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Fresha

Fresha

www.fresha.com
What is your customer experience with Fresha?

Fresha Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Fresha has 1.6 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Access to lots of local spas, Easy to book appt, Great system.
    Cons: Are cons, Constumer service, Everything else.

  • 75% of users think that Fresha should improve its Customer Service.
    50% of users say that they might use Fresha in the future for similar services or products if the company resolves their current issue.

View full overview ›

Media from reviews

Fresha - It's a scam!!!
Fresha - Cant link bankFresha - They are using my business and website to promote the wrong business. The...Fresha - Unable to Transfer Funds, No Response in Weeks
View all media ›

Top Fresha Reviews

Positive Review

"Invalid gift card code"

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Ive recently purchased a gift card in March this year. When i try to add it to my fresha wallet it says "invalid code" Please advise. Deborah Peel User's...

Critical Review

"It's a scam!!!"

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I recently purchased a gift card from Fresha's website for my mother for Mother's Day. The salon I chose was one that was offered on Fresha's website, and it...

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LISA W Ipa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It's a scam!!!

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Fresha - It's a scam!!!

I recently purchased a gift card from Fresha's website for my mother for Mother's Day. The salon I chose was one that was offered on Fresha's website, and it is also the nail salon my mother goes to.

My mother recently went to use her gift card (gift card code), and when she spoke with the salon owner, he informed her that he only accepts gift certificates that he sells in his salon only. How is Fresha going to make it mandatory for you to book your appointment online in order to redeem your gift card for a salon that will not accept this type of payment? This is total BS. And when I tried to get in touch with this company, all I can get is an email address.

Of course, they haven't responded. I will keep trying and update this review if anything miraculous happens.

Judging by all the other reviews, I will not hold my breath.

Lisa W.

View full review
Loss:
$50
Pros:
  • Wide range of retailers to choose from
Cons:
  • Not all retailers except this form of payment

Preferred solution: Full refund

User's recommendation: STAY AWAY

Resolved
Deborah P Vuw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Invalid gift card code

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Updated by user Apr 23, 2025

Company fixed the issue and I have been provided with apology. Fresha looked into it at my request and unknowingly to me my gift card had already been applied to a previous appointment payment by the company themselves.I didn't understand where it had gone because I had not actively applied it myself!Mystery solved ... all sorted!Thankyou for all your relevant input regarding this issue.Much appreciated

Updated by user Apr 11, 2025

Once I managed to contact them ... they have remained in contact and professional regarding my issue.I feel hopeful that it will be resolved.

Original review Apr 07, 2025

Ive recently purchased a gift card in March this year.

When i try to add it to my fresha wallet it says "invalid code"

Please advise.

Deborah Peel

View full review
Loss:
$25

Preferred solution: I would like to be able to redeem my £25 gift card as it keeps coming up "invalid code"

User's recommendation: I've only just contacted Fresha about my recently purchased gift card code issue and I am waiting for their response. Hopefully it will be resolved quickly and then I will give an honest review.

Erik H Dky

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged me twice and Spa didn't even get the notification

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Contains 1 confidential file for company representatives

We tried to buy a gift card for a local spa for my mom for Christmas, and the company charged my card twice. Good luck getting ahold of anyone there.

I've tried sending an email through their website, but it only lets you load one picture.

I have reached out to the spa, and they didn't even get the notification that we had purchased a gift. I sent the spa my info as well, and they are reaching out to Fresha as well...

View full review
Loss:
$200
Pros:
  • Access to lots of local spas
Cons:
  • Website gets stuck and payment system is garbage

Preferred solution: Full refund

User's recommendation: Probably stay away until they figure out how to operate a system of payments...

Oshae Brg
map-marker Dorchester, Dorset

Strong objection to being required to provide bank details before appointment

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Updated by user Mar 05, 2025

i will book direct with the Hairdressers or, if not possible without the use of Fresha i will simply find another Hairdresser that communicates directs with myself.

Original review Mar 04, 2025

Just made a hair appointment in person. Next thing i receive a text from a Fresha.com asking me to confirm appointment by providing my bank details.

REALLY!!! This is poor practice, especially in this day and age of stolen information.

View full review

User's recommendation: Don't give your bank details.

Anonymous
map-marker Tumble, Carmarthenshire

Stalking

every time i make an appointment with a beautician , you keep sending me messages and i want you to stop immediately.

View full review

User's recommendation: keep away from this company

Anonymous
map-marker Columbus, Ohio

Can't book clients on my Calander

My computer went down and now I can't book clients because it say's I am not approved but I already was able to do it since I was already accepted by Step Up.

