2 TOTAL REVIEWS
Freight101 is an office of shady incompetents, be very careful
In the event that I had a damaged shipment, I spent months receiving the run-around and finger-pointing about who was responsible. SBT said they weren't the insurer and that the carrier was, but when I called the carrier they said "you aren't our customer, we don't have any insurance agreement with you." Still, for shipment that don't require any real insurance, SBT's prices are competitive. When I would to ship through them, their sales rep Matt Skinner would handle all the paperwork. I stopped using their services, and referred some of my customers directly to Matt Skinner, including a company called GGI Recycling. 14 months later I receive a year-old invoice from them, claiming that I owe them $170 for a shipment I never ordered, a shipment that was ordered by GGI on their own account. I spend 4-5 hours getting this cleared up for them, GGI said "Yes, that is our bill, I have no idea why Matt Skinner billed that to James, send _us_ the bill instead. We've paid all the other bills you've sent us, that bill never got paid because you're sending it to the wrong person/company." ..but instead of sending the bill to GGI, they keep sending it to me, a person who did not order their service, and did not receive their service, when GGI is right there holding up their hand saying, "That's our bill, send it to us so we can pay it!" Their record keeping is clearly luckluster and disorganized. I've asked that they take me out of their system, so as to avoid this happening again. Instead I continue to receive calls from their attorneys. This is a fly-by-night, and they are not a company that can be relied upon to ship anything but scrap metal. Don't give them your debit card, because they do not manage their data responsibly, and you may find yourself insistently being billed for services you've never ordered.
Freight101.com (SBT) is ILLEGAL freight broker
Per the safersys.org site and through a chat on their "live chat", you will see that they are illegally operating as s freight broker. USDOT Number: 764532 MC Number: None- That is for a broker MCS-150 Form Date: 02/01/2005 (You will see they mention being in business for 10 years) ILLEGALLY BROKERING SAFERSYS.ORG page: http://tinyurl.com/5undbx CHAT LOG with Freight101: Chat InformationPlease wait for a site operator to respond. Chat InformationYou are now chatting with 'gilbert' you: Gilbert, I have a question about a press release in 2005 about your "Freight resources" you: why is there nothing on your site 3 years later in that section? you: you have a DOT number but not a MC number and I am sure you do not have 4 power units and 2 drivers for your site handling freight. you: what is the deal? I do research on companies and please show me how I can feel comfortable using you gilbert: HELLO gilbert: SORRY gilbert: We are brokers and own no equipment you: http://safersys.org/query.asp?searchtype=ANY&query_type=queryCarrierSnapshot&query_param=USDOT&original_query_param=NAME&query_string=764532&original_query_string=SMALL%20BUSINESS%20TRANSPORTATION%20INC gilbert: We work with 50 plus carriers you: That is not waht is listed online you: ok so you are a broker? gilbert: To be techincal "Account Executive" you: huh? gilbert: We put the business owner/shipping department in contact with various carriers to move their product you: do you bill us? you: or does the carrier? gilbert: No we bill the customer. gilbert: We are like an insurance agent that can provide you quotes from various companies gilbert: All the carriers we work with are insured gilbert: both carrier and product you: ok, so you: You bill me but you are NOT marking up the freight? you: I'm just trying to wrap my head around this. gilbert: Yes, we have discounted rates from the carriers, we pass those discounts onto our customers for a fee, which is generaly a lot less than dealing with the carriers directly. We can do this because of the voulme of business we provide the carriers you: You do not need to have an MC number? I though people that get carriers rates, mark them up, sell them and collect money is considered a broker. you: http://www.google.com/url?sa=X&start=0&oi=define&q=http://www.roadway.com/shippers/glossary.html&usg=AFQjCNFPH0LDQsBsrwtLBROuyH-HdX1AFw you: http://www.roadway.com/shippers/glossary.html you: Do you issue a BOL? gilbert: We do have an MC # and you would have direct the more tecnical questions to one of our officers as I am not too familiar on how they set up the business gilbert: Yes we do issue the BOL on the carriers behalf gilbert: We are not liscensed brokers, but to use slang, sales reps gilbert: We have been in business for over 10years and have work with most of the carriers for the same amout of time gilbert: Do you own a business? gilbert: Are you looking for a reliable freight company? you: I own a business but based on those terms you stated, that would be a freight broker. gilbert: OK you: If you are not bonded and something happened with the freight, you are not bonded. This is not a happy feeling you are giving me. Also gilbert: Were you more interested in working directly with the carrier? gilbert: I do believe we are insured, but all the carriers we work with are insured gilbert: Ultimately, they are the ones moving the freight and hold the responsibility you: But how are you skirting the actual law for being a broker but not being licensed? gilbert: We have no contracts, our quotes are real time quotes based on the shippers information gilbert: no hidden suprises gilbert: I did not tell you we were brokers, you did. I told you we are "Account Executives" or salesmen you: what about the "NO Broker" deal? gilbert: and what is that deal? you: you mentioned that you do all the things a freight broker does but by the uUS DOT laws, you are unlicensed to do those things, and by your statement, it seems like that has been happening for 10 years. gilbert: Well, that is what you are saying, it seems you would be best suited to work directly with the carrier itself. Thank you for your time. you: thank you. I see that you will not speak truthfully to me. gilbert: Your welcome, good luck and have a great day, if in the future you choose to use our sevices please feel free to contact us. They do everything a broker does but lie about not being a broker..... DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE Can someone in the DOT investigate?
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