Fremont Ford in Fremont, CA - Treats Customers Like *** (Especially the manager)
I know it's pretty old and late to complain about a company now since it's been about 15 years but I just can't forget how they treated me there, with total disrespect, by the manager at Fremont Ford. I purchased an used car there and having no knowledge in car modification and law, I had no idea that the car I purchased was illegally modified. One day, I was driving and got pulled over by the Alameda county Sheriff. He told me my car is illegally modified and needs to be fixed and gave me a fix-it ticket. He also advised me to go back to the dealership because the dealership is not allowed to sell cars with modification and even if you bought it "as is", they're obligated to fix it for you. So I went to the dealership and asked to speak to the manager or the sales person who took care of the finances when I purchased the car. The sales person, unfortunately was no longer working there so the manager called me into his office. There were maybe 5 or 6 sales people inside his office, looked like it was in the middle of a meeting. The manager told me to come inside and asked me what I wanted to ask him about. So I told him exactly what the sheriff had told me word for word. All of the sudden, he started laughing very loud as if what I was saying to him was very entertaining him. And he was trying to get the other guys to laugh with him and embarrassing me in front of them, saying that I am crazy for asking for such a thing. I was so furious that I couldn't say anything. I just had to swallow my pride and walk away. I wish I can remember his name so that he will never work as a customer service again. I just hope he somehow find himself being in the same situation as he put me in and know how I felt. I have faith in god that he has taken care of that.
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