View full review

User's recommendation: To be able to call talk to someone icostumer service

Aaron S Cvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What’s going on with fresha? Can’t book appointments

Whats going on? Cant book appointments

It just totally went off.

It kept saying to retry retry retry

All devices cant open it at all. All the appointments messed up.theres no one else to solve this problem? Is anyone or anything we could get this booking system going.

Oh my goodness anyone. Can anyone help it

View full review
Loss:
$500

Preferred solution: Get the problem solved

Anonymous
map-marker Sydney, New South Wales

Breach of privacy

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Fresha refused to remove my personal phone number of a Business site online I have no affiliation with. Constant phone calls privacy breach Lack of investigation in regards to information provided by said businesses

View full review

User's recommendation: No good

World T Ldc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payout

Waiting for Fresha to release payouts, but have not received a response. Starting to get worried that they might not release my money.

Are they scamming? I have uploaded all the documents needed and still no response.

There is no other way to contact them other than email. Is anyone else having problems with Fresha?

View full review
Loss:
$800
Pros:
  • Great system
Cons:
  • Not releasing payouts and no response

Preferred solution: Full refund

User's recommendation: Beware

Resolved
CASEY M Cjd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unable to Transfer Funds, No Response in Weeks

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Fresha - Unable to Transfer Funds, No Response in Weeks

I've contacted their "support team" 4 times in 2 weeks about not being able to transfer my money out of my wallet and into my bank account. The option to do so no longer exists!

The "send money" button is not highlighted, no matter how many times I press the send money button nothing happens. There's no way for my boss to retract the funds or cancel the funds which mean it's up to me to figure out.

It's ridiculous that they don't have a phone number! Horrible company.

View full review
Loss:
$373
Pros:
  • Easy to book appt
Cons:
  • Everything else

Preferred solution: Release of Funds

User's recommendation: Do Not Use

Anonymous
map-marker Lapeer, Michigan

Won't shut down my account and keeps charging me!

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I have been going back and forth with multiple different people through their email trying to get my account shut down and refunds for all the charges after initially being told my account was shut down. I have been going back and forth with them for months only to get vague responses with no help.

I am at a loss not knowing how to get out of this!! DO NOT SCREW YOURSELF.

View full review
Tonya U Zrs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No contact at all. I was hacked and my money is stuck

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My account was hacked and they will not release my money. When I try to update all my information, it tells me to try again later. The email I send them comes back as 'address not found'.

View full review
Loss:
$1600

Preferred solution: fix my account

1 comment
Jaryd Jsc

Hi there, we are having the same problem. did you get this problem resolved?

Carl D74

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Cant link bank

Fresha - Cant link bank
Updated by user Jul 24, 2024

I have contacted fresha many times almost every 1 to 2 days. I have yet to hear anything from them concerning my issue.

The most i get from them is a reference to the help Q&A on their website. I cant find a phone number listed for them at all.

And live chat is out the question since there is no option for it. I see that i am wasting my time even email or writing on the website i feel like i will never get my hard earned money from them crooks.

Original review Jul 08, 2024

I have $1816.03 on my fresha acct and they had my bank verified and then the next day i log on and it still says verified but it wont let me cashout cause they say it still needs to be verified. I dont understand.

Now they wont let me add my 2nd bank acct to let me cashout the money i got.

I dont understand why i cant link a bank and there is no customer service numbers to call everytime i leave them messages and they dont reply back. All i want is my money off my account its is my money i worked hard for my money this is bs.

View full review

User's recommendation: Dont use fresha if you want your money because you want get it

Anonymous
map-marker San Diego, California

They are using my business and website to promote the wrong business. The informationi isn’t correct! There are ohat the address different suite numbers. We’re not barbers.

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Fresha - They are using my business and website to promote the wrong business. The...

There are at least 4 businesses using the same address, but they all have different suite numbers. They are using our website as their own and uploaded photos of a different business on our site.

We are not a barbershop, and we are black owned an operated and all female business. !!!

View full review

User's recommendation: Check and recheck information using the site.

David B Uaj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please call me fresha

Please call me immediately. I have tens of thousands of dollars stuck in the system and no contact support. Don't use Fresha.

View full review
Loss:
$30000
Cons:
  • Lose your business

Preferred solution: Full refund

simran c

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

APPALLING CUSTOMER SERVICE

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Updated by user Apr 29, 2024

NEVER REPLIED

Original review Apr 22, 2024

I have had a traumatic experience at a salon with no way to leave a review. I contacted Fresha customer service email to let them know about this and it has been 5 days with no response from them, even with 3 follow up emails. Appalling behaviour.

View full review
Cons:
  • Constumer service

Preferred solution: Apology

User's recommendation: Book through somewhere else

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