Crook rules french door direct/beware

I bought a door in June which was delivered incomplete with hardware. After my phone call Don promised to send missing pieces immediately, but never did it. After couple of reminders he stopped answering calls and I assume has put me on the do-not-answer call list. If I call from a different phone he'd pickup but as soon as he realized it was I he'd say he'll check and immediately hangs up. The $3,000 door still missing hardware six months later despite all my efforts. Please be aware and stay away.
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ID
#1128727 Review #1128727 is a subjective opinion of poster.
Service
French Door Direct Shipping Service
Reason of review
Order processing issue

Stole money and never answer phone calls

I ordered door from french door direct which is a fraud company. They send broken products and won't replace them. Once they get your money your screwed. Believe me stay away from this company or you will be the next victim. They seem really nice but once they get your money they will never answer your phone call again. The products will start falling apart and only one guy is in charge named don. He has operated under numerous company names including long millwork which filed bankruptcy in 2011. Please read all of the other complaints and you will see everyone one has had the same problem. They have a f rating with the bbb
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ID
#474249 Review #474249 is a subjective opinion of poster.
Location
Berkeley Heights, New Jersey

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