalid code"
Please advise.
Deborah Peel
Preferred solution: I would like to be able to redeem my £25 gift card as it keeps coming up "invalid code"
User's recommendation: I've only just contacted Fresha about my recently purchased gift card code issue and I am waiting for their response. Hopefully it will be resolved quickly and then I will give an honest review.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged me twice and Spa didn't even get the notification
We tried to buy a gift card for a local spa for my mom for Christmas, and the company charged my card twice. Good luck getting ahold of anyone there.
I've tried sending an email through their website, but it only lets you load one picture.
I have reached out to the spa, and they didn't even get the notification that we had purchased a gift. I sent the spa my info as well, and they are reaching out to Fresha as well...
- Access to lots of local spas
- Website gets stuck and payment system is garbage
Preferred solution: Full refund
User's recommendation: Probably stay away until they figure out how to operate a system of payments...
Strong objection to being required to provide bank details before appointment
i will book direct with the Hairdressers or, if not possible without the use of Fresha i will simply find another Hairdresser that communicates directs with myself.
Just made a hair appointment in person. Next thing i receive a text from a Fresha.com asking me to confirm appointment by providing my bank details.
REALLY!!! This is poor practice, especially in this day and age of stolen information.
User's recommendation: Don't give your bank details.
Stalking
every time i make an appointment with a beautician , you keep sending me messages and i want you to stop immediately.
User's recommendation: keep away from this company
Can't book clients on my Calander
My computer went down and now I can't book clients because it say's I am not approved but I already was able to do it since I was already accepted by Step Up.
User's recommendation: To be able to call talk to someone icostumer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhat’s going on with fresha? Can’t book appointments
Whats going on? Cant book appointments
It just totally went off.
It kept saying to retry retry retry
All devices cant open it at all. All the appointments messed up.theres no one else to solve this problem? Is anyone or anything we could get this booking system going.
Oh my goodness anyone. Can anyone help it
Preferred solution: Get the problem solved
Breach of privacy
Fresha refused to remove my personal phone number of a Business site online I have no affiliation with. Constant phone calls privacy breach Lack of investigation in regards to information provided by said businesses
User's recommendation: No good

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayout
Waiting for Fresha to release payouts, but have not received a response. Starting to get worried that they might not release my money.
Are they scamming? I have uploaded all the documents needed and still no response.
There is no other way to contact them other than email. Is anyone else having problems with Fresha?
- Great system
- Not releasing payouts and no response
Preferred solution: Full refund
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unable to Transfer Funds, No Response in Weeks
I've contacted their "support team" 4 times in 2 weeks about not being able to transfer my money out of my wallet and into my bank account. The option to do so no longer exists!
The "send money" button is not highlighted, no matter how many times I press the send money button nothing happens. There's no way for my boss to retract the funds or cancel the funds which mean it's up to me to figure out.
It's ridiculous that they don't have a phone number! Horrible company.
- Easy to book appt
- Everything else
Preferred solution: Release of Funds
User's recommendation: Do Not Use
Won't shut down my account and keeps charging me!
I have been going back and forth with multiple different people through their email trying to get my account shut down and refunds for all the charges after initially being told my account was shut down. I have been going back and forth with them for months only to get vague responses with no help.
I am at a loss not knowing how to get out of this!! DO NOT SCREW YOURSELF.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo contact at all. I was hacked and my money is stuck
My account was hacked and they will not release my money. When I try to update all my information, it tells me to try again later. The email I send them comes back as 'address not found'.
Preferred solution: fix my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cant link bank
I have contacted fresha many times almost every 1 to 2 days. I have yet to hear anything from them concerning my issue.
The most i get from them is a reference to the help Q&A on their website. I cant find a phone number listed for them at all.
And live chat is out the question since there is no option for it. I see that i am wasting my time even email or writing on the website i feel like i will never get my hard earned money from them crooks.
I have $1816.03 on my fresha acct and they had my bank verified and then the next day i log on and it still says verified but it wont let me cashout cause they say it still needs to be verified. I dont understand.
Now they wont let me add my 2nd bank acct to let me cashout the money i got.
I dont understand why i cant link a bank and there is no customer service numbers to call everytime i leave them messages and they dont reply back. All i want is my money off my account its is my money i worked hard for my money this is bs.
User's recommendation: Dont use fresha if you want your money because you want get it
They are using my business and website to promote the wrong business. The informationi isn’t correct! There are ohat the address different suite numbers. We’re not barbers.
There are at least 4 businesses using the same address, but they all have different suite numbers. They are using our website as their own and uploaded photos of a different business on our site.
We are not a barbershop, and we are black owned an operated and all female business. !!!
User's recommendation: Check and recheck information using the site.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease call me fresha
Please call me immediately. I have tens of thousands of dollars stuck in the system and no contact support. Don't use Fresha.
- Lose your business
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAPPALLING CUSTOMER SERVICE
NEVER REPLIED
I have had a traumatic experience at a salon with no way to leave a review. I contacted Fresha customer service email to let them know about this and it has been 5 days with no response from them, even with 3 follow up emails. Appalling behaviour.
- Constumer service
Preferred solution: Apology
User's recommendation: Book through somewhere else
Companies Similar to Fresha
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi there, we are having the same problem. did you get this problem resolved?