Fresh Direct
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Fresh Direct Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fresh Direct has 2.4 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery staff, Diversity of items, When my order is actually complete.
Cons: Customer service attitude, Missing items, Out of stock items.Recent recommendations regarding this business are as follows: "stay away", "Don’t order prepared foods . And maybe not order on weekends", "Do not order larger quantities.", "Avoid.RUN like your on fire away from these cowboys", "Give FD more time than I did to cancel delivery plan".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fresh Direct has 2.4 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery staff, Diversity of items, When my order is actually complete.
Cons: Customer service attitude, Missing items, Out of stock items.Recent recommendations regarding this business are as follows: "stay away", "Don’t order prepared foods . And maybe not order on weekends", "Do not order larger quantities.", "Avoid.RUN like your on fire away from these cowboys", "Give FD more time than I did to cancel delivery plan".
Most users ask Fresh Direct for the refund as a solution to their issues.
Media from reviews
Top Fresh Direct Reviews
"Overall, of my experience"
I've been ordered with Fresh Direct; I am satisfied in their services and products so far. I couldn't keep the products can't keep in longer because the most...
"Quality of food especially meat and produce are inferior"
items offered are useless for average consumer There has been a steady decline in quality and availability of products. going to switch to another delivery...
New York, New York
Quality of food especially meat and produce are inferior
User's recommendation: stay away
New York, New York
Items left in lobby instead of delivered to apartment.
Poor guality avocados and Damon
Preferred solution: Full refund
User's recommendation: Don’t order prepared foods . And maybe not order on weekends
Queens, New York
Overall, of my experience
User's recommendation: Do not order larger quantities.
Wellingborough, England
Payday (sitting here no money or electric)
Where do you start
I worked here filling the lines as an operative, I asked to be moved onto another role that was ignored. And you have a major staffing crisis I should of listened to the 1000s of people on Facebook saying don't waste your time.
I injured myself at work and I left I was informed I will not be paid as I did not sign my contract??? So with my missed direct debits including my union fees what do I tell them as I am not paying them? Do I tell them about working without signing legal documents? Will I be paid today or will I have to recover via a small claims court?
X6 direct debits £12-£15 per missed direct debit plus my time I had to take out of work today.
And food that went off because I couldn't top up the electricity £136 food shop wasted. Gmb is my union I have an early conciliation number from acas for you.
User's recommendation: Avoid....RUN like your on fire away from these cowboys
Brooklyn, New York
Fresh Direct - Review in Food Delivery category from Brooklyn, New York
Jacksonville, Florida
To disconnect delivery service and get credit for unused time on plan
User's recommendation: Give FD more time than I did to cancel delivery plan
New York, New York
Can’t use promo code, no answer
User's recommendation: I don’t know they are poor on service
New York, New York
Wrongfully terminated
Preferred solution: Someone from the company or HR to contact me
New York, New York
Still waiting to be hired no answer from anybody ice on my job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Request a refund for 1399 and to cancel whatever membership I have
Preferred solution: Full refund
Order 95 minutes late
- Delivery staff
- When my order is actually complete
- Diversity of items
Preferred solution: Apology supplied. Problem solved promptly.
User's recommendation: Great Customer Service. Problems will handled promptly..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, New York
Cannot send because they keep asking for my name although I typed it.
New York, New York
Order incomplete
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Cannot get a time slot even though i paid for six month free delivery
i was given an extension on the service
UPDATE-i guess they hired more people or whatever but the situation seems to have gotten much better over the past few weeks. I was also advised on You Tube the best times to check for an open spot so that may have helped also.
- Diversity of items
- When my order is actually complete
- Delivery
Preferred solution: if they cannot find a time slot for me i want to be reimbursed for the Delivery Pass that i paid for but i would be happy with being able to have a delivery time asap
User's recommendation: By the time you could get a time slot right now your probably will have found another service
New York, New York
Job Applications
About
FreshDirect is an online grocery site that delivers to residences and offices in the New York City metropolitan area. FreshDirect offers next-day delivery to most of Manhattan and parts of Brooklyn, Queens, The Bronx , Staten Island, Nassau County, Westchester County , Hoboken, New Jersey and Jersey City, New Jersey . The company was founded in 2002 by Joe Fedele and Jason Ackerman. The company claims to follow USDA guidelines and the HACCP food safety system in all its fresh storage and production rooms. FreshDirect requires the minimum order is $50. Delivery cost is $9.99 Tuesday through Friday and $14.99 on Monday. FreshDirect also delivers numerous Kosher foods. The company now has almost 2,000 employees, 250,000 customers, and has accomplished more than 6,000,000 orders.
Fresh Direct is ranked 34 out of 378 in Food Delivery category
USA
Companies Similar to Fresh Direct
Peapod
“I have been shopping with Peapod and shopping at Stop & Shop for over 25 years. I began using Peapod...“
Instacart
“March 1 Food Basics $124.38 Cookies that expired the very next day Toilet Paper was ripped open and...“
Urthbox
“My son sent me this a couple years ago for my birthday and we moved and so the people that live in my...“
Fairway Market
“F B market place is fill with a lot scammer selling products F B allowing scammer does not care as long...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
this is not a review of the service, this is a disgruntled employee.
And??? What is your point? A lot of current and former employees use this site to try to connect with someone higher up at their employer to try to get help.